PMO Manager - Senior Program/Project Manager
Resume:
Michael S. Cavanagh
978-***-**** (Mobile)
******@*****.***
LinkedIn Profile
Professional Experience:
Summary: A Senior Global PMO Project/Program/Product/Customer Service Manager with experience managing International Teams and Programs. Cloud Migrations and Converged Infrastructure Project Management experience. ITIL v3 certified, Six Sigma Green Belt certified (SSGB), SCRUM/Agile trained, PMP/PMI candidate. Professional/Managed Services experience. Customer Service Help Desk/Call Center and Field Technical Support experience. New Product Introduction (NPI) with InfoSec SOX, HIPPA Security, ITGC Audits and Compliance. IT, PMO Management with a decade of experience with EMC/DELL.
Professional Skills:
Cloud Migrations SaaS and Managed Services
Infrastructure-as-a-Service (IaaS)
Cloud Azure, Amazon AWS, Google Services
New Product Introduction (NPI)
Program/Project/Product Management
Program Management Office (PMO)
International Matrix Resource Management
Management Team Preparations/Presentations
IT Service Management (ITSM)
Professional/Managed Services
Customer Service and Field Support
Application/Infrastructure Deployment
Data Center Consolidation and Virtualization
Business Case Development
DLP Data Loss Prevention
Security/InfoSec Sarbanes-Oxley (SOX)
HIPAA, PHI, SOX, PCI Analysis
Service Level Agreement (SLA) obtainment
Procedural/Operations Documentation
Microsoft Office 365 / Project/ Visio
SalesForce / JIRA / ServiceNow / AutoTask
Software Development Life Cycle (SDLC)
Agile SCRUM trained
Six Sigma Green Belt Certified (SSGB)
DMAIC Kanban Kaizen experience
PMI/PMP
ITIL ITSM Certified
HP Accredited Integration Specialist (AIS)
Experience:
2017 - present Visitant Health BCBS (Blue Cross Blue Shield of MI)
Senior IT Project Manager/Engineering - Cloud Infrastructure PMO
Project, Resource and Schedule Management
Implement DLP Disaster Recovery process and procedures (Zerto/Hosting.com)
Implement DLP Data Recovery Backup solution (NetWorker, Data Domain, Barracuda)
PMO Project Management Office process and procedures
Compliance HIPAA, PHI, SOC, SOX
2016 – 2017 Kronos (Cloud Computing - SaaS)
Senior Program Manager/Engineering - Cloud Infrastructure PMO
Cloud PMO process and procedures
Implement new Cloud services/environments
Project, Resource and Schedule Management
Client and Vendor negotiations and management
Managed direct reports and contractors
2015 – 2016 ComputerSupport.com (Cloud Computing – Managed Services/Help Desk)
Senior Project Manager/Project Management Office (PMO) - Cloud Computing / Converged Infrastructure
Cloud Managed Services on boarding Office 365, SharePoint and Skype migrations
Implement Technology refreshes and new Cloud environments
Project, Resource and Schedule Management
Project Management Office (PMO) creation
Client and Vendor negotiations and management
Sales forecasting and opportunity realization
2014 – 2015 Griffin Enterprises (Technical Adviser and Organizer to non-profit Regional Charities)
Consultant Program/Project Manager
Analyze gaps, process and procedural recommendations and documentation
Implement Technology for non-technical groups
Develop, organize and promote fundraising events for non-profit organizations
Coordination of on-site Volunteer Staff during events
Develop and distribute a Monthly Newsletter
2002 – 2014 EMC Corporation - VCE – (VMware, Cisco and EMC Venture) (Vblock)
Principle Senior Support Product Manager – Cloud Computing / Converged Infrastructure
New Product Introduction (NPI) Management and Support
Product Support Lifecycle for all new products jointly developed by VMware, Cisco and EMC
Support Liaison to various departments (Product Mgt., Mfg., Mkt., Sales, Training, CS etc…)
Greenplum/Pivotal Division (Big Data)
Principle Senior Global Program Manager – Engineering
Drove cross-functional business readiness by leading the Program Management Team (PMT)
Communicated program status to Senior Management Business Management Teams (BMT)
Responsible for leading the development and execution of product deployment plans
Hosting Site build and Vendor/Inventory Management
Managed a 1000 Node Hadoop/Red Hat (RHEL) environment build out
Enterprise Storage Division (ESD)
Principal Senior Program Manager – Beta Program/Infrastructure Services/Lab Operations
Beta Program creation, partner selection, management and equipment deployment
Managed Lab builds, projects and scheduling
Responsible for the Independent Software Vender (ISV) Program and relationships
Information Technology (IT) / PMO
Principal Senior IT Program Manager – Project Management Office (PMO)
Directed a team of Project Managers to work on Infrastructure and application projects
Business Case development and presentation
Matrix Resource Management (~50 indirect International Reports)
Retrofit Legacy environments being Virtualized to meet SOX Security requirements
Technology Solutions Group (TSG) / Professional Services
Senior Program Manager – Professional Services
Customer facing billable resource (90% utilization) for Fortune 100 Client
Mentored Project Managers to provide a consistent delivery of Services
Contract negotiations and Service Level Agreement (SLA) obtainment
2000 - 2002 Storage Networks – Managed Services / Professional Services
Senior Engagement Manager – Managed Services/Professional Services
Hosted / Managed Service Solutions (SAAS, EPAS, NAAS, BAAS)
Develop and deliver training and materials on Service Offerings to Asia PAC Partners (APJ)
Previous Unisys Networking Systems/Alpine Computer Systems/Computer Task Group
PMO Director /Professional Services/Senior Project Manager/Help Desk/Field Support
PMO creation, Mentoring, process and control Management
24x7x365 Call Center/Help Desk Field Service Management (~40 Direct Reports)
Certifications:
Project Management Institute Certification (PMI/ PMP) Candidate
Lean Six Sigma Green Belt Certified (SSGB)
ITIL Certified
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