Customer Service Representative
Resume:
GERALD HOUSE
************@*******.***
SUMMARY
•Student loan and financial aid professional with over 7 years in the education industry
•Experience with all stages of the loan, including pre-default, aid advisory and collections.
•Understanding of various policies and regulations.
PROFESSIONAL EXPERIENCE
Kuehne-Nagel
09/17 to 1/18
Air Import Coordinator
Preliminary Claims
Splitting
Data Entry
Quality Assurance
Faxing and scaning
Hinsdale Hospital 09/16 to 03/17
Inventory Clerk
• Provided Customer service to internal and external Customers
• Shipping and Receiving
• Data Entry
• Sort and File documents.
• Pick and Organize items from shelves
The Warranty Group 05/ 16 to 08/16
Customer Service Representative/Call Center (contract)
•Provided exceptional Customer service to customers via email or inbound or outbound calls.
•Showed empathy, integrity, outstanding structure.
•Metrics, multi-tasking, leads and filing.
DHL Global Forwarding 11/14 to 02/16
Air Import Agent/Document Splitting/Customer Service
•Provided Desk Level Instructions to enable the Document Splitting Specialist, to break down documentation received from the Airline and created during the Air Import Process.
•Scanned documents into EDM and mailing billing packages to customers or payment companies.
•Delivery of Merchandise, Invoice, Bill of lading as well as filing, faxing.
Roosevelt University 08/2013-08/2014
Financial Aid Clerk
•Complete Future student Financial Aid eligibility in accordance with federal, state, and institutional regulations.
•Banner Program
•Working with students to receive scholarships
•FAFSA, Student Loan, Scholarship, Military benefits training
•Customer Service and Call Center
Coyne College Chicago, IL 12/22/2010-06/03/2011
Financial Aid Advisor
•Supports and works in cooperation with Campuses/Centers, other departments, and eFinance.
•Cross trained to handle student finance questions for undergraduate and graduate students. Has good in use of all systems related to the student's account and ability to receive financial aid.
•Documents and tracks all calls and customer interactions into appropriate systems.
•Follows Student Finance policy and procedure in removal of holds and execution of any account maintenance request.
Computer Systems Institute, Chicago, IL 05/2010-12/2010
Financial Aid Advisor
•Assists student in all aspects of their financial aid and student account.
•Takes ownership of student finance issue resolution and is able to resolve basic issues on his/her own. Seeks assistance of an authorized team member to resolve issues which are complex, urgent or out of the ordinary.
•Follows-up on all items preventing or delaying the awarding and disbursement of financial aid to ensure that all students are ready to disburse at or before the end of the first session. This includes contact with external and internal departments.
•Provides customer service to internal and external customers by being available to handle inbound telephone calls and by responding to written inquiries. Displays excellent customer service skills in every customer interaction.
Westwood College Chicago, IL 9/2008-12/2009
Student Finance Specialist
•Setup test date and Provide Financial Aid Packets to future students.
•Complete Future student Financial Aid eligibility in accordance with federal, state, and institutional regulations.
•Counsel students on importance of credit worthy cosigners and securing most appropriate loan possible including gap funding.
•Input all Financial Aid information into database system.
•Contact students regarding corrections or incomplete document files.
•Prepare and attend registration and orientation upon each program.
•Lead Financial Aid overviews and workshops.
•Collaborate cross departmental to assist students through enrollment/registration process
•Checking NSLDS for electronic financial aid transcripts
Career Education Corporation Hoffman Estates, IL 6/ 2005-10/2007
Financial Aid Advisor
•Assist student in the completion of documents required to fund the student’s education
•Follow-up and collect documents required to receive assistance
•Evaluate student eligibility for aid
•Award aid to the student
•First tier student assistance
•Assist in Financial Aid file maintenance
•Report daily/weekly numbers to supervisor to track progress of student packaging
•Ongoing information exchange with FA and Admissions to Identify students’ needs
•Technical skills, including Web-based applications and electronic communication
•Other miscellaneous duties as required based on enrollment demands
Waste Management Downers Grove, IL 2000-2004
Sales/Customer Service
•Generate customer billing accounts.
•Customized and filed statements and daily transactions.
•Enter customer information into database program.
•Provide assistance to customers with general problems.
•Provide sale info to potential customers.
EDUCATION
Florida Memorial College
15800 N.W Hwy
Major: Sports Management
Bachelors Sports and Recreation Management
1985-1989
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