Technical Support Engineer
Resume:
Felix J. Borbon
Jacksonville, FL 32216
http://www.linkedin.com/in/felixborbon
Cell 904-***-****
*****.******@*****.***
Network/Desktop Technician
Specialist in complex, large Call Centers with expert problem solving skills
Highly motivated and skilled desktop professional seeking career advancement in Networking Technology. Exceptional ability to work under high pressure. Language skills in English and Spanish.
Key Competencies
•Networking • Servers • Troubleshooting and Analysis • Solutions
•Client Consultation • Building Referrals •Increasing Market Share • Win-Win Negotiations
•Problem Resolution • Relationship Cultivation • Prospect Qualification • Team Leadership
TECHNICAL SKILLS
Networking
LAN/WAN/Novell
MS TCP/IP/DNS/DHCP
Switches/Hubs
Active Directory/Console-One
MS Server NT/2003/2008
Ethernet
Symantec Backup Exec
SCCM
MS Exchange/2010
Ethernet
Software
Outlook/Lotus Notes
Remedy/HEAT/Peregrine/ Spice works Ticket System
IBM ISM System
MS SQL Server
Windows XP/Vista/2007
Symantec Ghost
Remote Desktop/Dameware
Manuel Tester
Hardware
Unicenter
Netmeeting/Communicator
MS Office 2003/2007/2010/365
Dell/HP/Lenovo/Toshiba/MAC
Bloomberg/Oracle/Citrix
OS X, IOS Systems
Mobile devices
SMS 2.0/3.0
CERTIFICATIONS
• Network + • CompTIA Security+ • CompTIA A+ • Microsoft Certified Systems Engineer • Certified Novell Administrator • TCP/IP • Windows Active Directory
PROFESSIONAL EXPERIENCE
Proficient at networking from and installation to diagnostics of large, heterogeneous networks.
Establish server farms and PC's to connect to new networks.
Identify and support new networking designs.
Experienced at high volume desktop conversions (11,000+) including networks and files.
Ensure customer service and satisfaction is afforded highest attention and priority.
Superior skills for analytical workload modeling of system and volume metrics to forecast capacity in a shared environment.
Capacity planning around Storage Area Networks
Ability to provide capacity support for multiple business initiatives.
Excellent Performance Analysis and Historical trend analysis
Measure performance testing and model proportional testing volumes to create capacity projections.
Ability to make persuasive recommendations on system and operating platform decisions in the midrange environment.
Effectively create and maintain Capacity Plans.
Solid understanding SMP performance models.
Follow-up, verify with client.
Felix J. Borbon (Page 2)
EMPLOYMENT HISTORY
St. Johns Schools System Specialist 01/2017-06/2017
Grainger User Support 10/2016-12/2016
Barrister Technical Support 04/2016-09/2016
Mind Tree Senior Analyst 09/2015-03/2016
Citizens/Randstad IT Operations 11/2014-05/2015
DOD/NAS Technical Support 01/2013-08/2014
Fidelity Investments Technical Support 09/2013-11/2013
KLS Martin Systems Engineer 04/2010/09/2010
Wells Fargo Technical Team Lead 11/2012-02/2013
St. Johns County Elections Systems Engineer 07/2012-10/2012
Baptist/iMethods Technical Support 01/2012-06/2012
Ally Financial Desktop Engineer 11/2010-12/2011
DODDS-E/TEKS Systems Systems Engineer 04/2010-09/2010
TEKSystems System Specialist 01/2009-03/2010
S&A IT Services Field Technician 08/2007-12/2008
EDUCATION
West Los Angeles College – Computer Science
South Dade Community College – Computer Technologies
Prosoft Technical – Microsoft Certified Systems Engineer
Prosoft Technical – Network+ Certified
Mt. Sierra Technical College – Certified Novel Administration
New Horizon – CompTIA Security+ CompTIA A+
U. S Army 01/10/1979 Honorable Discharge
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