Erik Russo

* ******* ***** *

Marlton NJ *****

856-***-****

ac3792@r.postjobfree.com

Experience:

Verizon Communications

Philadelphia, PA

Jan 2009 to Nov 2017

Inside Sales Representative

Delivering Best-in-Class fiber-optic based telecommunication services in a high volume, distraction-driven environment. Closing sales and overcoming objections to grow the business through new and existing customer base-2016 Revenue delivery of 2.14 Million (131% of target) vs 2015 Revenue of 1.91 Million (119% of target)

Retaining customers by showcasing the value of Verizon services and the benefits of a fiber-optic network, it’s 99.9 reliability, and consistency Verizon’s network provides over competitor’s products-Achieved 200% of target in Q2 2017

Driving revenue through upgrading customer products-2017 Q2-200% of revenue target, 2015 Credo award for most upgrades in a month

Management Mentoring:

Customer Experience Specialist Sept 2015-Mar 2016

Providing coaching and development of fellow sales representatives to improve results in average handling time and revenue generation-Improved upgrade capture rate by 22%

Creating Ad Hoc reports on First Call Resolution: monitored metrics on average call time, and repeat callers-Improved First Call Resolution by 9%

Handling supervisor escalation requests on a daily basis which helped drive the center’s First Call Resolution downward

Achievements:

CEO recognition for resolving a Presidential escalation where Verizon unintentionally took a non-subscriber’s phone number and were unable to return it

Avenue Financial LLC

Audubon, NJ

Jan 2007 to Aug 2008

Outside Mortgage Consultant

Origination of loans for purchase and refinance transactions in an outside sales capacity

Expanding a book of business thru marketing to real estate professionals and title company affiliations

Countrywide Home Loans

Marlton, NJ

Dec 2005 to Dec 2006

Outside Mortgage Consultant

Offering a variety of mortgage products for the purchase of homes and refinance transactions

Marketing to real estate professionals

Closed 2.7 Million of mortgage funds for the month of March 2006

PHH Mortgage

Mount Laurel, NJ

Dec 2002 to Sep 2005

Inside Mortgage Consultant

Selling the benefits of PHH Mortgage by offering a range of mortgage products: Conventional, Jumbo, and Government loans to satisfy each unique scenario- Consistent “Top Ten” performer in mortgage origination volume

Coordinating with realtors and title agents regarding timeline and contract closing dates to ensure funds for loan transaction provided

Loan Processer

Fulfilling the requirements to complete the loan lifecycle; Ordering appraisal, title, and homeowners insurance

Gathering documentation required to submit loan to underwriting review

Preparing settlement notifications, confirm loan funding, and post-closing requirements

Skills:

Associates Degree in Business and General Studies

Montgomery County Community College, Blue Bell, PA

US Navy Veteran

Naval Photographer, Mar 1989-Aug 1992

Southwest Asia Service Medal (3 Awards)

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