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Technical Writer

Lawrenceville, Georgia, United States
January 25, 2018

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Kara Hartnett

*** ****** ***** ***

Lawrenceville, GA 30044



Experienced Technical Writer for both manufacturing and software companies. Trained in importing international medical products and converting the Instructions for Use (IFU) for a new audience to easily comprehend while adhering to FDA guidelines and contraindications. Proficient in software documentation using MadCap Flare. Practiced using SharePoint to store documents for international and domestic collaboration. Expert in maintaining quality work in a fast-paced environment with deadlines. Presented product information to both existing and potential customers with compelling public speaking skills.

Employment History

SolTech Atlanta, Georgia

Technical Writer/ Quality Assurance Analyst October 2017 – January 2018

Create and manage web-based customer help for admins and end users, software release notes, and other product documentation using MadCap Flare

Maintain Quality Assurance tickets in Jira and Confluence while continuously testing software

ASP Global Atlanta, Georgia

CSR/ Technical Writer September 2014 – October 2017

Developed and edited company policies and procedures, operational and instructional manuals, as well as maintenance and test procedures for both paper- and Web-based publications

Interviewed SMEs in Product Management, Development, Quality Analysis, and Technicians for key information and incorporated customer feedback to create documents that are user-friendly and informative

After receiving customer complaints about a defective product, assisted QA team with modification and quality control of items and documented the changes as necessary to manuals

Graphic Designer using Adobe Photoshop to create customized products

Assisted customers, domestically and internationally, with product inquiries, quality issues, and resolved complaints, increasing customer satisfaction as noted through official commendations

Georgia State University Atlanta, Georgia

Graduate Research/ Lab Assistant August 2012 – August 2014

Assisted Art History professors with research and writing for original publications as well as class preparation

Worked in the photography department mixing chemicals for black/white and color photography, and assisted teaching students to develop photos

The Carter Center Atlanta, Georgia

Art Collections and Volunteer Services Intern January 2012 – May 2012

Cataloged new acquisitions, managed art collection, and assisted with appraisal of collection

Wrote short articles for the in-house newsletter, "Centerpiece," including an interview of artist Ross Rossin

Assisted with management of 130 volunteers and updated docent manuals

Alexander’s of Atlanta Fine Diamonds Atlanta, Georgia

Engraver/ Graphic Designer August 2008 – August 2012

Communicate with customers regularly regarding engraving jobs and recommend engraving styles and artwork

Complete all engraving tasks on the computer using Gravograph software or by hand using a manual engraving machine


Georgia State University Atlanta, Georgia

Master of Arts – Art History August 2012 – August 2014

Secretary of the Graduate Art History Forum

Oglethorpe University Atlanta, Georgia

Bachelor of Arts – Dual Major in Art History and Studio Art August 2008 – May 2012

Recipient of multiple Institutional grants including the Karen S. Dillingham Endowed Scholarship for Academic Excellence

Presented artwork at the Senior Art Show and the Liberal Arts Symposium

Studied abroad in Florence, Italy while traveling throughout Europe


Society for Technical Communication Fairfax, Virginia

Technical Writer Certification In Progress

Northwestern University Chicago, Illinois

Museum Studies Certificate December 2015 – December 2016

Professional Skills

Microsoft Office Suite – Word, PowerPoint, Excel, Outlook: Expert

Chicago Manual of Style and AP Style: Expert

MadCap Flare: Advanced

Microsoft SharePoint and Visio: Advanced

Google Docs Suite: Advanced

Adobe Photoshop, Framemaker, Illustrator, Acrobat: Advanced

Photojournalism: Advanced

Illustrated Parts Breakdown (IPB): Advanced

Grant Writing: Intermediate

ERP System – Sage X3 and Epicor P21: Intermediate

Reading Italian and French: Intermediate

HTML, JavaScript, Coding: Basic

Professional Memberships

Society for Technical Communication

Delta Epsilon Iota Academic Honor Society


Master’s Thesis

Neri di Bicci: A study of three of his patrons' commissions of the Assumption of the Virgin altarpieces with a focus on their choice of an all'antica style

ScholarWorks@ Georgia State University

August 15, 2014


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