MCSE, CCNA, O365

RESUME

Tauseef Khan Dubai – U.A.E

MOBILE: +971*********

E-MAIL: **********@*****.***

Bachelors Degree in Computer Science – B.Sc. – Mumbai University

Microsoft® Certified Professional (MCP)

Microsoft® Certified Solutions Associates on Microsoft Windows ServerTM 2012 (MCSA)

Microsoft® Certified Solutions Expert on Microsoft Windows ServerTM 2012 (MCSE)

Microsoft® Certified Solution Associate on Office 365 (MCSA- Office 365)

Sophos Certified Engineer.

CISCO Router training (CCNA), IPSOLUTION INSTITUTE

Hardware and Networking, IPSOLUTION INSTITUTE

Executive Digest & Key Deliverables

A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.

Accomplished Help Desk professional with experience in Computer Operations, Technical and Help Desk support.

Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues.

Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

COMPETENCIES – TECHNOLOGIES - SUPPORT

Dell HP

Lenovo Acer

Desktops/Laptops

QNAP

Servers

Storage

Tape

Networking

Fortinet

Lotus Notes

IBSApplication

HP Switches

Avaya

MS Outlook

ActiveDirectory

Synology NAS

Office 365

Sophos

Bitdefender

Malwarebytes.

Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.

Experienced in Break fix of Desktops and laptops.

Experience of problem resolution & quality assurance procedures.

Able to communicate complex IT issues to suppliers and non-technical staff.

Ability to work well in a team environment.

In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows 7 & Microsoft Office up to Office 2016.

IT security experience including anti-virus / anti - malware, encryption deployment.

WORK EXPERIENCE

OCCUPATIONAL CONTOUR

Employer : Tekdeliver Trading L.L.C

Position Held : Technical Support Engineer.

Tenure : Feb 2016 till November 2017.

Responsibilities:

• Expertise in Windows 2003/2008/2012 R2 server administration and active directory

Administration technical issues.

• Expertise in administering File servers and Print servers.

• Sound knowledge on Hyper-V, guest OS installation.

• Experience in Active directory, GPOs, DNS, DHCP, File & Print server, IIS (web server), WSUS.

• Experience with x86 / x64 Intel, HP ProLiant Rack mounted Servers.

• Assisting and giving IT support to all users facing any problem related to Hardware/Software/Network.

• The ability to lift 50lb & install Servers and electronic equipment’s in a safe and carefully manner.

• Configuring Login Script in the Server for permanent mapping to easy access to the shared folders by the users at their logon.

• Configuring and promoting ADC (Additional Domain Controller), when DC goes offline.

• Maintaining inventory list.

• Firewalls (Fortinet/Sophos UTM)

• Endpoint Security (Sophos Central, Bitdefender and Kaspersky on-premise console, Malwarebytes)

• Cloud Application (O365/Google Apps)

• Backup and Recovery solution (Acronis On Premise/Cloud)

• Experience in Handling various products (HP Servers, Synology NAS, Qnap NAS, Avaya 1608)

• Maintaining offsite Data Replication between NAS through vpn connectivity.

Employer : OPAL COMPUTERS LLC.

Position Held : Computer Engineer.

Tenure : May 2015 till January 2016.

Responsibilities:

• OS installation:- Win XP, Win Vista, Windows 7,Win Server 2003, 2008.

• Assembling, hardware up gradation troubleshooting,

• Windows maintenance, dual booting, upgrade & update the windows

• MS outlook configuration, Outlook backup & restore and troubleshooting

• Disk Management, partitions.

• Printer installation and troubleshooting

• Antivirus update & virus protection

• Scanner configuration & troubleshooting.

• Troubleshooting of hardware and O/S

• Basic Networking, Map drive, Data sharing

• TCP/IP Configuration, Internet Maintenance

• Wireless Networking, Networking in Domain environment

• Basic Firewall configuration.

• User Profiles Backup and Restore.

• Sharing folder, sharing device & Printer.

Employer : Net Connect Global Pvt. LTD (Client - IBM-Daksh / Concentrix)

Position Held : Desktop Engineer (L1)

Tenure : March 2013 - March 2015

Responsibilities:

• Reporting directly to the IT Team leader and collaborating closely with other IT team members.

• Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction

• Detecting and resolving critical Hardware failure. Installation of various Operating systems.

• Installing, configuring & troubleshooting MS Outlook, MS Office 2000, 2003 & 2007.

• Installation, configuring & troubleshooting Avaya IP Agent.

• LAN Id Creation, Validation & updating in Active Directory. Sharing Shared resources & giving proper

rights to shared folders as per mail & approval.

• Responsible for installing computer hardware & software, Including support on Windows XP and 2007.

• Responsible for Maintaining Computers of all configurations.

• Carrying out Computer Hardware, Software Solution and Network.

• Installation of Operating systems (Windows XP/2000/win7).

• Antivirus Management, maintaining the detailed and latest virus records, as per, on which computers the virus attacked on which date and how the problem was solved.

• Asset Management, maintaining the detailed and latest inventory records.

• Installing network printer and local printer.

PERSONAL DETAILS

Name : Tauseef Khan

Date of Birth : 10th April 1989

Nationality : Indian

Permanent Address : Khan Cottage, Behind B.M.C Clinic Malad (W) Malvani 6, Mumbai 400095, India

Mobile : +971*********

Email ID : **********@*****.***

PASSPORT DETAILS:

DATE OF ISSUE

PLACE OF ISSUE

DATE OF EXPIRY

PASSPORT NUMBER

Visa Status

15/01/2010

India - Mumbai

14/01/2020

H9749733

Residence.

Languages Known: English, Urdu, Hindi, and Marathi

EDUCATIONAL QUALIFICATION:

Bachelors Degree in Computer Science – B.Sc – Mumbai University

Microsoft® Certified Professional (MCP)

Microsoft® Certified Solutions Associates on Microsoft Windows ServerTM 2012 (MCSA)

Microsoft® Certified Solutions Expert on Microsoft Windows ServerTM 2012 (MCSE)

Microsoft® Certified Solution Associate on Office 365 (MCSA- Office 365)

Sophos Certified Engineer (On-premises and Central)

CISCO Router training (CCNA), A +, N +) IPSOLUTION INSTITUTE.

I hereby declare that all the Information given above is correct & true to the best of my Knowledge.

Tauseef Khan.

Contact this candidate