Technical Project Management

Professional Experience

Senior Technical Training Specialist: Certified Technical Trainer

Siemens Healthcare Diagnostics, Glasgow, DE (2006 – present)

Technical Trainer to internal and external student this includes, but not limited to installation, operations and troubleshooting of clinical diagnostic analyzers.

Support multiple products platforms for in house and at customer sites.

Partnered with sales and marketing at VIP customer demonstration for new business acquisition and sale

Support sales and marketing workshops

Interpersonal communication skills forming strong business relationship with internal and external customers

Team lead needs analysis, development and validation class restructure resulting in class cost reduction with increased customer satisfaction

Element team for launch of new product and instrumentation launch and redesign of existing products

Curriculum development for PACE accredited educational program

Development, validation and implementation of Educational Tools (Web based training: online and CD, Training Guidebook, Quick Reference Guide)

Accomplished in multiple project management meeting aggressive timelines

Compose and manage Quality Documents and process

New hire mentor and trainer

Consumable inventory budget management and control

Element Team Lead Site Safety

Technical Specialist- Technical Solutions Center

Siemens Healthcare Diagnostics, Glasgow, DE (2004 – 2006)

Technical Specialist in customer support center, Hemostasis, utilizing extensive troubleshooting skills achieving a 95% resolution rate. Propensity to listen and communicated effectively resulting in high customer satisfaction and retention.

Use and documentation call center software and system

Assigned to core team for product investigation

Proficient in call documentation and resolution following corporate and regulatory agency compliance

Exceeded Technical Solution Center metrics

Customer focus and result driven

Understand daily function and operation of Technical Solution Call Center

Medical Technologist - Transfusion Services / Hematology / Hemostasis

Holy Redeemer Hospital, Meadowbrook, PA (2001 – 2004)

Medical Technologist with expertise in Transfusion Services with cross training in additional areas of the clinical laboratory providing additional coverage when needed.

Proficient in use, maintenance and troubleshooting of hematology system, coagulation and urinanalysis analyzer.

Assist supervisor in departmental audits

Instrumental in research and implicating new procedures and protocol

Daily use of laboratory and hospital information systems

Responsible for equipment maintenance and quality control

Education

Masters Business Administration

Wilmington University, New Castle, DE

Bachelor of Science Health Management

Gwynedd Mercy College, Gwynedd Valley, PA

Professional Development

Project Management Fundamentals (2015)

Effective Negotiating Skills (2015)

Seven Habits of Highly Effective People (2014

Cross-Functional Team Fundamentals (2013)

Cross Culture Communication (2012)

Problem Solving and Decision Making Strategies (2013)

Lean Philosophy and Implementation (2012)

Enhancing Listening Skills (2011)

Results and Teamwork without Authority (2011)

Certified Technical Trainer: Comp TIA (2010)

Instructional Techniques: Freesian Kaye and Associates (2010)

Communicating for Results (2007)

Introductions to Presentation Skills (2007)

Developing Yourself and Your Career (2006)

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