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Human Resources Management

Austin, Texas, United States
January 28, 2018

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**** ******** **. ***. **, Austin TX 78704 * 787-***-**** *

Human Resources Professional offering over 15-year HR career; distinguished for commended performance and proven results. Extensive background in HR management affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, progressive discipline, HR records management, HR policies development both in English and Spanish, writing and translating: personnel manuals, corporate policies, job descriptions and management reports in legal compliance. Compensation analysis & salary scales.

Professional with 11 yr. experience in Pharmaceutical manufacturing industry, Retail Sales management experience, and Electronics Manufacturing Operations Management. Providing services in areas of investigations, protocols, standard operational procedures, forms, corrective actions, general change controls and root cause analysis in the Pharmaceutical Industry; experienced in “Quality at first". Having strong prioritizing, problem solving, customer services and conflict management skills.

Professional Experience

Human Resources Manager - 3 Years

AADC Enterprises & Caribbean Events/Wizard Studios

Organizational Restructuring

Establishing New Policies & Procedures

Employee Manual Review

Project Management Assistant

Federal Affairs Office, Municipality of Luquillo - 1 yr. Independent Contractor

New Federal Affairs Office facilities complete rehabilitation and relocation within and eight month period.

Surveillance Center for Municipality of Luquillo - installation of service and equipment for the electronic surveillance of government facilities, tourist and public areas.

Code of Public Order - re-implementation of the code in the municipality of Luquillo.

Sole interpreter in the Mayor’s Office.

Compliance Investigator Specialist & Train-the-Trainer

Patheon Pharmaceuticals - MOVA International, Carolina, PR - 5 yr.

Completed internal and customer complaints' investigations lowering the review time by 25%.

Advanced Technical Writer: Formulated Standard Operational Procedures (SOPs) in English and Spanish, Document approval.

Report Writer: Annual Product Review; Monthly Quality Assurance Report; Plant Key Performance Standards (KPIs) to improve documentation standards.

Trained employees on SOPs and Regulations to reduce the quantity of non-compliance events by 40%.

Developed the Quarantine Area with improvement of Standard Operational Procedures, which radically reduced the risk of questionable materials misplacement.

Created a QA Logistics Daily Report from Fourth Shift System to control materials approved per Product Planning area to ensure a timely disposition of raw materials and packaging components.

Change Control creation and approvals.

Materials Review Board member to monitor material movement with Warehouse.

CAPA coordination and completion.

Member of QA Material Review Board to optimize approval and release of materials for manufacturing and product release areas.

QA-Validation Dept. Liaison Officer.

Annual Product Review

HR Executive Assistant / HR Training Coordinator


Provided a new concept in quality of service to the Eastern area of the Hotel Industry in the Island

Recruited to open new company, a branch of Tishman Corporation in Puerto Rico, guiding the startup and management of a full spectrum of HR operations, systems and programs.

Worked with senior management to create HR policies and procedures (English & Spanish).

Created group benefits databases; and develop orientation, training and incentive programs.

Played a key role in ensuring the successful launch of Rio Grande office.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork / open-door environment conducive to positive dialogue across the organization.

Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm.

Reduced benefits costs by 15% annually through meticulous recordkeeping and provider evaluation.

Revised job descriptions across all levels and 50+ categories.

Kept HR Office logistics and developed strategies that improved employee services by 30%.

Completed HR Policies & Procedures for Puerto Rico Branch by applying Puerto Rico Laws to corporate standards within first 3 months from opening, and offered new employees' training to implement policies and better understanding of local labor laws.

Screened and recruited management candidates that established a stronger management team.

Formulated a new Tuition Reimbursement and the Internal Transfers policy and their tracking systems that resulted on a better company-associate relation.

Conducted employee conflict investigations reaching expeditious resolutions.

Prepared and conducted employee questionnaires and surveys which improved labor relations.


BA, Business Administration, Major in Human Resources Management,

Interamerican University at Fajardo Campus, PR, Summa Cum Laude June 2010


MS Office, Word, Excel, PowerPoint, Publisher, Internet, HRMS: ADP and Fourth Shift Software.

LANGUAGE - Advanced Level (both in English & Spanish)

Fully Bilingual - Having excellent communication skills: transcriptions, translations, proofreading & interpreting. Perform book editing, translations and proofreading.


Provided upon request.

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