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Customer Service Security Officer

Bartow, Florida, United States
January 25, 2018

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Over 15 Years of Exceptional Service Specialized

In Customer Service, Human Resources, and Risk Management

Skills and Abilities

Customer Service

Training, Mentoring, and Coaching

Human Resources

Risk Management

Computer Skills

Time Management



Motivational Speaker

Radio Host

CPR and AED Certified

Security Officer Certified

0215 Health, Life, and Annuity License

Employment History

12/2017 – Current US Health Advisors Tampa, FL


Assist client with health insurance open enrollment.

Provide excellent client service.

Provide orientation on PPO, EPO, HMO, and ACA (Obama Care).

Perform underwrite qualifications for client eligibility.

09/2014 – 12/2017


Lakeland, FL

Security Officer

Responsible for checking in and out (OTR) Off the Road drivers, Publix's Associates, Vendors, and Visitors.

Kept good records of Daily Logs & Activities.

Officer In Charge (OIC)

Conducted safety checks on all doors.

Relieved security officers bathroom breaks.

Responded to calls that security officer has reported or have assisted, escorting Lakeland Police Department & Fire & Rescue on & off Publix's properties.


Trained newly appointed Security Officer's their duties while working on posts.

Received training in Hazardous Materials (HAZ-MAT).

Received Certificate of Recognition for Perfect Attendance.

10/2010 - 07/2011 Force Protection Security Ft. Lauderdale, FL

Security Officer/Body Guard

Served and protected the safety of Celebrities, Business, Clubs, and much more.

State Certified Armed to carry the fire arm for protection.

Worked outside security special events for celebrities such as Lil Wayne, Floyd Mayweather, and Diddy to name a few.

09/1999 - 08/2006 Walmart Super Center Florida City, FL

Risk Control Manager / Risk Manager Specialist

Responsible for leading the Risk Control Team.

Administered the risk control process.

Worked closely with the Executive Management Team Sponsor to ensure the risk control team is accomplishing their goals and objectives.

Conducted weekly meetings.

Organized the completion of the monthly risk control process, accident reviews, and coordinated risk control functions.

Followed-up on hazard elimination efforts, and raise management's awareness of risk control issues.

Maintained risk control records keeping files.

Handled all the Workers Compensation cases for the employee's, while working closely with Jacksonville and Tallahassee Florida caseworkers.

Worked closely with Private Attorneys, Private Investigators and State Employees Representatives to settle open slip and fall cases.

Made court appearances testifying in court, on behalf of Walmart Cooperation.

Hiring / Recruitment Committee / Labor Relations Specialist

Responsible for hiring the best-qualified applicants that apply for employment at Walmart Super Center.

Assisted by interviewing future associates.

Conducted tours for the new associates, high school students, senior citizen groups, and other organizations in the community.

Invited Community Health Fairs, Florida City Fire Department, and more to come to Walmart, just to give back to the community.

Walmart Awards- Received "Great Job Award Pins (7)" on the spot from District Managers of Recommendations from Walmart Headquarters, Bentonville, Arkansas.

Received letters of appreciation, for having good customer service skills from customers that visit Walmart from other states, across the country.


Kaplan University Ft. Lauderdale, FL

Communications (Online) In Progress

Department of Justice Federal Bureau of Prisons

Federal Correctional Training Glycnco, GA

Wackenhut Training Institute

Custom Protection Officer Training Miami, FL

State of Florida Criminal Justice Standard Training

Compliance with Correctional Certificate Miami, FL

State of Florida Criminal Justice Standard Training

Supplemental Training / Comparative Compliance Fort Myers, FL

South Florida Junior College

Vocational, Technical & Adult Training Avon Park, FL

United States Army

Military Police / Correctional Specialist Training Fort McClellan, AL

DeSoto High School

High School Diploma Arcadia, FL


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