Customer Service Pharmacy Technician
Resume:
Kenneth Artis
**** ******** ******* ****** *** **3
Raleigh, NC 27612
Cell: 919-***-****
Email: *********@*****.***
Professional Experience
Magnus Health
Raleigh, North Carolina (October 2015 – September 2017)
Client Account Advocate
● Implemented, managed and advanced client accounts from contract signed date through the first
reenrollment process through Salesforce.
● Served as single point of contact and communication for clients assigned to me in the territory that I
managed.
● Conducted web based training for new and existing clients to ensure clients were using software to
It’s maximum efficiency
● Answered incoming calls from the phone queue for clients needing technical assistance with the
software
● Created trouble tickets on clients behalf in Salesforce for issues regarding software bugs
● Escalated unresolved issues on the client’s behalf and followed up with client once the issue was
resolved to ensure the software was working as it should and the client was satisfied with the services
provided
Biologics
Cary, North Carolina (August 2014 – October 2015)
Patient Care Coordinator-Pharmacy Technician
● Create referrals from a scanned image software to company internal system
● Conduct initial check of prescription and type instructions into CPR+ (Certified Pharmacy Technician)
● Daily morning follow up with clinicians regarding patient refills, insurance issues and patient concerns
● Fills prescriptions according to standard operating procedure
● Assist with monthly drug inventory
● Perform other duties as assigned
Medfusion
Cary, North Carolina (January 2014 – June 2014)
Customer Care Associate (long term contract)
● Responsible for answering incoming customer calls via the support line
● Provided phone support for customers and patients that had issues with the practice or
patient portal; performed password reset and user id's for patients that had forgotten their password
for the Patient Portal
● Assisted patients with setting up portal accounts for the medical practice
● Assisted colleagues/coworkers with creating user accounts and setting best practice user privilege
● Responsible for edits/changes to the webpage such as verbiage, pictures, physician info on site
● Worked with the finance department regarding client service contracts
TrialCard
Cary, North Carolina (July 2013 – January 2014)
Customer Care Associate (long term contract)
● Made outbound calls to patients regarding EOB and re-enrollment into the RemiStart Program
● Answered inbound calls from patients that were enrolled in the program and assists with inquiries
● Provided customer service related to TrialCard programs to pharmacists, physicians, consumers, and
sales representatives
Coram Home Infusion Therapy
Morrisville, North Carolina (November 2010 – May 2013)
Patient Care Associate
● Assisted patients with maintaining appropriate inventory levels of all needed medical supplies
● Scheduled delivery and pick-up of drugs, the equipment and supplies; coordinated return process
● Participated in weekly meetings with patient care team to meet patient’s needs in an efficient manner.
● Assisted Pharmacists and Nurses with patients who needed product training for home use
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Siemens Medical Solutions
Cary, North Carolina (March 2004 – October 2010)
Senior Customer Care Coordinator
● provided excellent customer service and customer satisfaction
● Responsible for placing service calls for down hospital equipment
● Responsible for dispatching, escalating and getting an ETA for service
● Scheduled preventative maintenance, modifications and installation of medical equipment
Computer Skills: Ms Word, Ms Excel, Windows 8, MS Outlook, SAP, Netcap, Netpro, Salesforce
Education: 1994 – 1996 Wayne Community College, Goldsboro, NC
Associates Degree: Computer Science (1 semester remaining)
Personal References:
Deidra Lowery: 919-***-**** (Former Co-worker)
Paul Williams: 919-***-**** (Personal Friend)
Bryan Holloway: 919-***-**** (Former Co-worker)
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