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Active Directory Customer Service

Knoxville, Tennessee, United States
January 24, 2018

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Mark D. Thomas

*** ******* ***** *** ****: 865-***-****

Knoxville, TN 37923 Email:

System Administrator / LAN Technician / Technical Support

Advanced training and experience with the setup and maintenance of multiple platforms, network and stand alone situations, installing, testing, troubleshooting, maintenance of all hardware and software pertaining to each platform, network administrator and webmaster.

IT Certifications, Licenses and Training

Highlights of additional technical and computer training:

MS Windows (All Versions)

Mac OS (All Versions)

Server 2008 Security

MS Server 2008 Admin

SQL 2008


MS Office (All Versions)

Multi Manuf Hardware



A+ Certification

Nationally recognized CompTIA Certification in software and hardware installation, configuration, troubleshooting, service, maintenance, networking, assembly and disassembly of desktop and laptop computers

1993 – 1996

Pellissippi State Tech

Knoxville, TN

Associate Degree in Computer Science

Professional Experience

April 2012 – November 2017 In10sity/ MinistryBrands Lenoir City, TN

Senior System Administrator

Setup and maintain all Microsoft servers, 2003-2012. These duties include and are not limited to Web Servers using IIS 7 for .NET and ASP, SQL Database Servers, performing queries, setting up new databases, backup and restores, SMTP using IIS 6, Domain Controller, Active Directory, FTP, Quickbooks, WSUS, DNS, Building VMWare Servers and hosting VM’s of different operating systems. Utilizing Idera and Rsync as backup solutions. Supporting legacy services such as NT and Coldfusion. Primary duties involved in maintaining and creating roles and services that each of these types of servers provide. Email support using outsourced solutions. Provide all desktop and printer support, multiple platforms, multiple versions of operating systems. Primary VOIP support using the latest Allworx systems. Primary multi level support for all incoming MS server related issues. Extremely rapid paced multi tasked environment.

June 2006 – December 2011 ScrippsNetworks Interactive Knoxville, TN

System Administrator II

Provide multi level support for all incoming MS server related issues. Duties include but are not limited to FTP issues, Cold Fusion / ASP support. All Hardware and Software support for ITOPS dept. VMWare Support. Provide application / hardware / software and network support for external departments and internal customers. Heavy use of IIS and Active Directory. Server 2008, 2003, 2000 support. Support specialized third party software, used for Nielsen Ratings. Direct support of internal employees and external customers. Print server setup and maintenance. Setup of new servers and VMWare images. Direct contact for hardware vendors and warranty service. Assist with Sharepoint troubleshooting. First point of contact for backup restores. Heavy use of interdepartmental communications and customer service skills. Publish and upkeep of internal training documents. Remote office support, installation and configuration of new hardware. Light travel. Yearly training at Global Knowledge facility.

June 2001 – June 2006

IdleAire Technologies

Knoxville, TN

Senior Lan Technician / IT Support / Shift Supervisor

Setup and maintenance of all corporate, site and maintenance desktop computers. Setup and maintenance of entire wireless network, nationwide. Desktop end user support. Mostly Windows based environments (XP, NT, 2000). Setup and maintenance of Blackberry service. Troubleshooting network and other various issues. Setup and maintenance of Active Directory accounts. General system administration regarding all above named services and systems. Travel to sites installing and maintain equipment. Third Shift Supervisor Customer Care before transfer into IT dept. Constant monitoring of all systems nationwide. Troubleshooting and resolving to completion issues with IdleAire services on site with Site Reps and Customers.

References and Additional History Available Upon Request

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