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System Administrator Customer Service

Kent, Washington, United States
January 28, 2018

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James Cook-Mechling

Kent, WA *****907-***-**** •

IT Professional

Dynamic leader with 15 years’ experience in military, higher education, and government services industries.

Collaborative communicator able to convey complex technological information to a variety of audiences. Analytical strategist with a proven track record of delivering measurable results, able to manage and prioritize multiple, competing tasks in a fast-paced, high-pressure environment. Demonstrated ability to coordinate technical projects from conception to completion, enhancing efficiency and accelerating productivity.

System Administration • Operation Support & Customer Service • Information Security & Monitoring

Network Infrastructure • Preventive Maintenance • Change Management Documentation


Operating Systems

Windows, Linux, Unix, Mac OSX


VPN, LAN/WAN, TCP/IP, DNS, DHCP, Routing and Switching

Tools & Systems

Active Directory, Exchange Servers, Hyper V, Citrix, MS Exchange, Lync Server, Symantec End Point Protection, McAfee Antivirus, Retna Security


Operations Center Analyst (2016 - Present)

University of Washington Medical Center, Seattle, WA

Elicit, specify, and validate business needs to maximize the benefit of IT system investments. Ensure optimal network performance with network monitoring, analysis, and performance tuning. Manage virus protection, server backup, firewalls, routers, and network cabling. Coordinate upgrades on workstations, servers, and software. Identify and resolve hardware and software problems. Write standard operating procedures (SOPs) and maintain system configurations.

Key Achievements:

Established new network operation center for the data center team.

Became subject matter expert (SME) for both data center monitoring software and security camera systems.

Data Center Operator (2014 - 2016)

University of Alaska, Fairbanks, AK

Provided support and monitoring of server hardware, software, operating systems, network hardware, data center facility equipment, and environmental and data center physical security monitoring. Managed scheduled jobs and system/equipment availability. Diagnosed and resolved problems with application programs and equipment malfunctions. Completed and updated all necessary documentation. Performed tasks with a focus on physical security and environmental monitoring. Coordinated installation of computer programs and systems.

Key Achievements:

Acted as subject matter expert (SME) for SCCM and SCOM servers on the University of Alaska network.

Computer Systems Analyst III (2013 - 2014)

Bering Sea Environmental, LLC, Eielson Air Force Base, AK

Advised both domestic and international users on solving computer and program malfunctions. Developed, documented and revised system design procedures, test procedures, and quality standards. Monitored circuit and traffic usage. Engaged clients to identify technical needs and designed custom solutions.

Key Achievements:

Increased compatibility and information sharing capabilities by coordinating and linking computer systems within organization.

Enhanced efficiency by developing PowerShell scripts to automate user account and mailbox creation.

Setup and installed Windows Server Update Server (WSUS) for VDI systems.

Served as system administrator for Citrix Zen Desktop systems within VDI environment.

Assistant Director (2010 - 2013)

Little "U" Child Care Center, LLC, North Pole, AK

Assisted director with ongoing operation of the program, achieving enrollment, accreditation, and operational objectives. Coordinated and implemented activities that fostered community and family involvement. Ensured regulatory compliance with all health and safety guidelines. Supervised employees, including hiring, training, and employee development. Conducted record keeping, building maintenance, and business administration.

Key Achievements:

Instrumental in expansion from group home of 12 children to full-service daycare with 72 children.

System Administrator (2003 - 2010)

507th Signal Company, Fort Wainwright, AK

Administered, maintained, and optimized systems that supported critical operations, including DLAN and NIPRNET. Supported enterprise applications, ensuring configuration to meet defined functional requirements. Customized and resolved issues with Win XP, Vista, Win 2003, and UNIX operating systems and Exchange servers. Supported Active Directory maintenance and troubleshooting. Conducted application upgrades in alignment with a defined change management process. Managed network infrastructure, including switches, routers, and TACLANES.

Key Achievements:

Acted as system administrator for SIPR Net, the classified military network.

Began in GS07 position and promoted to GS11 within four years.


Technical Certifications

A+ Certified, CompTIA

Security+ Certified, CompTIA

Technical Training

Information Assurance Security, US Department of Defense • Basic and Advanced Foundry Switch & Router Management, Foundry Networks • Network Scanning & Mapping, Retna Security Software

Unix Security System Administration, Defense Information System Agency • Mapping and Scanning Technician Level 1, Regional Computer Emergency Response Team • Microsoft Exchange, Microsoft

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