Executive Assistant Customer Service

Amanda R. Westbrook

*** *. ***** **. #** • New York, NY • 10025

631-***-**** • ***********@*****.***

PROFESSIONAL EXPERIENCE

BRISTOL DEVELOPMENT CORPORATION, New York, NY 2012-present Executive Assistant

• Independent, polished, front office representative of real estate development firm’s CEO.

• Provide key support functions; manage complex personal and professional schedule, coordinate domestic and international travel, act as primary gatekeeper and project assistant.

• Draft, edit, and process all correspondence; documents, proposals, agendas, itineraries, and expense reports.

• Handle special projects independently, including extensive internet research and market intelligence.

BOWNE & CO, INC., Melville, NY 2006 - 2009

Client Services Administrator

• Principal point of contact for diverse accounts that included Fortune 500 companies at leading financial printing company.

• Provided reliable, responsive and seamless client service.

• Directed weekly and quarterly meetings with internal department supervisors to prioritize client deliverables, target potential issues and define improvement strategies.

• Ensured compliance with internal policies and procedures regarding the handling of confidential client information.

• Designed, administered and supervised new associate training programs to assimilate new employees into client services.

BISON COMMERCIAL LEASING, Melville, NY 2004 - 2006 Administrative Coordinator

• Principal point of contact for existing and prospective clients for small commercial leasing company.

• Handled all aspects of new applications and contract administration, conducted background research, verified references and responsible for sensitive and confidential reports.

• Prepared monthly and quarterly reports of operations and monitored organizational performance standards.

• Accelerated introduction of new technology and incorporated new database management strategies for increased efficiency and productivity.

TITLE SEARCH USA, Hauppauge, NY 2003 - 2004

Client Service Associate / Account Manager

• Managed high-revenue commercial accounts through problem-resolution analysis and extensive follow-up strategies to ensure client needs were consistently met.

• Evaluated, produced, and proofread high volume real estate property reports with precision and speed.

• Assessed existing account management processes and initiated new and revised operating procedures to promote accountability and risk management.

EDUCATION

Bachelor of Arts, English

State University of New York at New Paltz, New Paltz, NY 2003

VOLUNTEER EXPERIENCE

ESNA East Sixties Neighborhood Association, New York, New York 2013-2014

Stony Brook University Cancer Center, Stony Brook, New York 2010-2011

Response of Suffolk County, Stony Brook, New York 2010-2012

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