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Help Desk Sales Representative

Buffalo, New York, 14207, United States
January 26, 2018

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Dennis Misterman

*** ****** ****** ● Apt. #* ● Buffalo, New York 14207 ● 716-***-**** ●


Information Technology Professional with extensive, diverse broad ranging technical experience including:

LAN/WAN Administration Second Level Help Desk Data Storage and Protection

VOIP Administration Data Communications Project Management

Managed and worked on teams to develop ideas that improved business functions

Possesses excellent problem solving, communication, and management skills

Technical Skills

System Implementation

Domain & Global Catalog Servers, Ghost, Citrix, Anti-virus, SharePoint, Print Servers, Asset Tracking Software, Training & Call Center

Data Communications

Cisco and Nortel Switches & Routers, Exchange Server 2010, Netscreen configuration, Barracuda Spamfilter

Data Storage and Protection

NetApp, SANS, CA BrightStor ARCserve, Symantec/Veritas Backup Exec, Atempo Live Backup

Internet Usage and Monitoring

WebSense, Barracuda, ISA 2004 Proxy server, Smart Filter, and Web Inspector

VOIP & Analog Communications

Avaya, Cisco, & ShoreTel

Microsoft Products

Microsoft Server 2012/2008/2003/2000, Windows 8/7/XP/2000, Office 2013/2010/2007


Daemen College, BA Administrative Studies, Minor: Business, Finance, Economics, Biology

Ikon Office Solutions, Microsoft Certified Professional Windows 2000 Server, Microsoft Certified Professional

Windows 2000 Professional, Certified Novell Administrator, A+ Certified


SPS, Buffalo, New York (6/2017-12/2017, 2016 & 2015)

Laborer/Warehouse Worker/Assembly Line Worker/Forklift Operator/Sorter/ Landscaper/ Groundskeeper

Efficiently performed duties at various locations

NYS DOC, New York State (8/2016-6/2017)

Kitchen Helper/Library Aide/Housekeeping

Smart Source-Ingram Micro, Buffalo, New York (9/2015-1/2016)


Imaging over 900 machines using MDT, upgraded machines with RAM

Worked with employees to migrate their Data, Mainframe, Office, and all other settings

Field Solutions, Buffalo, New York (2012-2016)

Subcontractor and Dispatch Technician/Network Administrator

Set up 80 person Call Center for T-Mobile

Printer Installs and Onsite repairs

Cat5e cabling and installing switches

Installed workstations, servers, and swapping out for upgrades.

Vonage installs and repairs

Support for NCR Lead Tech to complete the PoS installations at BoA, Walmart, & Sam’s Club

Dennis Misterman Page 2

EXPERIENCE continued

MVP Network Consulting, Buffalo, New York (1/2015-6/2015)

Network and Help Desk Support

Supported Meraki, Netscreen, Barracuda, and Netgear; VPN firewalls, Wireless access points

Supported Cloud Technologies; Office 365, AVG Cloud Care, Rackspace, and Cloud Drives

Supported Exchange & Active Directory, Printing & Scanning

Used Kaseya to remotely support all aspects of User troubleshooting

Roswell Park, Buffalo, New York (4/2014-10/2014)

IT Security Contractor

Remote Access Request Monitoring

E-mail Audit Logging and Monitoring for HIPAA Guidelines

Monitoring Symantec Endpoint Client Versions and Definitions are up to date

Xerox Corporation, Buffalo, New York (12/2012-9/2013)

Network Administration/ 1 & 2nd Level Support

Provided timely and professional support in a Call Center environment for standard applications & Educational software on a day-to-day basis. Responded to requests for assistance with workstations (Desktop/Laptop), printers, network connectivity, and vendor specific hardware and software, also included telephone communications, Help Desk software, and other core educational programs.

First Niagara Bank, Buffalo, New York (8/2012-10/2012)

Client Services 2nd Level Support

Provided timely and professional support for standard FNFG technology products and applications on a day-to-day basis. Responded to requests for assistance with workstations (Desktop/Laptop), printers, network connectivity, and vendor specific hardware and software.

Calspan Corporation, Buffalo, New York (12/2011-3/2012)

Network Administrator and 2nd Level Help Desk

Responsible for supporting 2 networks; WAN, LAN, and VoIP servers, workstation, printers, which served over 225 end-users at 2 major sites and twenty or so single person offices. Also responsible for all helpdesk issues, which consisted of hardware & software upgrades & repairs, added new users, password resets, wireless access points and I-Phone support.

Lockheed Martin, Buffalo, New York (3/2008-9/2010)

Systems Administrator

Responsible for supporting the network and e-mail system which served over 370 end-users, hardware and software upgrades, system implementation, working with the Helpdesk personnel to update and maintain all systems.


Buffalo Philharmonic Orchestra, Network Administrator

Bird Technologies Group, Network Administrator

Sovran Self Storage, Assistant Network Administrator

Adelphia Communications, Technical Support

Advanced Business Machines, Sales Representative

Moldenhauer & Associates, Financial Advisor

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