Raja Mehmood

****- * – Vicora Linkway, Toronto, M3C 1A6

Mobile: 416-***-**** Email: ac3616@r.postjobfree.com

Insightful, self-motivated and result driven IT professional with outstanding success directing a broad range of corporate IT initiatives while participating in planning, analyzing and implementing solutions in support of business objectives. Hands-on experience leading all stages of Windows client and server Operating Systems implementation including designing, testing, implementing and support. Exceptional competencies in Active Directory, Group policies, Backup/Restore, Virtualization, Networking, McAfee ePO. Ability to work in a high-pressure environment with outstanding customer facing skills and very passionate about technology and helping people.

Highlights of Skills

Install, Configure, Migrate, Administer Active Directory for Server 2003/2008/2012 Platforms,

Extensive experience on Windows 7 deployment using MDT, Windows administration skills.

Good understanding of Antimalware, Ransomware, Security patches, Latest threats

In depth knowledge of configuring and managing Backup Exec Backup/Recovery on LT04 tapes using MSL 2024 HP tape library.

Provided technical support to the end users with Friendly Demeanor for (Hardware, Hardware Upgrades, Help Desk Reporting Systems, Identify Process Improvements, Identify Solutions, Installing Systems with Interpersonal, Interacting Calmly with Agitated Customers, Listening, Maintain Composure Managing Customer Expectations, Meeting Deadlines and Mentoring Junior Staff and Maintain certain minimum KPI’s

Microsoft SQL Server installation, configuration, Database configuration, users’ creation, assigning data base rights/permissions

RAID, Dell/IBM X Series Server hardware, TCP/IP, DNS, DHCP, VPN, SAN, NAS, iSCSI

Technical Support and Deployment/ configuration of Client operating system Windows XP, Windows 7, 8, 8.1 and Windows and VPN Technical Support 24/7 or on Site/ remote.

Cisco Web Security Essentials/Cisco Prime Security Manager deployment and policies making

Working knowledge of ITIL

Working knowledge of VMware environment using web and desktop client.

Highly skilled in providing Customer/End-user help desk support with minimal or no guidance

Proactive approach in identifying and resolving technical issues with keen attention on details and excellent communicator between different level of audiences

Strong experience with Linux operating system administration. Involved with deployment, disk management and day to day support and wireless network setup and troubleshooting

Citrix and RSA VPN Tokens Cisco VPN client, support for Hardware and Software Tokens support (for iPhone, Android, Black Berry and windows phone), for around 10000+ users (Local and offshore), Remotely and on Site 24/7

Configured, managed, troubleshoot and technical support for the following hardware, software and Operating Systems MAC and windows Microsoft (Windows NT/2000/2003/2005/2008R2/2012R2 Windows 10, MS Office and Outlook.), LDAP and active directory. Knowledge with MS Excel and MS Visio

Successfully installed, troubleshoot, upgrade, repaired and maintained computer system for small and medium range organizations, Service Level Agreements (SLA)

Established and maintained Local Area Network and provided technical support to the users

RHEL 5, 6, 7 Administration, OS installations, configuration and troubleshooting

System build experience for Red Hat Linux, YUM, LVM, RAID, Cluster, Iptables, Security & patching, Load Balance, Cluster (RedHat/VCS), Scripting Perl/ Bash, Storage Administration OS level RAID/NAS/SAN4, Performance tuning along with system tool, Back up & recovery

VMware ESX, Microsoft Hyper-V and VMware vSphere, Microsoft Windows Server, experience with Virtualization Skills Office productivity & Information worker tools – Microsoft Office suite (Word, Excel, PowerPoint, Outlook, MS Access), Router/Firewall and Switch experience

Experience of Cyber Security issues, Scripting: Korn Shell, Bourne Shell and PowerShell

Database: SQL, Oracle 7, 8 & 8i.

Cloud Platform: Azure, AWS (VM, VPC, VPN, load balancing MFA settings, IAM users, Groups assign permissions)

Tools/Applications

Windows Server 2003-2012 Hyper-V Clustering

SQL Server 2000-2005 Exchange Server 2003-2010 MDaemon 11

VMWare vSphere 5.5/6.0 Trend Micro Antivirus McAfee ePO 4.5

Backup Exec 2010 GFI Languard Security Scanner Acronis True Image 11

Spotlight Active Directory VPN (Microsoft & Cisco)

Red Hat Linux, Unix Windows XP, 7, 10

RDP, Team viewer, VNC

Professional Experience

HCL - Rogers Communications

Technical Support/ Consultant

Oct 2016– April 2017

Rogers Communication is one of the biggest name in the telecommunication company country wide, I was responsible of maintaining the Infrastructure up to the mark and;

End user support, user account tracking PCs, printers, mobile devices and related equipment, performing PC maintenance, upgrades and configurations.

Managing Active Directory including Group policies, DHCP, DNS, TCP/IP

Install, configure and maintain new hardware/software as per company policy and existing systems

Support of VPNs, Vendor VPNs, Hardware and software for System like Desktops, Laptops, VMs, VDIs and network printer support and deployed vSphere ESXi

Manage RSA authentication server

Email configuration, troubleshooting on Microsoft outlook 2010

McAfee ePO Antivirus setup, configuration, troubleshooting and client configuration

Working knowledge of VMware vSphere administration which includes HA, Clustering, VMotion, Snapshot, template creation, VSAN

Maintenance of website by IIS.

Patching of system using WSUS Server

Backup/Restore by Backup Exec 2010 on tape using MSL 2024 HP library

Evaluating and isolating Server/Network anomalies and coming up with corrective plans

Interact with clients to resolve their problems in a timely and accurate manner

Deploy Windows 7 using MDT, SCCM

IBM-Canada

Application/ Technical Support/ Analyst

October 2015 – Oct 2016

I was responsible of Infrastructure activities of multiple clients. My responsibilities were but not limited to:

Maintain the client operating system in an office environment by tracking server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system network functions.

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements and Application Support.

File Server Clustering

Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.

Daily provides hands-on administration and maintenance of others associated network equipment. Installed and configures computer equipment software with required software policies and standards.

Supported Printers and Print management.

Performed hardware and software installation and provides high-level customer care, training, and technical support.

Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7, Server2008, MS Office, Outlook email setup and LAN/WAN connectivity issues.

Effectively utilizing Virtualized Environment of VMware on Desktop and Server systems

Zealously involve in Data Backup/Restore by Symantec Backup Exec

Managing Active Directory for local users and ad groups. Control DL.

Supervised and contributed in Active Directory migration from Windows 2003 to 2008 R2

Taking care of Storage and tweaking as needed

Patch updates and remediation by WSUS running over 2008 R2

Supervising and getting my hands dirty in installation/configuration of Servers and Network equipment like Router, Switches, Firewall, VPN, VLAN, NAT, Security patches/updates, RAID, third level support

Expertise in Server and Client operating system like Windows 2003 - 2012, Linux, Windows XP - 10

Configuration and troubleshooting of Linux Server

Windows 7 deployment using MDT

Administer, monitor and troubleshoot eTrust Admin 8.0 (client and server), SSO (Single Sign On), Envision and IAS Radius server.

Identity & Access Management at the Rogers Park Brampton Campus, IT Access Provisioning, Provisioning VPN SecurID for users’ ids, (creating, revoking, modifying, deactivating, providing or revoking admin access to the users, deactivating, extension and as well as to the Vendor VPN requests (black network) providing access control list.

Perform account locked investigations and troubleshooting different Servers like Windows, UNIX (Linux, HP & Aix).

VPN software tokens’ support mobile devices such as iPhone, iPads, BlackBerrys, Android, tables windows phones, windows laptop and desktop.

Experience using IT Service Management software (Remedy, Integrated Service Management (ISM) and

Service Now)

CCI - Rogers Communications

Technical Analyst/ Security Analyst

Sept 2009– Oct 2015

Rogers Communication is one of the biggest name in the telecommunication company country wide, I was responsible of maintaining the Infrastructure up to the mark and;

Managing Active Directory including Group policies, DHCP, DNS, TCP/IP

Install, configure and maintain new hardware/software as per company policy and existing systems

Support of print server for local office

Manage RSA authentication server, install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements and Application Support like Oracle WebLogic, Vision 21 and supported Mainframe Ramba.

Windows OS Deployment like Windows XP, Windows 7

Email configuration, troubleshooting on Microsoft outlook 2010

McAfee ePO Antivirus setup, configuration, troubleshooting and client configuration

Working knowledge of VMware vSphere administration which includes HA, Clustering, VMotion, Snapshot, template creation, VSAN

Maintenance of website by IIS, Patching of system using WSUS Server

Backup/Restore by Backup Exec 2010 on tape using MSL 2024 HP library

Evaluating and isolating Server/Network anomalies and coming up with corrective plans

Interact with clients to resolve their problems in a timely and accurate manner.

PROFESSIONAL CERTIFICATIONS

CompTIA A+, Computer Hardware (Certified), 2009

Novell Netware - System Administration

Microsoft Certified System Administrator (MCSA), 2009

Microsoft Certified System Engineer (MCSE), 2009

Microsoft Certified Technology Specialist (MCTS)

Pursuing CISSP, AWS and Azure Solution Architect

EDUCATION

Intermediate Commerce (Diploma/ Certificate)

(I.COM)

Bachelor Degree from Karachi University

(B.COM)

Below is one of the appreciation from many from our customer of renowned organisation:

“

Hello Sonny,

I wanted to thank you for linking me up with Raja Mehmood who assisted us with expedites on VPN tokens for the NHL team.

He was extremely helpful and patient. We had several last-minute requests before puck drop. No matter the time of day (it seems Raja never sleeps), he was gracious and handled these requests with speed and efficiency.

I have a small token of my appreciation and will arrange with you to pass it on to Raja.

Thanks.

Regards,

Isai Hyman, PMP

Project Manager”

Contact this candidate