Project Manager

Lori M. Ittner

**** **** ******* ***** • Flowery Branch, GA 30542

PHONE 770-***-****

****.******@*****.***

SUMMARY OF QUALIFICATIONS

Extensive experience in the wireless telecommunications industry with a focus on project management, specifically the Waterfall Methodology. Proficiency in solution development, cross functional team management, and software implementation.

PROFESSIONAL EXPERIENCE

5/2011 – 12/2017 EXPERIS via ACCENTURE FOR AT&T MOBILITY

Project Manager, Retail Point of Sale – Mobility & Home Solutions

Responsible for Project Management of initiatives within the Retail Point-of-Sale applications. Strong knowledge of and Certification in AT&T's IT Project Management Methodology. Projects included working with Sales Operations, Business Clients and numerous internal and external departments on nationwide rollouts in excess of $20M.

Specific Duties:

Lead development team and monitor or track project milestones and deliverables. Closely involved in UAT and code review in development lifecycle.

Manage IT development team and suggest training and guidance for department activities, and provide feedback as necessary. Communicate and negotiate with outsourced IT team(s). Prepare project plan, monitor project progress, make sure project stays in allowed budget and given timeline, and sign off acceptance once project tested.

1/2010 – 3/2011 HEWLETT PACKARD ENTERPRISE SERVICES

Technical Delivery Team Manager

Responsible for ongoing technical operations for complex subsystem within the Medicaid Management Information System for the State of Georgia. Working with the Department of Community Health, this position requires ongoing interaction, collaboration and development with numerous third party entities such as the enrollment broker, Care Management Organizations (CMO), and auditing companies. Delivery of approved application modifications and upgrades to meet customer needs and federally mandated requirements.

4/09 – 10/09 ASAP SOLUTIONS, LLC

Sr. Project Manager, AT&T Mobility

Responsible for project management of defects and enhancements to AT&T’s internal application (PRISM) which drives the common software development methodology in use across all of IT. This included management and deployment of releases over a rolling fifteen-day schedule. Day-to-day tasks required strict adherence to defect ticket management, schedules, statuses and ongoing communications throughout the development lifecycle.

2/00 – 4/09 VERIZON WIRELESS (formerly ALLTEL COMMUNICATIONS)

Project Manager

Liaison for the development and implementation of new and enhanced software applications within the wireless telecommunications industry. Worked closely with software developers, cross functional teams including product/project management, and our various clients. Implemented technologies included Web Content Management, Websphere Portal, Checkfree, and other in-house web-based applications that streamline processes with the customer, agents, resellers, and the Company.

3/99 – 2/00 INACOM CORPORATION

Manager, Field Sales Development Programs

Responsible for developing and delivering weekly sales training to over 650 direct sales people. Required high level involvement across all lines of business to ensure tactical delivery with measurable results. Required direct involvement with leading technologies including Microsoft, IBM, and Cisco.

1997 – 3/99 INACOM CORPORATION (FORMERLY VANSTAR)

Manager, Business Solutions

Oversee and provide direction for the day-to-day activities of subject matter experts (SMEs) within the proposal department. Developed and implemented plans to ensure the Corporation’s business strategies were incorporated into proposal responses. Participated in management plans for process improvements, employee development and ongoing recruitment efforts.

COMPUTER SKILLS

Microsoft Suite, Sharepoint

CERTIFICATION

Georgia Work Ready Gold Level, Certification Number PJXJVG4HBG4

EDUCATION

OHIO UNIVERSITY ATHENS, OHIO

Bachelor of Science, Communications

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