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Customer Service Care

Phoenix, Arizona, United States
January 26, 2018

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Queen E Taylor

Phoenix, Arizona United States ***21



To secure a full-time position as a call center representative with a reputable and growth-oriented company.

Enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments


Consumer Cellular, Phoenix, Arizona United States

Customer Care

03/2016 - 10/2016

Assisting customers calling in with concerns about their cell phone accounts activations, billing and troubleshooting.

Conducted research into technical issues and products as required

Conducted standard troubleshooting of PCs and various equipment

National General Lender Service, Mesa, Arizona United States

Claims Representative

06/2015 - 01/2016

Inbound call center for First Notice of Loss insurance claims for homeowners. Reporting

Detailed information of water damage, to catastrophe claims while using dual monitors, submitting

Information into correct system for proper routing to the correct adjuster for immediate response.

Optum Health Care, Phoenix, Arizona United States

Customer Care Representative

09/2014 - 04/2015


Members with concerns about their health plan, Formulary lookups, Medical

Claims, filing Appeals and Grievances as well as making outbound calls for the

Member to the Pharmacy and Primary Care Providers.

iQor, Phoenix, Arizona United States

Billing Collections

10/2013 - 09/2014

Promptly handled customer service inquiries, complaints, claim emergencies, billing questions, and service requests

United Recovery Systems, Phoenix, Arizona United States

04/2008 - 09/2011

Call center for debt collections. Assisting consumers with payment options for

Various debts. Consumer Loans, Credit Cards, with some knowledge of HELOC

(Home equity line of credit) to find the most suitable way of resolving their

Financial responsibilities to their Debtor. Also a Mentor for 2 years assisting new

Hires once they have completion from the training class.


Washington Preparatory High School Los Angeles, California United States

High School Diploma in General Studies, GPA: 3.0

1986 - 1987


Customer and Personal Service



Micrco soft Outlook

Active Listening

Active Learning

Time Management



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