Sales Representative Real Estate
Resume:
Erik Russo
Marlton NJ *****
************@*******.***
Experience:
Verizon Communications
Philadelphia, PA
Jan 2009 to Nov 2017
Inside Sales Representative
Delivering Best-in-Class fiber-optic based telecommunication services in a high volume, distraction-driven environment. Closing sales and overcoming objections to grow the business through new and existing customer base-2016 Revenue delivery of 2.14 Million (131% of target) vs 2015 Revenue of 1.91 Million (119% of target)
Retaining customers by showcasing the value of Verizon services and the benefits of a fiber-optic network, it’s 99.9 reliability, and consistency Verizon’s network provides over competitor’s products-Achieved 200% of target in Q2 2017
Driving revenue through upgrading customer products-2017 Q2-200% of revenue target, 2015 Credo award for most upgrades in a month
Management Mentoring:
Customer Experience Specialist Sept 2015-Mar 2016
Providing coaching and development of fellow sales representatives to improve results in average handling time and revenue generation-Improved upgrade capture rate by 22%
Creating Ad Hoc reports on First Call Resolution: monitored metrics on average call time, and repeat callers-Improved First Call Resolution by 9%
Handling supervisor escalation requests on a daily basis which helped drive the center’s First Call Resolution downward
Achievements:
CEO recognition for resolving a Presidential escalation where Verizon unintentionally took a non-subscriber’s phone number and were unable to return it
Avenue Financial LLC
Audubon, NJ
Jan 2007 to Aug 2008
Outside Mortgage Consultant
Origination of loans for purchase and refinance transactions in an outside sales capacity
Expanding a book of business thru marketing to real estate professionals and title company affiliations
Countrywide Home Loans
Marlton, NJ
Dec 2005 to Dec 2006
Outside Mortgage Consultant
Offering a variety of mortgage products for the purchase of homes and refinance transactions
Marketing to real estate professionals
Closed 2.7 Million of mortgage funds for the month of March 2006
PHH Mortgage
Mount Laurel, NJ
Dec 2002 to Sep 2005
Inside Mortgage Consultant
Selling the benefits of PHH Mortgage by offering a range of mortgage products: Conventional, Jumbo, and Government loans to satisfy each unique scenario- Consistent “Top Ten” performer in mortgage origination volume
Coordinating with realtors and title agents regarding timeline and contract closing dates to ensure funds for loan transaction provided
Loan Processer
Fulfilling the requirements to complete the loan lifecycle; Ordering appraisal, title, and homeowners insurance
Gathering documentation required to submit loan to underwriting review
Preparing settlement notifications, confirm loan funding, and post-closing requirements
Skills:
Associates Degree in Business and General Studies
Montgomery County Community College, Blue Bell, PA
US Navy Veteran
Naval Photographer, Mar 1989-Aug 1992
Southwest Asia Service Medal (3 Awards)
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