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Quality Engineer

Coldwater, Mississippi, 38618, United States
January 24, 2018

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Connie Palmer

***A Bruce Street, Senatobia, Ms, *8668, (912) ***-****

Dear Hiring Manager,

This letter is to express my interest in discussing the open positions within your company. I feel my résumé will show a strong work ethic and staying power in a given position. I believe that my extensive quality experience shows that I am very detail-oriented and able to handle multiple tasks with ease. I am interested in expanding my expertise and knowledge with your company, as I am a quick study and best with hands-on learning.

The key strengths that I possess for success in this position include, but are not limited to, the following: I have 10 Years plus experience in Quality Engineering disciplines as well as supervisory roles. I have completed the Certified Quality Technicians Exam and am presently preparing for the Certified Quality Engineers exam.

I am a self-motivated worker eager to learn new things. I strive for continued excellence.

I am detail-oriented in all aspects of manufacturing processes. I have extensive computer skills and learn new systems quickly. With the experience that I bring, I have a full understanding of production methods and an extensive knowledge of quality concepts. My experience includes, but is not limited to:

The many facets of Quality Assurance and Quality Control, AIAG Concepts, FMEA, PFMEA, DFMEA, Control Plans and Process controls.

ISO/TS 16949 Certification and Lead Internal Auditor.

An in-depth understanding of blueprint reading and Geometric Dimensioning and Tolerancing.


Incoming Inspection of medical devices, implants, instruments, and components.

Documentation completion and verification with adherence to FDA & ISO 13485 standards.

Production of small engines in the lawn industry and the outboard industry with ISO 9000 & 9001 to Lean Manufacturing technologies.

A variety of Management & Supervisory skills, training to promote team building, team work, and a positive work environment promoting a People Driven Quality concept. Please see my résumé for additional information regarding my experience. I can be reached via my cell phone, 912-***-****. Thank you for your time and consideration. I look forward to speaking with you regarding employment opportunities. Sincerely,

Connie Palmer

Connie Palmer

411A Bruce Street, Senatobia, Ms, 38668, (912) ***-**** Employment

Feuer Powertrain North America, Robinsonville, MS April 2017 – Present Quality Engineer

Responsible for all aspects of Quality Engineering consisting of AIAG controls on PFMEA, FMEA, MSA, SPC, Control and Process plans. Assist with Risk Mitigation, PPAP Submission, on-site PTRs. Collaborate in the formation of the Quality Manual for ISO/TS 16949 Certification and Lead Internal Auditor helping prepare a young company for certification. Created a functional Corrective Action system for tracking and issuing CARs, internal derived from audits, and external CARs from suppliers, designed to reduce non-conforming material and to stream line our process to its highest performance. Participate in 8D, DDW and 5Whys to resolve manufacturing disruptions and customer complaints. Responsible for gage design, quotes, purchases and calibration after restructuring the gage system. Designed an MRB database with tracking capabilities of scrap and internal rework with a Cost of Poor Quality Matrix aiding in a Non- Conformance reduction and cost savings. Develop work instructions and training fostering a cohesive environment between Quality and Production.

Zimmer, Inc., Memphis, TN April 2013 – April 2017

Quality Assurance Leader

Inspect and test incoming materials, implant devices, instruments and components utilizing a variety of gages, Tool Micrometers and Optical Comparators with Quadra Check technology with an in-depth understanding of blueprints and GD&T for inspection methodology. Initiate and complete Non-Conforming Material reports for suppliers and internal Corrective Action Requests. Verify departmental paperwork with specific detail to FDA and ISO:13485 regulations while maintaining diligent execution of good documentation practices. Lead and manage complex activities while training new personnel in all aspects of Quality Inspection and documentation verification. Holland Pump, Brunswick, GA July 2012 – January 2013 Quality Assurance Specialist

Responsible for receiving and receiving inspection, material handling and forklift driving, parts labeling and data entry into Quick Books. Initiated corrective action requests complete with 5 whys, brain storming, and fish bone analysis. Issued non-conforming material reports, return authorizations, and engineering change requests. Also aided in ISO 9000- 2008 recertification readiness.

Noah’s Ark Preschool, Brunswick, GA 2008 - 2012

Wesley Preschool, Saint Simons Island, GA 2000 - 2008 Connie’s Loving Care Home Childcare, Douglas, GA 1999 - 2000 Teacher/Child Care Provider

Years spent in child care, a short vacation from manufacturing, allowed me to focus energies on my home life during the child rearing years.

Tecumseh Products, Douglas, GA 1998 - 1999

Quality Engineer

Directly supervised and trained Quality Technicians in a small engine manufacturing environment. Monitored adherence to quality standards and specifications. Initiated corrective action for non-compliant production as well as outside vendors. Investigated methods and implemented improvements. Initiated new quality standards that were ISO 9000 compliant readying the facility for certification. Reviewed & revised as needed the safety standards of the Quality Department and instructed the personnel. Connie Palmer

411A Bruce Street, Senatobia, Ms, 38668, (912) ***-**** Employment cont.

Outboard Marine Corp., Calhoun, GA 1996 - 1998

Production Supervisor

Directly responsible for 45 - 70 production personnel with adherence to quality specifications, safety standards, team building, and motivational strategies. Lead and managed complex activities while directly held responsible for work force, non-compliant material, and hourly production. Devised reward incentives for safe practices and obtained production goals. Practiced and initiated Failure Mode Effects Analysis disciplines. Investigated the production line for time management and implemented demand flow technologies and concepts of Lean Manufacturing. Became a certified trainer in Zenger-Miller Leadership Qualities and taught the personnel team building, time management and quality goal importance. Updated and maintained the hazardous material documents for the department. Toro / Lawn-Boy, Oxford, MS 1990 - 1996

Quality Specialist / Supervisor

Supervised and trained 10 - 20 Quality Technicians in a small engine environment of the walk behind lawn mower division. Supervised a climate controlled lab with a wide variety of inspection gages and equipment. Developed and maintained gage inspection program having gages sent for calibration at key intervals through the year. Developed relations with vendors and initiated Failure Mode Effects Analysis when supplied parts were not compliant. Created detail-oriented training procedures for the Quality Technicians. Trained personnel in all aspects of Quality Inspection. Trained personnel in team building strategies. Technical Skills

In-depth understanding of Geometric Dimensioning and Toleranceing (GD&T), SAP, JD Edwards, LiveLink, Winchill, Laserfiche, MS Office: Excel, Power Point, Access, Outlook, Publisher, Word, OneNote, Microsoft Works, Quick Books, Adobe Photoshop Elements 7.0, Web page software, various types of networks, internet, email, browsers & search engines.


Auburn High School, Rockford, IL. 1982 Diploma

Rock Valley College, Rockford, IL. 1988 - 1989,

Metrology, Industrial Drawings, Technical Math, SPC Basic & Advanced, CMM Concepts & Programing, Quality CircleTraining

Lawn-Boy Inc., Oxford, MS. 19901 - 1996,

ISO 9000 & 9001, Crosby Total Quality Management, Management & Supervision Skills Training, Failure Mode Effects Analysis

Outboard Marine Corp., Calhoun, GA 1996 - 1998

Failure Mode Effects Analysis, People Driven Quality, Plan-Do-Study-Act, Zenger-Miller Leadership Qualities, Certified Trainer Training, Lean Manufacturing Concepts / Demand Flow Technologies, OSHA Standards, Certified Forklift Operator

ASQ Certified Quality Technician Exam Sept. 2016

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