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Technical Support Engineer

Location:
Jacksonville, Florida, United States
Salary:
36000
Posted:
January 25, 2018

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Felix J. Borbon

**** ********** ****. *** #**

Jacksonville, FL 32216

http://www.linkedin.com/in/felixborbon

Cell (904) ***-****

ac36so@r.postjobfree.com

Network/Desktop Technician

Specialist in complex, large Call Centers with expert problem solving skills

Highly motivated and skilled desktop professional seeking career advancement in Networking Technology. Exceptional ability to work under high pressure. Language skills in English and Spanish.

Key Competencies

•Networking • Servers • Troubleshooting and Analysis • Solutions

•Client Consultation • Building Referrals •Increasing Market Share • Win-Win Negotiations

•Problem Resolution • Relationship Cultivation • Prospect Qualification • Team Leadership

TECHNICAL SKILLS

Networking

LAN/WAN/Novell

MS TCP/IP/DNS/DHCP

Switches/Hubs

Active Directory/Console-One

MS Server NT/2003/2008

Ethernet

Symantec Backup Exec

SCCM

MS Exchange/2010

Ethernet

Software

Outlook/Lotus Notes

Remedy/HEAT/Peregrine/ Spice works Ticket System

IBM ISM System

MS SQL Server

Windows XP/Vista/2007

Symantec Ghost

Remote Desktop/Dameware

Manuel Tester

Hardware

Unicenter

Netmeeting/Communicator

MS Office 2003/2007/2010/365

Dell/HP/Lenovo/Toshiba/MAC

Bloomberg/Oracle/Citrix

OS X, IOS Systems

Mobile devices

SMS 2.0/3.0

CERTIFICATIONS

• Network + • CompTIA Security+ • CompTIA A+ • Microsoft Certified Systems Engineer • Certified Novell Administrator • TCP/IP • Windows Active Directory

PROFESSIONAL EXPERIENCE

Proficient at networking from and installation to diagnostics of large, heterogeneous networks.

Establish server farms and PC's to connect to new networks.

Identify and support new networking designs.

Experienced at high volume desktop conversions (11,000+) including networks and files.

Ensure customer service and satisfaction is afforded highest attention and priority.

Superior skills for analytical workload modeling of system and volume metrics to forecast capacity in a shared environment.

Capacity planning around Storage Area Networks

Ability to provide capacity support for multiple business initiatives.

Excellent Performance Analysis and Historical trend analysis

Measure performance testing and model proportional testing volumes to create capacity projections.

Ability to make persuasive recommendations on system and operating platform decisions in the midrange environment.

Effectively create and maintain Capacity Plans.

Solid understanding SMP performance models.

Follow-up, verify with client.

Felix J. Borbon (Page 2)

EMPLOYMENT HISTORY

St. Johns Schools System Specialist 01/2017-06/2017

Grainger User Support 10/2016-12/2016

Barrister Technical Support 04/2016-09/2016

Mind Tree Senior Analyst 09/2015-03/2016

Citizens/Randstad IT Operations 11/2014-05/2015

DOD/NAS Technical Support 01/2013-08/2014

Fidelity Investments Technical Support 09/2013-11/2013

KLS Martin Systems Engineer 04/2010/09/2010

Wells Fargo Technical Team Lead 11/2012-02/2013

St. Johns County Elections Systems Engineer 07/2012-10/2012

Baptist/iMethods Technical Support 01/2012-06/2012

Ally Financial Desktop Engineer 11/2010-12/2011

DODDS-E/TEKS Systems Systems Engineer 04/2010-09/2010

TEKSystems System Specialist 01/2009-03/2010

S&A IT Services Field Technician 08/2007-12/2008

EDUCATION

West Los Angeles College – Computer Science

South Dade Community College – Computer Technologies

Prosoft Technical – Microsoft Certified Systems Engineer

Prosoft Technical – Network+ Certified

Mt. Sierra Technical College – Certified Novel Administration

New Horizon – CompTIA Security+ CompTIA A+

U. S Army 01/10/1979 Honorable Discharge



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