Technical Writer
Resume:
Kara Hartnett
Lawrenceville, GA 30044
************@*****.***
Summary
Experienced Technical Writer for both manufacturing and software companies. Trained in importing international medical products and converting the Instructions for Use (IFU) for a new audience to easily comprehend while adhering to FDA guidelines and contraindications. Proficient in software documentation using MadCap Flare. Practiced using SharePoint to store documents for international and domestic collaboration. Expert in maintaining quality work in a fast-paced environment with deadlines. Presented product information to both existing and potential customers with compelling public speaking skills.
Employment History
SolTech Atlanta, Georgia
Technical Writer/ Quality Assurance Analyst October 2017 – January 2018
Create and manage web-based customer help for admins and end users, software release notes, and other product documentation using MadCap Flare
Maintain Quality Assurance tickets in Jira and Confluence while continuously testing software
ASP Global Atlanta, Georgia
CSR/ Technical Writer September 2014 – October 2017
Developed and edited company policies and procedures, operational and instructional manuals, as well as maintenance and test procedures for both paper- and Web-based publications
Interviewed SMEs in Product Management, Development, Quality Analysis, and Technicians for key information and incorporated customer feedback to create documents that are user-friendly and informative
After receiving customer complaints about a defective product, assisted QA team with modification and quality control of items and documented the changes as necessary to manuals
Graphic Designer using Adobe Photoshop to create customized products
Assisted customers, domestically and internationally, with product inquiries, quality issues, and resolved complaints, increasing customer satisfaction as noted through official commendations
Georgia State University Atlanta, Georgia
Graduate Research/ Lab Assistant August 2012 – August 2014
Assisted Art History professors with research and writing for original publications as well as class preparation
Worked in the photography department mixing chemicals for black/white and color photography, and assisted teaching students to develop photos
The Carter Center Atlanta, Georgia
Art Collections and Volunteer Services Intern January 2012 – May 2012
Cataloged new acquisitions, managed art collection, and assisted with appraisal of collection
Wrote short articles for the in-house newsletter, "Centerpiece," including an interview of artist Ross Rossin
Assisted with management of 130 volunteers and updated docent manuals
Alexander’s of Atlanta Fine Diamonds Atlanta, Georgia
Engraver/ Graphic Designer August 2008 – August 2012
Communicate with customers regularly regarding engraving jobs and recommend engraving styles and artwork
Complete all engraving tasks on the computer using Gravograph software or by hand using a manual engraving machine
Education
Georgia State University Atlanta, Georgia
Master of Arts – Art History August 2012 – August 2014
Secretary of the Graduate Art History Forum
Oglethorpe University Atlanta, Georgia
Bachelor of Arts – Dual Major in Art History and Studio Art August 2008 – May 2012
Recipient of multiple Institutional grants including the Karen S. Dillingham Endowed Scholarship for Academic Excellence
Presented artwork at the Senior Art Show and the Liberal Arts Symposium
Studied abroad in Florence, Italy while traveling throughout Europe
Certifications
Society for Technical Communication Fairfax, Virginia
Technical Writer Certification In Progress
Northwestern University Chicago, Illinois
Museum Studies Certificate December 2015 – December 2016
Professional Skills
Microsoft Office Suite – Word, PowerPoint, Excel, Outlook: Expert
Chicago Manual of Style and AP Style: Expert
MadCap Flare: Advanced
Microsoft SharePoint and Visio: Advanced
Google Docs Suite: Advanced
Adobe Photoshop, Framemaker, Illustrator, Acrobat: Advanced
Photojournalism: Advanced
Illustrated Parts Breakdown (IPB): Advanced
Grant Writing: Intermediate
ERP System – Sage X3 and Epicor P21: Intermediate
Reading Italian and French: Intermediate
HTML, JavaScript, Coding: Basic
Professional Memberships
Society for Technical Communication
Delta Epsilon Iota Academic Honor Society
Publications
Master’s Thesis
Neri di Bicci: A study of three of his patrons' commissions of the Assumption of the Virgin altarpieces with a focus on their choice of an all'antica style
ScholarWorks@ Georgia State University
August 15, 2014
Portfolio
http://www.karahartnett.portfoliobox.net/gallery
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