Customer Service Network
Resume:
AAYMAN
Cell # 571-***-****
Email: *******@*****.***
LinkedIn: linkedin.com/in/aayman-arzani-871250ba
Legal Status: US-Permanent Resident
Network Support Engineer
SUMMARY
Dynamic, accomplished and professional Network Support Analyst with extensive knowledge of designing, developing and supporting various IT applications. Looking for a position as Network Support Analyst to utilize my professional strengths for the growth of the organization.
Possess five years of professional experience in the network /Helpdesk support field.
Familiar with the routing protocols and network switching
Ability to work independently and as a member of a team
Strong verbal and written communication skills
Extensive knowledge of network and hardware tools like switches, firewalls and TCP/IP.
Detail-oriented and possess excellent organizational skills
Ability to configure and program switches, router and network equipment’s
Extensive knowledge of different network topologies and its applications.
SKILLS
Hardware: Cisco switch & routers 7200, Cisco Firewalls, HP ProLiant DL 360 Server, APC UPS.
Database: Oracle, SQL Server
Incident Management Tools: Remedy, Service Now Management tool
Protocols: TCP/IP, FTP, SMTP, POP3, DNS, DHCP, SNMP, Hosts, VPN, TELNET, NAT, Ethernet.
Cisco: Routers: 2600, 2811, 2901. 3600 and 5300.
Switches: Catalyst 2900, 3500 and 4500 Series
Networking: TCP/IP networking concepts, Hands-on Network Hardware experience implementing and configuring routers and switches including Cisco, Linksys, Netgear, SMTP/POP Email Administration and troubleshooting, Storage Technologies.
Cabling Standards: Single and Multi-Mode Fiber Optical Cable, Cat5,5e,6 and Coaxial Cable
Software: MS Office, MS Visio, postgress, Symantec Antivirus, outlook, Manage Backup.
PROFESSIONAL EXPERIENCE
IES Communication, Sterling VA Dec. 2015-Present
Communication Tech Analyst (L1 and L2 Support)
Successfully configured and upgraded the latest Cisco IOS on a many different series of Routers and Catalyst Switches such as 3550.
understanding of a PON network
Troubleshoot customer’s network related issues like packet loss, packet delay, DNS, FTP/TFTP, Firewall and local LAN/WAN issues.
Provide network performance analysis in support of the evaluation, development, and operation of LAN/WAN infrastructures.
Expertise Data center work experience creates virtual drive, repair upgrades servers, routers, switches and maintains network cables.
Installing, termination, testing, and trouble-shooting Cat5-Cat7 copper cable &terminating and testing fiber optics
Maintain cable systems by installing and upgrading NOC infrastructure.
Assist co-workers with installation and routine maintenance of structured cabling Systems.
Installed and removed servers, network and infrastructure equipment.
Configured, tested and implement Cisco networking devices such as routers and switches.
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
Performed regular inventories of in-house, remote offices and datacenter equipment.
Prioritized sensitive calls, and resolve hardware and software issues.
Deploy Microsoft Operating System images to desktops/laptops and workstations.
Installed and configure Core Standard software applications for Corporate Users.
Perform Hardware installations for Desktop, laptops and HP Printers
Saba Medical Center, Brooklyn, NY November. 2013-Dec. 2015
Network Support Analyst
Monitors and analyzes network traffic for all infrastructure devices, servers, applications and end-user experience for web and non-web applications using monitoring tools.
Provide network performance analysis in support of the evaluation, development, and operation of LAN/WAN infrastructures
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
Maintains up to date network diagrams and documentation
Configured, tested and implement Cisco networking devices such as routers and switches.
Account modifications, resets, and unlocks.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various applications
Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware problems received by phone, email, chat, or Remedy ticketing system.
Provides basic level support and resolution for Tier I incidents and diagnosing, troubleshooting and resolving end user issues, including but not limited to username and password problems, uninstalling/reinstalling basic software applications, resolving printer network issues, verification of proper hardware and software set up, and assistance utilizing navigation menu
Problem solving and troubleshooting issues with applications and hardware
Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.
Provided detailed reports for engineering teams to assist with the diagnosing server hardware/database along with application performance that affected the end user experience.
National Saving, Islamabad, Pakistan January.2013 September. 2013
Network Support Engineer
Led active and passive development efforts for communications networks, proposed new collection strategies adopted by the Intelligence Community
Subject matter expert on several communications technologies
Network analysis, communications technologies, and tools.
Provided after hours support for Help Desk, Network and VPN access issues.
Assisted in replacing all outdated PC's to Dell desktops in a Windows XP and Windows 7 Operating Systems, eliminating monthly vendor costs.
Collaborated in upgrading and migrating technical infrastructure, including Dell servers, Cisco routers and switches.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
EDUCATION
Allama Iqbal Open University, Islamabad, Pakistan
Bachelor of Science Information Technology Dec.2012
PROFESSIONAL CERTIFICATIONS
CCNA (Cisco Certified Network Associate) (In Progress)
Linux System Administration
• Introduction to Linux Operating System
• Linux Basic Command and file system
• Network Administration
BACK GROUND CLEARANCE
Holding Public Trust
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