Customer Service Manager

Vanessa Olivari

* ***** ****** **********, ** ***30 978-***-**** **********@***.***

Objective

To secure a position with a progressive company that would allow me to use my customer service skills as well as my management background to the fullest potential.

Education

Westfield State University

The University of Tennessee at Knoxville

Working towards a Bachelor’s degree in Arts and Sciences

3.48 GPA

Experience

October 2016 – Presently Littleton, MA

Assistant Manager Moe’s Southwest Grill Westfield, MA / Littleton, MA

My duties include opening and preparing the store for the day. Additional responsibilities include data entry and financial processing. I also am responsible for hiring new personal, scheduling staff and assisting the team.

May 2012– January 2017

Production Assistant/Sales Northeast Promotion and Apparel Leominster, MA

Among my many duties was to run multiple pieces of equipment in the print process including direct to garment printers and heat transfer machines. I was further put in charge of quality control. When needed, I answered phones, assisted with customer service, helped with shipping and receiving and managed inventory systems.

January 2015– May 2015

Sales Associate Torrid Knoxville, TN

While in school, I took a season position at Torrid. My duties included store set up and rearrangements, customer service and financials daily. I was a key holder and in the process of becoming a shift lead when my schooling ended, and I moved back to MA.

Awards & Acknowledgements

Section leader in all-female acapella group

Elected Public Relations Coordinator in the University of Tennessee’s Hall Council

Chosen by resident hall council as office Assistant at the University of Tennessee

Multiple Semesters being on Deans List

Runner up in the Future Star Showcase, a music talent event.

Personal and Professional References:

Professional:

Mr. Richard Noseworthy

Owner Noseworthy Financial Services, Westminster, MA 978-***-****

Mr. Ryan O’Rourke

Production Manager Northeast Promotion & Apparel, Leominster MA, 978-***-****

Personal:

Mr. James Scotland

Manager United Parcel Service Leominster MA, 978-***-****

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