Dmitri Kossenko
858-***-**** http://linkedin.com/in/dmitrikossenko/ ac36w4@r.postjobfree.com
Experienced IT manager with more than 14 years of progressive leadership career in Information Technology, Telecommunications and Management. Enthusiastic leader and strategic thinker with ardent desire to help organizations succeed. Solid experience building, leading and motivating successful teams, managing complex projects to completion, deploying and maintaining audio-visual, infrastructure and telecommunications solutions. Proven ability to achieve excellent outcomes through careful integration of technical skills, business administration, people skills and team management. Knowledge of Agile and Waterfall methodologies.
Professional Summary
Demonstrated high level of integrity and professionalism, great business acumen, and a strong work ethic
Robust skills and experience in IT team management, team leadership and motivation, and leading by example
Working knowledge of Cloud, Agile, Lean, Six Sigma, project management life cycle, and brand management
Positive team leader with solid rapport-building, planning, time management and organizational skills
Excellent people skills and ability to diagnose and resolve performance problems as well as mediate interpersonal issues
Fully committed to helping organizations achieve maximum benefit from their IT investments through strategic management
Accomplished, success-driven and results-oriented individual fluent in foreign languages
Technical Skills
Team Management
Technical Deployment
Network Administration
Team Leadership
Team Building
Active Directory
IT Management
Team Motivation
Windows Server
Cloud Computing
Conflict Resolution
Enterprise Architecture
Agile
Business Administration
Firewalls
Waterfall
Strategic Thinking
Network Security
Lean
Data Mining
Disaster Recovery
Six Sigma
Business Analysis
Mobile Devices
Project Management Life Cycle
Cultural Intelligence
Excellent Writing Skills
SDLC
Product and Brand Marketing
Communication Skills
ITIL
Videoconferencing
Fluent in French
Professional Experience
RingCentral, Inc. Belmont, California
IT Team Lead August 2017 – January 2018
Led, instructed and motivated a local team of 5 IT engineers and analysts. Provided team members with direction and sponsorship, enabling steady progress towards set goals and priorities. Defined, collected, analyzed and published team metrics to ensure continuous improvement of team efficiencies. Managed numerous IT projects and initiatives to successful completion within established scope, time and cost constraints.
Managed large office move project and several department and team reshuffle initiatives to successful completion
Analyzed rolling inventory, obtained approvals and made adjustments to ensure continuous laptop availability for new hires
Managed several IT projects, efforts and initiatives to completion, implementation and presentation to upper management
Motivated, recognized and rewarded team members for outstanding achievements in ongoing projects and efforts
Oracle Corporation Pleasanton, California
IT Project Manager / Principal Infrastructure Systems Engineer November 2014 – August 2017
Completed multiple infrastructure deployment, implementation and change management projects on time and within budget. Expertly led a local project team of IT engineers supporting corporate infrastructure systems, including but not limited to printers, end-user workstations, servers, voice communication and video conferencing systems.
Successfully completed IP reclamation and video deployment projects through thoughtful execution and team leadership
Obtained budget approval, placed and supervised over 200 GIT purchase requests with a total in the millions of dollars
Managed simultaneous procurement and distribution projects of over 130 devices to 45+ different countries and regions
Led and managed VLE (very-large-event) Global IT backstage calls supporting companywide events of 1000+ attendees
Received multiple awards, including Customer Services Pacesetter, three Team Brilliance, and two Way To Go awards
Provided first-grade training to newly hired IT Engineers with respect to corporate IT systems, procedures and policies
Oracle Corporation Pleasanton, California
Senior Infrastructure Systems Engineer June 2012 – November 2014
Supported corporate Global IT infrastructure systems, including but not limited to end-user workstation systems, servers, voice communication and video conferencing systems. Managed and coordinated IT projects. Participated in Company Events.
Successfully participated in 2014 Oracle Open World company event, achieving second place by number of issues resolved
Received a Way To Go award for timely device and labor procurement for a companywide Wireless Deployment Project
Administered corporate IT infrastructure systems in WHQ region, including AD domain, print servers, and user workstations
Completed corresponding research and implemented issue resolutions on multiple Windows, Mac, iOS and Android devices
Earned designation of Apple Certified Support Professional by successfully passing Apple certification with a grade of 96%
Taleo Corporation (acquired by Oracle Corporation) Dublin, California
IT Specialist III June 2011 – May 2012
Administered Corporate IT equipment and systems, including but not limited to servers, end-user workstations, voice communication and video conferencing systems. Completed onboarding for new hires. Performed on-call duties.
Administered companywide Active Directory domain and Exchange server environments
Managed and deployed hardware systems/software packages to end-users
Completed IT-related portions of the onboarding process for new hires
Regularly engaged in week-long on-call duty to ensure uninterrupted IT operation
Club Demonstration Services (part of Daymon Worldwide) San Diego, California
Network Administrator / Information Systems Specialist January 2007 – April 2011
Mitchell International San Diego, California
Customer Care Specialist II September 2005 – December 2006
Acceris Communications San Diego, California
Customer Service Specialist November 2003 – September 2005
Education
West Texas A&M University Canyon, Texas
Master of Business Administration GPA 4.00 Degree Conferred August 2015
Computer Information Systems
University of California at Santa Barbara Santa Barbara, California
Bachelor of Science Degree Conferred September 2003
Professional Certifications
Apple Certified Support Professional 10.8 Granted May 2013
Microsoft Certified Professional – 2003 Server Granted September 2010
Coursework in IT Disciplines, West Los Angeles College February 2010 – December 2012
Activities and Honors
Information Technology Impact Award – Oracle Corporation, May 2017
Customer Services Pacesetter Award – Oracle Corporation, FY 2016
3 Team Brilliance Awards – Oracle Corporation, FY 2017, 2016, 2014
3 Way To Go Awards – Oracle Corporation, FY 2015, 2014
Gamma Beta Phi National Honor Society – West Texas A&M University
National Society of Leadership and Success – West Texas A&M University
Dean’s Honors – West Los Angeles College, Spring 2011, Spring and Fall 2012
Associated Students Government – University of California at Santa Barbara