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Customer Service Quality

Brampton, Ontario, Canada
As offered
January 25, 2018

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(***) *** - **** I I Brampton, ON

Analytically-minded Quality Control Inspector with a detail-focused approach to perform quality control inspections. Logical based approach to reading and interpreting and product specifications as well as testing and measurement of parts. Profound ability to handle customer service conflict situations tactfully but firmly. Strong ability to safeguard the personal safety of people at all times. Passion for excellence and as a true professional will always ensure that adequate corrective measures are implemented in cases of any non-compliance.


Developed Skills in MS Office (Word, Excel and PowerPoint), LabVIEW (Operating System: Windows)

Ability to apply Lean Manufacturing Tools and Six Sigma methodology for the identification of waste and to improve process quality and consistency

Implement and document national and international quality assurance standards such as ISO 9000 and TS 16949

Understanding on the techniques of Geometric Dimensioning and Tolerance to ensure that product components conform to design requirements

Ability to apply principles and techniques of Metrology and Measuring Tools such as Vernier Caliper, Dial Indicators, Micrometers Screw Gauges and Hardness testers

Knowledge in selecting and developing appropriate Instrumentation Techniques to measure product and process performance

Apply principles of modern logistic that involves the management of the movement, protection, and storage of product from supplier to customer

Aware and knowledge in Total Quality Management improving quality practices within a company

Excellent communication and written skills developed while working in a team environment

Analytical approach and problem solving attitude

Above average linguistic skills with ability to communicate in English, Urdu, Punjabi and Hindi

Superb Customer Service Skills: Remarkable ability to resolve customer’s concerns

Ability to multi-task and work in a fast paced environment under pressure.


Post Graduate Diploma In Progress

Quality Assurance Manufacturing and Management, Sheridan College, (Brampton, ON)

Relevant Courses: Quality Planning, Lean and Six Sigma, Supply Chain Management, Quality Audits, International Standard for Quality, Instrumentation and Process Control, Metrology, The Management of Total Quality

Master’s Degree 2002

Plasma Physics, University of the Punjab, (Pakistan)

Evaluated by World Education Services (WES)

Standard First Aid and Level "C" CPR Certification


Security Officer: Securitas Canada Limited (Barrie, ON) 2014 - 2015

Orion Security and Investigation Services (Brampton, ON) 2012 - 2014

Lecturer: Government College University, (Lahore, Pakistan) 2006 - 2012

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