Customer Service Administrative Assistant

Location:

Palmdale, CA

Posted:

January 24, 2018

Contact this candidate

Resume:

TRACY M. ADAMS

***** ********** ******

Palmdale CA 93552

Phone: 661-***-**** Email: **********@*****.***

Dynamic professional with over 9 years of successful front office experience. Excellent interpersonal, verbal, and written communication skills.

PROFESSIONAL EXPERIENCE

2015-2016 File Clerk

Tax Service Specialists

Palmdale, CA

Responsibilities: Proofreading, correcting, and completing personal tax files, booking appointments for 5 tax consultants, filing completed tax files.

2008-2013 Trip Advisor

Customer Contact Center

Starwood Hotels & Resorts, Lancaster, CA

Responsibilities: Recommending hotels for guests and booking hotel rooms. Opening corporate customer service files on behalf of guests. Responsible for reconciling complaints or concerns.

2006-2008 Administrative Assistant

Business Division

Glendale Community College, Glendale, CA

Responsibilities: Attending and taking minutes for Business Division meetings three times a week. Assisting in creating instructors’ class schedules. Ordering and confirming textbook orders with publishing companies and campus bookstore. Assisting instructors and students as needed. Supervising multiple student workers.

2005-2006 PBX Operator

Glendale Community College, Glendale, CA

Responsibilities: Operating a multiple-private branch exchange digital switchboard, operating an automated attendant/voice mail system, directing callers to appropriate offices and/or services and giving clear verbal directions to all system users.

2003-2006 Program Assistant

Office of Communication, Marketing, and Foundation

Glendale Community College, Glendale, CA

Responsibilities: Preparing, recording and filing bank deposits for donations made to Glendale College Foundation. Proofreading, preparing agendas and minutes for business meetings, organizing bulk mailings using mail merge, receiving and tracking reservations for business luncheons and all other functions, attending Foundation board meetings, arranging college tours for community members and businesses, creating form letters, original letters, invitations, flyers and thank you letters for donations on behalf of the President of the college.

1999-2003 Program Assistant, AmeriCorps Program Coordinator

Tutors Today, Teachers Tomorrow AmeriCorps Program

Glendale Community College, Glendale, CA

Responsibilities: Front desk secretarial duties, frequent telephone and written contact with school sites and community members, maintaining tutors’ member files, paperwork, tracking member hours, and 100% responsible for preparing member payroll, initiating contractual

agreements between Glendale Community College and various elementary schools within the Glendale Unified School District.

1995-1999 Sign Language Interpreter

Disabled Student Services Office

Antelope Valley College, Lancaster, CA

Responsibilities: Translating spoken classroom lectures into American Sign Language for deaf students as well as reading and/or note taking for any disabled student. Working in the Disabled Student Services office several times a week answering phones, assisting students with registration, filing, typing, and assisting visitors to the office.

EDUCATION

1986 High School Diploma – 4.0 GPA

Herbert Hoover High School, Glendale, CA

1986 Completed 13 Units of Business/Accounting curriculum – 4.0 GPA

Glendale Community College, Glendale, CA

1990 Completed 31 Units of ASL and Early Childhood Education – 4.0 GPA

Antelope Valley College, Lancaster, CA

1999 Completed course in Microsoft Word

Antelope Valley College, Lancaster, CA

REFERENCES

Andra Verstraete, Director

Job Placement Center, Glendale Community College