Customer Service Care
Resume:
Queen E Taylor
Phoenix, Arizona United States ***21
************@*****.***
OBJECTIVE
To secure a full-time position as a call center representative with a reputable and growth-oriented company.
Enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments
WORK EXPERIENCE
Consumer Cellular, Phoenix, Arizona United States
Customer Care
03/2016 - 10/2016
Assisting customers calling in with concerns about their cell phone accounts activations, billing and troubleshooting.
Conducted research into technical issues and products as required
Conducted standard troubleshooting of PCs and various equipment
National General Lender Service, Mesa, Arizona United States
Claims Representative
06/2015 - 01/2016
Inbound call center for First Notice of Loss insurance claims for homeowners. Reporting
Detailed information of water damage, to catastrophe claims while using dual monitors, submitting
Information into correct system for proper routing to the correct adjuster for immediate response.
Optum Health Care, Phoenix, Arizona United States
Customer Care Representative
09/2014 - 04/2015
Assisting
Members with concerns about their health plan, Formulary lookups, Medical
Claims, filing Appeals and Grievances as well as making outbound calls for the
Member to the Pharmacy and Primary Care Providers.
iQor, Phoenix, Arizona United States
Billing Collections
10/2013 - 09/2014
Promptly handled customer service inquiries, complaints, claim emergencies, billing questions, and service requests
United Recovery Systems, Phoenix, Arizona United States
04/2008 - 09/2011
Call center for debt collections. Assisting consumers with payment options for
Various debts. Consumer Loans, Credit Cards, with some knowledge of HELOC
(Home equity line of credit) to find the most suitable way of resolving their
Financial responsibilities to their Debtor. Also a Mentor for 2 years assisting new
Hires once they have completion from the training class.
EDUCATION
Washington Preparatory High School Los Angeles, California United States
High School Diploma in General Studies, GPA: 3.0
1986 - 1987
SKILLS
Customer and Personal Service
Persuasion
Troubleshooting
Micrco soft Outlook
Active Listening
Active Learning
Time Management
Loyal
Reliable
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