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Project Manager Engineer

Windsor, Missouri, 65360, United States
January 26, 2018

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Rick Rollins



Project Manager - Auditor/Analyst with technical and business solutions experience supporting organizational business objectives and contributing to company success and profitability. Excellent communicator and problem solver with demonstrated ability to organize and report complex data and develop effective reporting / work flow measures. Known for promoting a positive work environment and displaying a proven ability to evaluate and secure beneficial vendor contracts and committed to customer satisfaction. Core competencies include:

● Microsoft Office Product Suite ● Network Design

● PeopleSoft ● Excel Macro

● Agile Methodologies ● Visual Basic


Verizon Wireless, Overland Park, KS

Network Engineer/Planning Consultant 2015 - 2017

Managed cost reduction initiative with Verizon West Territory working with internal and external resource to develop and implement network plan.

Reduce time-division multiplexing (TDM) cost in Verizon West Territory by $21M in 2016 and $13.5M in 2017.

Lead six sub-markets in review of network database to identify right-sized trunking opportunities and migrate traffic to existing platforms, consolidate traffic and disconnect or re-term trunks as warranted.

Network Engineer / Auditor 2014 - 2015

Managed dispute resolution and supported billing and planning teams in process and procedure development and improvement with Headquarters and West Territory.

Worked cross-market and large-scale billing disputes while securing $1.2M in billing credit and $727K in cost avoidance.

Managed abandoned or denied billing disputes with vendor and worked to resolution

Implemented network outage cost recovery process and supported HQ with nationwide rollout

Engineer 1 – Interconnect 2012 - 2014

Audited Direct Telecom invoices utilizing industry reference guides NECA tariffs, LERG, and carrier contracts.

Secured $1.8M in billing credits through resolved disputes working with internal Verizon teams and suppliers.

Prepared invoices for payment utilizing BillTrakPro System for 8 state markets.

Ericsson Managed Services, Overland Park, KS 2009 - 2012

Project Manager

PMO site acquisition, leasing, zoning, building permit and construction.

Supported Sprint PMO projects

Managed $118M nationwide project to modify 400+ cell towers.

Analyzed Sprint project request and recommended alternative solutions resulting in over $2M annual savings.

Coordinated Sprint vendor/supplier relations including requisition, tracking, installation, and serializing of $34M equipment budget.

Developed get-well plan for Sprint NASCAR T1 circuit installs, reducing escalations and missed installs from 50% failure rate to 0 in less than two months on 400+ annual installs.

Sprint Nextel, Overland Park, KS

Project Manager 2007 - 2009

Managed Sprint Access Management IT and Production software development including scoping, budgeting, design, scheduling, testing, deployment, and customer satisfaction.

Reviewed and approved/rejected project request for return on investment, regulatory, and/or customer impact on $1.5M budget.

Reduced labor cost by $300k with automation and process improvement.

Implemented process for follow-up customer support to ensure customer satisfaction and efficiency of development.

Prepared periodic budgets and forecasts for presentation to senior management.

Access Management On-Prem development

Network Planner 2006 - 2007

Developed market network design to incorporate Time Warner Cable into Sprint core network.

Managed interconnection agreements with competing nationwide carriers and local providers to develop, negotiate and implement least-cost routing solutions and new cost savings connections to achieve cost savings initiatives.

Coordinated 911 application and testing, managed T1 orders, and coordinated on-air dates with multiple markets and customers per requirements of tariffs and/or vendor contracts.

Systems Analyst / Database SME 1999 - 2006

Subject Matter Expert for Corporate Exchange Architecture System (CEAS) database involving data entry, auditing, reporting, and automation.

Analyzed and processed industry data supporting Sprint billing, planning, access management and strategy

Developed process improvements and automation cutting over 8,000 hours annually.

Provided SME support for LERG and NECA data to downstream systems including sales, billing, planning, translations and 911.

Developed LERG based reports for support of network operations, planning, translations, and billing.


NCO Leadership School, United States Air Force

Sergeant - Inventory Management Specialist, United States Air Force


Bachelor of Science - Business Administration, University of Central Missouri, Warrensburg, MO

Associate of Arts – Mathematics, State Fair Community College, Sedalia, Missouri


Project Management Fundamentals

Developing and Controlling the Project Schedule

Monitoring and Controlling Project Scope

Effective Communicating in Teams

Communication Skills for Customer Support

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