Michael S. Cavanagh

978-***-**** (Mobile)

ac36cd@r.postjobfree.com

LinkedIn Profile

Professional Experience:

Summary: A Senior Global PMO Project/Program/Product/Customer Service Manager with experience managing International Teams and Programs. Cloud Migrations and Converged Infrastructure Project Management experience. ITIL v3 certified, Six Sigma Green Belt certified (SSGB), SCRUM/Agile trained, PMP/PMI candidate. Professional/Managed Services experience. Customer Service Help Desk/Call Center and Field Technical Support experience. New Product Introduction (NPI) with InfoSec SOX, HIPPA Security, ITGC Audits and Compliance. IT, PMO Management with a decade of experience with EMC/DELL.

Professional Skills:

Cloud Migrations SaaS and Managed Services

Infrastructure-as-a-Service (IaaS)

Cloud Azure, Amazon AWS, Google Services

New Product Introduction (NPI)

Program/Project/Product Management

Program Management Office (PMO)

International Matrix Resource Management

Management Team Preparations/Presentations

IT Service Management (ITSM)

Professional/Managed Services

Customer Service and Field Support

Application/Infrastructure Deployment

Data Center Consolidation and Virtualization

Business Case Development

DLP Data Loss Prevention

Security/InfoSec Sarbanes-Oxley (SOX)

HIPAA, PHI, SOX, PCI Analysis

Service Level Agreement (SLA) obtainment

Procedural/Operations Documentation

Microsoft Office 365 / Project/ Visio

SalesForce / JIRA / ServiceNow / AutoTask

Software Development Life Cycle (SDLC)

Agile SCRUM trained

Six Sigma Green Belt Certified (SSGB)

DMAIC Kanban Kaizen experience

PMI/PMP

ITIL ITSM Certified

HP Accredited Integration Specialist (AIS)

Experience:

2017 - present Visitant Health BCBS (Blue Cross Blue Shield of MI)

Senior IT Project Manager/Engineering - Cloud Infrastructure PMO

Project, Resource and Schedule Management

Implement DLP Disaster Recovery process and procedures (Zerto/Hosting.com)

Implement DLP Data Recovery Backup solution (NetWorker, Data Domain, Barracuda)

PMO Project Management Office process and procedures

Compliance HIPAA, PHI, SOC, SOX

2016 – 2017 Kronos (Cloud Computing - SaaS)

Senior Program Manager/Engineering - Cloud Infrastructure PMO

Cloud PMO process and procedures

Implement new Cloud services/environments

Project, Resource and Schedule Management

Client and Vendor negotiations and management

Managed direct reports and contractors

2015 – 2016 ComputerSupport.com (Cloud Computing – Managed Services/Help Desk)

Senior Project Manager/Project Management Office (PMO) - Cloud Computing / Converged Infrastructure

Cloud Managed Services on boarding Office 365, SharePoint and Skype migrations

Implement Technology refreshes and new Cloud environments

Project, Resource and Schedule Management

Project Management Office (PMO) creation

Client and Vendor negotiations and management

Sales forecasting and opportunity realization

2014 – 2015 Griffin Enterprises (Technical Adviser and Organizer to non-profit Regional Charities)

Consultant Program/Project Manager

Analyze gaps, process and procedural recommendations and documentation

Implement Technology for non-technical groups

Develop, organize and promote fundraising events for non-profit organizations

Coordination of on-site Volunteer Staff during events

Develop and distribute a Monthly Newsletter

2002 – 2014 EMC Corporation - VCE – (VMware, Cisco and EMC Venture) (Vblock)

Principle Senior Support Product Manager – Cloud Computing / Converged Infrastructure

New Product Introduction (NPI) Management and Support

Product Support Lifecycle for all new products jointly developed by VMware, Cisco and EMC

Support Liaison to various departments (Product Mgt., Mfg., Mkt., Sales, Training, CS etc…)

Greenplum/Pivotal Division (Big Data)

Principle Senior Global Program Manager – Engineering

Drove cross-functional business readiness by leading the Program Management Team (PMT)

Communicated program status to Senior Management Business Management Teams (BMT)

Responsible for leading the development and execution of product deployment plans

Hosting Site build and Vendor/Inventory Management

Managed a 1000 Node Hadoop/Red Hat (RHEL) environment build out

Enterprise Storage Division (ESD)

Principal Senior Program Manager – Beta Program/Infrastructure Services/Lab Operations

Beta Program creation, partner selection, management and equipment deployment

Managed Lab builds, projects and scheduling

Responsible for the Independent Software Vender (ISV) Program and relationships

Information Technology (IT) / PMO

Principal Senior IT Program Manager – Project Management Office (PMO)

Directed a team of Project Managers to work on Infrastructure and application projects

Business Case development and presentation

Matrix Resource Management (~50 indirect International Reports)

Retrofit Legacy environments being Virtualized to meet SOX Security requirements

Technology Solutions Group (TSG) / Professional Services

Senior Program Manager – Professional Services

Customer facing billable resource (90% utilization) for Fortune 100 Client

Mentored Project Managers to provide a consistent delivery of Services

Contract negotiations and Service Level Agreement (SLA) obtainment

2000 - 2002 Storage Networks – Managed Services / Professional Services

Senior Engagement Manager – Managed Services/Professional Services

Hosted / Managed Service Solutions (SAAS, EPAS, NAAS, BAAS)

Develop and deliver training and materials on Service Offerings to Asia PAC Partners (APJ)

Previous Unisys Networking Systems/Alpine Computer Systems/Computer Task Group

PMO Director /Professional Services/Senior Project Manager/Help Desk/Field Support

PMO creation, Mentoring, process and control Management

24x7x365 Call Center/Help Desk Field Service Management (~40 Direct Reports)

Certifications:

Project Management Institute Certification (PMI/ PMP) Candidate

Lean Six Sigma Green Belt Certified (SSGB)

ITIL Certified

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