Project Manager Service
Resume:
Holly Ridge N.C. *****
*****************@*****.***
Henry N. Burwell
EXPERIENCE
January 29, 2008-Present. UNITED PARCEL SERVICE WILMINGTON N.C.
JACKSONVILLE N.C.
Job Summary
As the Preload Manager I was responsible for managing the day to day operations of UPS Service Center, analyze operational data to understand productivity, service, and quality targets. Collaborates with the service center management team to develop action plans and improve service level results, managed supervisors within the department. Managed up to 70 direct reports. reviews the projected performance plan to verify the correct number of drivers and routes are allocated, worked with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions, communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
Other Duties
Receives employee customer messages to respond to shipment inquires
Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans.
Change Management: Demonstrates a general understanding of the need for change; Understands where gaps exist between current and desired states; determines behaviors that align with or detract from change objectives.
Ground Transportation Knowledge: Demonstrates a detailed understanding of processes, procedures and methods for ground transportation operations, including outside carriers and outsourced networks; demonstrates a broad knowledge of tools, equipment and technology used in ground transportation operations; identifies root causes of recurring issues within ground transportation.
Health and Safety Knowledge: Demonstrates a working knowledge of injury and crash prevention techniques; demonstrates a working knowledge of job methods; identifies root causes of injuries/auto crashes and recommends appropriate prevention activities; identifies and corrects unsafe work practices and conditions.
Hub Operations Knowledge: Demonstrates a detailed understanding of processes, procedures and methods for hub operations; demonstrates a broad knowledge of tools, equipment and technology used in hub operations; identifies root causes of recurring issues within hub operations; describes the general structure of hub operations.
Incident Investigation: Applies established procedures for responding to incidents; determines and documents information pertinent to incidents; communicates resolutions or results to stakeholders.
Labor Relations Knowledge: Demonstrates an understanding of labor contract provisions; identifies typical root causes of employee issues; resolves routine labor issues; recommends changes that enhance labor relations.
Legal, Regulatory, and Compliance Knowledge: Applies knowledge of agencies' functions and regulations to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance.
Solicits and Gathers Information: Demonstrates a general knowledge of techniques for soliciting and gathering information.
Technology Knowledge: Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment.
1996-Present. BBB&D ENTERPRISES RICHLANDS N.C.
Various contracted jobs for Marine Corps Base Camp Lejeune Base Maintenance, Independent School System, Family Housing, and New River Air Station
Foundation work from following companies: Blue Water Builders, Blue Marlin Homes, Brunson Housing, Oakwood Homes, and Paradise Homes
Communicate frequently and proactively with all customers and fellow employees.
Examine and inspect work progress, equipment, and construction sites to verify safety and to ensure specifications are being met.
Act as the first point of contact for subcontractors, delegate project responsibilities to subcontractor as required to better manage his time, job profitability, and the project overall.
Capture written or photo documentation of all relevant phases and aspects of the job - either by self or using sub/foreman - for the company's use in pricing changes.
Remain familiar with and have copies of project plans and specifications. Complete frequent project inspections, coordinate completion of punch list with subcontractor. Jobs are always completed per manufacturer's specifications. Maintain a clean and professional looking job-site.
Maintain the highest standard of safety controls over projects and always report infractions to Project Manager.
Purchase and schedule all labor and materials after initial project buyout by Project Manager, organizing delivery of additional materials, roof access equipment, dumpsters, and labor as needed if within the project budget.
Attend job site meetings as required, or delegate to sub/foreman if possible.
Complete daily reports, perform other duties as assigned.
1993-1996 MARAPESE MASONRY JACKSONVILLE N.C.
Labor Foreman
Supervise up to 15 laborers on construction site
Brickmason
Operated front end loader (skytrack, lull, and case)
1989-1993 PHIFER & GOODWIN CONSTRUCTION. WINGATE N.C.
Brickmason
COMPUTER SKIlls Microsoft Office (Word, Excel, PowerPoint), Internet Explorer
EDUCATION
August 2007- June 2010. North Carolina School Of Theology CAROLINA BEACH N.C
Batchelor of Arts Degree in Theoloy
1993 HUD & RURAL DEVELOPMENT INSPECTOR CERTIFICATION. N.C.
1988-1990 Coastal Carolina Community College. JACKSONVILLE N. C.
Courses in Accounting and electronics
1986-1988 Richlands High School RICHLANDS N.C.
Graduated 12th out of 261 students GPA
INTEREST Bowling, Basketball, Preaching, and Reading the Bible
REFERENCES Available upon request
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