Customer Service Microsoft Office

Career Summary

Certified forklift operator with over 20 years customer service and logistics coordinator experience. Dedicated and motivated professional with aptitude for analytical thinking, problem-solving and time management.

Areas of Strength

Star Bill of Landing (SBOL)

Quickbooks

Microsoft Office Products

Experience

Logistics Coordinator and Customer Service Supervisor

May 2014-Current

Superior Plastics, Inc.

Plain City, OH

Create monthly inventory spreadsheets to track deliverables

Catalogue data into the SP Inventory system 20-30 times a day

Load/unload 10-15 40 ft. trailers daily within required time frame

Initiate and lead various projects, including the Dead Parts Project, to help minimize overstock and maximize product usage

Respond daily to 50-70 emails concerning customer inquiries, orders and requests

Coordinate shipping logistics to ensure delivery of products exceed customer expectations

Train and develop new hires according to the Work Instructions manual, policies and internal procedures

Supervise and oversee employees, maintain training records and ensure employees are properly trained

Waitress

May 2007-Current

Moretti’s

Dublin, OH

Safely prepare and handle food according to Health Department guidelines

Deliver unique dining experience and ensure customer’s needs are met

Uphold menu and beverage knowledge by attending mandatory trainings

Correctly perform opening/closing duties to maintain a clean and safe environment

School Bus Driver

May 2001-March 2013

Dublin City Schools

Dublin, OH

Safely transported children to and from school

Adhered to all state of Ohio traffic laws and regulations

Obtained and renewed all mandatory licenses and certifications

Education

BA Sociology

Minor: Education and Criminology

Ohio State University, 1998-2006

Columbus, OH

Licenses/Certifications

CDL License

Forklift Certification

References available upon request

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