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IT Manager Information Technology Leader

San Leandro, California, United States
January 25, 2018

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Dmitri Kossenko


Experienced IT manager with more than 14 years of progressive leadership career in Information Technology, Telecommunications and Management. Enthusiastic leader and strategic thinker with ardent desire to help organizations succeed. Solid experience building, leading and motivating successful teams, managing complex projects to completion, deploying and maintaining audio-visual, infrastructure and telecommunications solutions. Proven ability to achieve excellent outcomes through careful integration of technical skills, business administration, people skills and team management. Knowledge of Agile and Waterfall methodologies.

Professional Summary

Demonstrated high level of integrity and professionalism, great business acumen, and a strong work ethic

Robust skills and experience in IT team management, team leadership and motivation, and leading by example

Working knowledge of Cloud, Agile, Lean, Six Sigma, project management life cycle, and brand management

Positive team leader with solid rapport-building, planning, time management and organizational skills

Excellent people skills and ability to diagnose and resolve performance problems as well as mediate interpersonal issues

Fully committed to helping organizations achieve maximum benefit from their IT investments through strategic management

Accomplished, success-driven and results-oriented individual fluent in foreign languages

Technical Skills

Team Management

Technical Deployment

Network Administration

Team Leadership

Team Building

Active Directory

IT Management

Team Motivation

Windows Server

Cloud Computing

Conflict Resolution

Enterprise Architecture


Business Administration



Strategic Thinking

Network Security


Data Mining

Disaster Recovery

Six Sigma

Business Analysis

Mobile Devices

Project Management Life Cycle

Cultural Intelligence

Excellent Writing Skills


Product and Brand Marketing

Communication Skills



Fluent in French

Professional Experience

RingCentral, Inc. Belmont, California

IT Team Lead August 2017 – January 2018

Led, instructed and motivated a local team of 5 IT engineers and analysts. Provided team members with direction and sponsorship, enabling steady progress towards set goals and priorities. Defined, collected, analyzed and published team metrics to ensure continuous improvement of team efficiencies. Managed numerous IT projects and initiatives to successful completion within established scope, time and cost constraints.

Managed large office move project and several department and team reshuffle initiatives to successful completion

Analyzed rolling inventory, obtained approvals and made adjustments to ensure continuous laptop availability for new hires

Managed several IT projects, efforts and initiatives to completion, implementation and presentation to upper management

Motivated, recognized and rewarded team members for outstanding achievements in ongoing projects and efforts

Oracle Corporation Pleasanton, California

IT Project Manager / Principal Infrastructure Systems Engineer November 2014 – August 2017

Completed multiple infrastructure deployment, implementation and change management projects on time and within budget. Expertly led a local project team of IT engineers supporting corporate infrastructure systems, including but not limited to printers, end-user workstations, servers, voice communication and video conferencing systems.

Successfully completed IP reclamation and video deployment projects through thoughtful execution and team leadership

Obtained budget approval, placed and supervised over 200 GIT purchase requests with a total in the millions of dollars

Managed simultaneous procurement and distribution projects of over 130 devices to 45+ different countries and regions

Led and managed VLE (very-large-event) Global IT backstage calls supporting companywide events of 1000+ attendees

Received multiple awards, including Customer Services Pacesetter, three Team Brilliance, and two Way To Go awards

Provided first-grade training to newly hired IT Engineers with respect to corporate IT systems, procedures and policies

Oracle Corporation Pleasanton, California

Senior Infrastructure Systems Engineer June 2012 – November 2014

Supported corporate Global IT infrastructure systems, including but not limited to end-user workstation systems, servers, voice communication and video conferencing systems. Managed and coordinated IT projects. Participated in Company Events.

Successfully participated in 2014 Oracle Open World company event, achieving second place by number of issues resolved

Received a Way To Go award for timely device and labor procurement for a companywide Wireless Deployment Project

Administered corporate IT infrastructure systems in WHQ region, including AD domain, print servers, and user workstations

Completed corresponding research and implemented issue resolutions on multiple Windows, Mac, iOS and Android devices

Earned designation of Apple Certified Support Professional by successfully passing Apple certification with a grade of 96%

Taleo Corporation (acquired by Oracle Corporation) Dublin, California

IT Specialist III June 2011 – May 2012

Administered Corporate IT equipment and systems, including but not limited to servers, end-user workstations, voice communication and video conferencing systems. Completed onboarding for new hires. Performed on-call duties.

Administered companywide Active Directory domain and Exchange server environments

Managed and deployed hardware systems/software packages to end-users

Completed IT-related portions of the onboarding process for new hires

Regularly engaged in week-long on-call duty to ensure uninterrupted IT operation

Club Demonstration Services (part of Daymon Worldwide) San Diego, California

Network Administrator / Information Systems Specialist January 2007 – April 2011

Mitchell International San Diego, California

Customer Care Specialist II September 2005 – December 2006

Acceris Communications San Diego, California

Customer Service Specialist November 2003 – September 2005


West Texas A&M University Canyon, Texas

Master of Business Administration GPA 4.00 Degree Conferred August 2015

Computer Information Systems

University of California at Santa Barbara Santa Barbara, California

Bachelor of Science Degree Conferred September 2003

Professional Certifications

Apple Certified Support Professional 10.8 Granted May 2013

Microsoft Certified Professional – 2003 Server Granted September 2010

Coursework in IT Disciplines, West Los Angeles College February 2010 – December 2012

Activities and Honors

Information Technology Impact Award – Oracle Corporation, May 2017

Customer Services Pacesetter Award – Oracle Corporation, FY 2016

3 Team Brilliance Awards – Oracle Corporation, FY 2017, 2016, 2014

3 Way To Go Awards – Oracle Corporation, FY 2015, 2014

Gamma Beta Phi National Honor Society – West Texas A&M University

National Society of Leadership and Success – West Texas A&M University

Dean’s Honors – West Los Angeles College, Spring 2011, Spring and Fall 2012

Associated Students Government – University of California at Santa Barbara

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