Security/customer service/Sales/Coaching/Drug & alcohol counselor

SUMMARY OF EXPERIENCE: Over ten years of experience as a Manager supervising an average of 18 employees among the hotel, retail, utility and airline industries. Possess strong customer relation skills and life skills necessary to support various levels of customer need. Strong coaching skills necessary for various levels of basketball and football.

SKILLS:

Internet Explorer

MS Office (Word, Excel)

WORK EXPERIENCE:

Individual Education Plan Support Counselor 12/2011 - Present

NCIA Youth in Transition School, Windsor Mill, MD

Assist with providing oversight to over 140 male and female students with emotional disabilities and intellectual disabilities in a structured learning environment

Assist with implementing student daily schedule and lesson plans

Assist students with developing basic skills needed to function in society

Establishes one-on-one relationships with children who require full-time support and oversight

Coordinates extracurricular activities such as basketball games, field trips, and gatherings to improve and enhance student social skills

Works with family members of students updating on progress and offering suggestions for more productive future interactions

Recreation Leader II 06/2009 - Present

Baltimore County Department of Recreation & Parks, Randallstown, Maryland

Greet and assist community members in finding activities that fit their needs.

Reserve rooms for programs at the center such as Karate tournaments, sorority/fraternity meetings, government council meetings, legislature debates, etc. Setup the sound system, projector, lighting and stage.

Oversee events and meetings, provide necessary tools and props, manage timeframes to prevent conflicts

Volunteer Head Basketball Coach – Varsity Girls 09/2011 – 11/2013

Milford Mill High School, Baltimore County, Maryland

Facilitated practices and games

Teach the players fundamental basketball skills

Provide mentoring services where required

Head Basketball Coach 11/2004 – 04/2013

Liberty Road Recreation League, Baltimore County, Maryland

Assist the head coach with practices and games

Teach the players fundamental basketball skills

Provide mentoring services where required

Assistant Basketball Coach 11/2010 – 12/2012

Garrison Forest School, Owings Mills, Maryland

Assist the head coach with practices and games

Teach the players fundamental basketball skills

Provide mentoring services where required

Head Basketball Coach 11/2009 - 02/2010

Archbishop Spalding School, Severn, Maryland

Coordinate practices and games

Teach the players fundamental basketball skills

Provide mentoring services where required

Assistant Football Coach 08/2001 - 12/2008

Pop Warner Maryland Football

Coordinate practices and games

Teach the players fundamental football skills

Provide mentoring services where required

Incident Prevention Technician 04/2009 – 11/2009

Southern Pest Control, Baltimore, Maryland

Performed pest control with new customers and existing customers in Baltimore, Carroll, Montgomery and Prince George’s counties.

Assessed the infestation problem and recommended control measures for utilization.

Crew Chief /Supervisor 08/2005 – 3/2009

WACHS Utility, Baltimore, Maryland

Supervised a crew of 15 on a daily basis and supervised the collection of data.

Conducted GPS tracking and satellite trouble shooting

Read maps for daily planning of jobs to be performed

Located valves

Prepared performance reviews and daily activity reports

Performed quality control ensuring the safety of employees and the public

Security Screener 11/2001 – 5/2005

Globe Aviation, BWI Airport, Hanover, Maryland

Supervised and trained 10 employees

Screened passengers boarding airplanes at Thurgood Marshall/BWI airport

Provided additional security for professional sports teams

Operated, with expertise, bomb detection machines as well as hand-held metal wands.

Territory Manager / Sales Representative 6/1999 – 11/2001

Lance Corporation, Charlotte, North Carolina

Owned, operated and managed box truck for delivery of merchandise to grocery stores, gas stations, colleges, etc.

Managed contracts for various existing establishments

Solicited new business via cold calling

Prepared weekly sales reports

Maintained inventory and ordered vending snacks

Territory Manager / Sales Representative 6/1998 – 6/1999

Linens of the Week, Baltimore, Maryland

Managed new and existing company accounts for a textile business (uniforms, carpets, etc.)

Ordered customized corporate rugs with logos

Maintained inventory

Solicited new business through cold calling and leads

Assistant Manager 5/1996 – 6/1998

Omni Inner Harbor Hotel, Baltimore, Maryland

Supervised and trained 30 employees to be more efficient in housekeeping

Conducted quality control by inspecting hotel rooms and banquet rooms

Prepared work schedules

Ordered supplies and prepared inventory reports

EDUCATION:

Baltimore City Community College (BCCC), Harbor Campus, Baltimore, Maryland - 1988

Northwestern Senior High School Graduate - 1984

MSHA CERTIFICATIONS

Flagger

Traffic Safety

CPR and First Aid

REFERENCES:

Available Upon Request.

Contact this candidate