Customer Service Representative

EDUAL ALEJANDRO SEGURA

310-***-**** ******.********@*****.***

professional summary

Self-motivated and experienced customer service representative with exceptional communication and organizational skills to meet deadlines in a fast-paced environment, and provide great service towards customers to ensure their satisfaction.

Core Qualifications

Strong communication skills

High level of professionalism

Extremely organized

Strong problem solving abilities

Bilingual: English and Spanish

Experience

Alorica, Santo Domingo, Dominican Republic 10/2016-05/2017

Customer Service Representative

Resolved questions or concerns for customers over the phone.

Responded to requests for assistance and processed credit card payments and authorizations.

Maintained customer satisfaction ratings based on the standards set by the company.

Attended mandatory training sessions to stay updated on product or company policy changes.

Hostal Nicolas de Ovando Hotel, Santo Domingo, Dominican Republic 02/2016-09/2016

Front Desk Clerk

Answered the phone at the front desk to respond to current and prospective guests’ needs.

Greeted walk-in guests and guests with reservations when they arrived at the front desk.

Scheduled special services, such as spa treatments, when guests inquire.

Referred guests to local amenities, venues, and restaurants.

Communicate guests’ requests and complaints to the appropriate department.

Amov International Teleservices, Santo Domingo, Dominican Republic 04/2014-01/2016

Customer service/Sales Agent

Managed high volume of inbound/outbound calls per day

Provided pricing and product information.

Maintained and updated customer information as necessary

Dolphin Explorer, Punta Cana, Dominican Republic 06/2013- 02/2014

Bartender

Responsible for mixing drinks and maintain high level of customer service throughout the day

Responsible for keeping bar area clean

Responsible for maintain alcohol inventory levels

Education

High School Diploma, Colegio Instituto Taiwan, Santo Domingo, Dominican Republic 7/2004

Certificate of Competence: Bartending, Infotep Center of Technological Advanced Studies 6/2011 Santo Domingo, Dominican Republic

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