IT Technical Writer

Angela Stinson

**** ******** ***** **, ********* Gate, Florida 33896

719-***-**** ***************@*****.***

LinkedIn Address: www.linkedin.com/in/angelastinson

Performance Profile

Experienced Technical Writer skilled in creating API and SDK content for the computer software industry.

Summary of Qualifications

8 years of experience writing and editing technical and user documentation in software development

Experienced in writing documentation for APIs and SDKs for the developer community which include authentication procedures, obtaining access tokens, and OAuth 2.0 token generation

Skilled in communication with software developers and engineers to gather information, and to write documents that are clear, concise, and easy to read

Certified in Computer Programming and Development and able to read and understand code and usage of code libraries.

Certified in Web Development, including HTML/CSS and JavaScript

Experience working in an Agile environment

Ability to learn new software quickly and effectively

Professional Work Experience

Technical Writer Insight Global July 2017 – January 2018

Created developer-centric API guides, references, and tutorials for the Cisco Spark Application.

Documented SDK and Widget installation and procedures for iOS, Android, JavaScript and Java.

Documented authentication and validation procedures for Integrations using access tokens and OAuth2.

Converted documentation to Markdown syntax for publication on Confluence and GitHub.

Worked collaboratively with software engineering groups for both web and software development.

Used JIRA in an AGILE development environment for tracking and status updates.

Project Manager/Android Development (Internship) Valencia College Sep 2016 – May 2017

Led a team of 3 developers to create a Mobile Android Application in an Agile environment.

Interviewed client for software requirements.

Developed project documentation including client requirements and user documentation.

Prepared and organized team meetings.

Performed multiple class presentations using PowerPoint software.

Awarded first place in the Valencia Undergraduate Research Poster Contest for presentation of the application.

Technical Writer J.D. Edwards And Company 1995 - 1999

Interviewed Programmers to obtain information to write, and publish user and technical documentation guides for new versions of J.D. Edwards’ World and OneWorld software.

Designed and developed training manuals for EDI, Advanced Warehouse, and Purchasing modules of J.D. Edwards software.

Maintained training materials and updated training manuals after each product release.

Technical Writing Consultant Whittman-Hart Inc. 1992 - 1995

Collaborated with Programmers and Business Analysts on several different software implementation projects to write and develop customized user and technical documentation for J.D. Edwards’ software modules on the AS/400.

Interviewed clients before J.D. Edwards Software implementations to document their current procedures and to determine their business requirements.

Documented drug testing and validation procedures for a major pharmaceutical company for FDA review

Documented Work Flow Procedures for implementation projects.

Technical Writer Purdue University Computing Center 1991 – 1992

Wrote and published UNIX Sun Workstation User Guides.

Wrote proposals to implement documentation standardization procedures for the Purdue University Computing Center.

Designed brochure for students and professors about services offered at the Purdue University Computing Center.

Education

Valencia College Associate of Science Degree May 2018 (1 course needed for degree)

Major: Computer Programming and Analysis

Some courses I have completed include:

Java Programming

C# Programming

Web Development

Database Management Systems

Scripting Languages (JavaScript)

Intro to Computer Networks

IT Project Management

Introduction to Business

Computer Maintenance Essentials

Valencia College Technical Certifications 2016

Computer Programming Specialist – Computer Programming

Computer Programming Specialist – Web Development

Purdue University Bachelor of Arts Degree May 1992

Major: Technical Writing

Minor: Communications

Other Work Experience

Captioning Assistant CapTel Service Specialists January 2015 - May 2015

Worked with Captioned Telephone and Dragon Speech Software.

Provided quick and accurate captions of telephone conversations for the hearing impaired.

Receptionist Pike’s Peak Traveland, Inc. May 2010 – September 2010

Answered and tracked incoming phone calls and directed the caller to the appropriate department or individual.

Typed memos, correspondence, reports, sales documents, and provided customer service.

Teaching Assistant High Country Enrichment Classes November 2009 - April 2010

Supervised students during class and assisted with classroom activities.

Communicated progress and observations to the parents.

Customer Service Agent FedEx Freight Company, Inc. May 2004 - August 2004

Answered and tracked incoming phone calls and provided customer service

Kept track of inventory received and delivered by Drivers via a central database.

Responsible for special orders and packages containing hazardous contents.

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