Technical Support Microsoft Office
Resume:
Francisco J. Mora
***************@*****.***
Three islands Blvd. # 305, Hallandale Beach, FL 33009
EMPHASIS - Technical Support Analyst with experience in MS SQL
SUMMARY OF QUALIFICATIONS
●Superior management skills, troubleshooting and resourceful technical support abilities.
●Extensive experience in computer systems support including Administrating, analyzing, installing, maintaining and repairing hardware, software, peripherals, and network equipment.
●Excellent communication and writing skills. Impeccable work ethics, self- discipline and team work.
TECHNICAL SKILLS
Hardware:
CISCO Unified, CISCO Unity, HP, Dell, Apple, Asus, Acer, server/desktop/laptop hardware, HP server/desktop/laptop hardware, Chromebase, WYSE Thin Clients, HP Palo Alto and Cisco Network peripherals, Motorola MC9500 Handheld PC/ Scanners, AirTight Access Point Devices, ADP Timeclock, Mitel, Shortel VOIP Telephones, DVR devices, video surveillance systems, Zebra printers, Xerox Printers, SonicWall and Websense security devices, CISCO Meraki Access Point Devices.
Software:
Automate, N-Able, IT Glue, Complete Patient Records (CPR+),Xmedius Fax Environment, Crystal Reporting, Solarwinds: Database Performance Analyzer, Rock-Pond Information Technology, Windows Active Directory, Microsoft Office 2010, Office 365, Microsoft SharePoint 2010, Google Cloud applications and Printing, Service-Now, Google Management, TSD Car Rental Database Application and management software, Policy Manager
Operating Systems:
Windows 2008 Server, Windows 10, 8, 7 Pro/Windows XP Pro, Windows CE, Mac OS X, Citrix VDI, Citrix Xendev and XenDesktops.
Database Platform:
Windows SQL server R12, Microsoft Management Studio, Microsoft Access
Networking:
Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, FTP, Telnet, switches, routers, cabling, VPN, VLAN, Ethernet 802.11, LAN/WAN
Virtualization:
BMWare: vSphere, vCenter, Veeam Backups, Citrix VDI
PROFESSIONAL EXPERIENCE
Skyemed Pharmacy 2016 – 2017
Pompano Beach, FL
INFORMATION TECHNOLOGY SPECIALIST
Responsible for monitoring and managing the IT infrastructure and components including, networks, servers, workstations, laptops, mobile phones, printers, Fax Machines. Responsible for maintaining the Company’s Microsoft SQL R12 environment, developing and updating the reports library. Interface with employees and ensure that their computer needs and requirements are met.
Fox Rent a Car 2012 – 2016
Fort Lauderdale, FL
SR. TECH SUPPORT ENGINEER
Supported over 1100 clients in a Microsoft Windows, Microsoft Office, CITRIX and GOOGLE apps environment.
Responsible for Queue monitoring and escalation of tickets to Team Members
Recovered and repaired PC equipment saving FOX over $200,000
Reduced network downtime by assisting the Network Engineers
Fox Rent a Car 2008 – 2012
Los Angeles, CA
SYSTEMS REPORTING ANALYST
In charge of the maintenance and support of a major Windows SQL environment, working as the local DBA.
Responsible for the backup and maintenance of the corporate SQL database. Tuning T-SQL queries
to improve performance
Provided technical support to all clients and vendors linked to this database to extract data in the forms of reports, stored procedures, triggers, scripts, reports, alerts or other linked systems, such as Expedia, Travelocity, RateHighway and other Government agencies.
Responsible for the creation and maintenance of a large ad hoc reporting system for the corporate Management and Accounting departments for daily management activities and or billing purposes.
Fox Rent a Car 2003 – 2008
Los Angeles, CA
IT MANAGER
Responsible for overseeing the entire day-to-day operations of a large network environment.
Responsible for the overall network infrastructure, software management, installation and tech support, monitoring and technical escalations
Supported over 1100 clients nationwide in a Microsoft Windows and Office environment
Setup all PC and network equipment at all Fox Locations
Worked closely with our vendors to find reliable and successful tools to increase employee productivity and reduced network downtime
EDUCATION
Institute of Modern Procedures, Bogota, AA in Computer Sciences
University of Los Andes, Bogota.
Bilingual
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