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Customer Service Network

Ashburn, Virginia, United States
January 25, 2018

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Cell # 571-***-****



Legal Status: US-Permanent Resident

Network Support Engineer


Dynamic, accomplished and professional Network Support Analyst with extensive knowledge of designing, developing and supporting various IT applications. Looking for a position as Network Support Analyst to utilize my professional strengths for the growth of the organization.

Possess five years of professional experience in the network /Helpdesk support field.

Familiar with the routing protocols and network switching

Ability to work independently and as a member of a team

Strong verbal and written communication skills

Extensive knowledge of network and hardware tools like switches, firewalls and TCP/IP.

Detail-oriented and possess excellent organizational skills

Ability to configure and program switches, router and network equipment’s

Extensive knowledge of different network topologies and its applications.


Hardware: Cisco switch & routers 7200, Cisco Firewalls, HP ProLiant DL 360 Server, APC UPS.

Database: Oracle, SQL Server

Incident Management Tools: Remedy, Service Now Management tool

Protocols: TCP/IP, FTP, SMTP, POP3, DNS, DHCP, SNMP, Hosts, VPN, TELNET, NAT, Ethernet.

Cisco: Routers: 2600, 2811, 2901. 3600 and 5300.

Switches: Catalyst 2900, 3500 and 4500 Series

Networking: TCP/IP networking concepts, Hands-on Network Hardware experience implementing and configuring routers and switches including Cisco, Linksys, Netgear, SMTP/POP Email Administration and troubleshooting, Storage Technologies.

Cabling Standards: Single and Multi-Mode Fiber Optical Cable, Cat5,5e,6 and Coaxial Cable

Software: MS Office, MS Visio, postgress, Symantec Antivirus, outlook, Manage Backup.


IES Communication, Sterling VA Dec. 2015-Present

Communication Tech Analyst (L1 and L2 Support)

Successfully configured and upgraded the latest Cisco IOS on a many different series of Routers and Catalyst Switches such as 3550.

understanding of a PON network

Troubleshoot customer’s network related issues like packet loss, packet delay, DNS, FTP/TFTP, Firewall and local LAN/WAN issues.

Provide network performance analysis in support of the evaluation, development, and operation of LAN/WAN infrastructures.

Expertise Data center work experience creates virtual drive, repair upgrades servers, routers, switches and maintains network cables.

Installing, termination, testing, and trouble-shooting Cat5-Cat7 copper cable &terminating and testing fiber optics

Maintain cable systems by installing and upgrading NOC infrastructure.

Assist co-workers with installation and routine maintenance of structured cabling Systems.

Installed and removed servers, network and infrastructure equipment.

Configured, tested and implement Cisco networking devices such as routers and switches.

Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction

Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.

Performed regular inventories of in-house, remote offices and datacenter equipment.

Prioritized sensitive calls, and resolve hardware and software issues.

Deploy Microsoft Operating System images to desktops/laptops and workstations.

Installed and configure Core Standard software applications for Corporate Users.

Perform Hardware installations for Desktop, laptops and HP Printers

Saba Medical Center, Brooklyn, NY November. 2013-Dec. 2015

Network Support Analyst

Monitors and analyzes network traffic for all infrastructure devices, servers, applications and end-user experience for web and non-web applications using monitoring tools.

Provide network performance analysis in support of the evaluation, development, and operation of LAN/WAN infrastructures

Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.

Maintains up to date network diagrams and documentation

Configured, tested and implement Cisco networking devices such as routers and switches.

Account modifications, resets, and unlocks.

Supports users by fulfilling individual requests for information and/or training in the utilization of the various applications

Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware problems received by phone, email, chat, or Remedy ticketing system.

Provides basic level support and resolution for Tier I incidents and diagnosing, troubleshooting and resolving end user issues, including but not limited to username and password problems, uninstalling/reinstalling basic software applications, resolving printer network issues, verification of proper hardware and software set up, and assistance utilizing navigation menu

Problem solving and troubleshooting issues with applications and hardware

Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.

Provided detailed reports for engineering teams to assist with the diagnosing server hardware/database along with application performance that affected the end user experience.

National Saving, Islamabad, Pakistan January.2013 September. 2013

Network Support Engineer

Led active and passive development efforts for communications networks, proposed new collection strategies adopted by the Intelligence Community

Subject matter expert on several communications technologies

Network analysis, communications technologies, and tools.

Provided after hours support for Help Desk, Network and VPN access issues.

Assisted in replacing all outdated PC's to Dell desktops in a Windows XP and Windows 7 Operating Systems, eliminating monthly vendor costs.

Collaborated in upgrading and migrating technical infrastructure, including Dell servers, Cisco routers and switches.

Earned solid reputation for resolving complex issues and providing exceptional customer service.


Allama Iqbal Open University, Islamabad, Pakistan

Bachelor of Science Information Technology Dec.2012


CCNA (Cisco Certified Network Associate) (In Progress)

Linux System Administration

• Introduction to Linux Operating System

• Linux Basic Command and file system

• Network Administration


Holding Public Trust

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