Customer Service Data

Veena Ganesh

Dallas, TX *****

Phone: 972-***-****

Email: *****.********@*****.***

LinkedIn: linkedin.com/in/veena-ganesh-3b761625

CAREER PROFILE

Solutions-driven programmer with a two-year track record of commended performance in SAS programming. Proven good programming, analytical and problem solving skills.

TECHNICAL SKILLS

Programming : SAS, Shell Scripting, ASP.NET, C, C++

Database : DB2, MS SQL

Operating Systems : UNIX, Windows

Tools : Data Stage, Quality Stage, WinScp, Putty, MS Office.

PROFESSIONAL EXPERIENCE

Software Engineer

LARSEN & TOUBRO INFOTECH -- Chennai, India

2014 to 2017

SAS Programmer UNIX and DB2 Consultant (Software Data Support in IBM systems)

Responsibilities

Key responsibilities include understanding scope and requirements, developing scripts in SAS/SQL to read the data extracts and analyze the data. Develop shell scripts and SAS as per the client business requirements.

Extracting data from the database using SAS /SQL procedures and create SAS data sets, also creating SAS dataset from tables in Database.

Generate consolidate reports and send to respective clients to ensure the data provided is cleaned, modified and validated that can be used for campaigning.

Optimized SAS code to reduce run time and make the process more efficient.

Worked with the marketing department to develop marketing campaigns for customer acquisitions that involved liaising with third party Data Providers, setting up internal IT systems and Campaign data analytics.

EDUCATION

Master of Engineering in Power Electronics and Drives Anna University Chennai, India

Bachelor of Engineering in Electrical and Electronics Anna University Chennai, India

ACHIEVEMENTS

Score the highest percentile for that year.

Achieved measurable outcomes that add value to the company

Contributed to outstanding customer service

Identified a problem and resolved it

Client appreciation for delivering projects on time.

Single member team leading the whole project.

CERTIFICATION

AINS 24 (General Insurance for IT) -- Segment A & C

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