Technical Support Microsoft Office
Resume:
Leo Evans
Mira Loma, CA. **752
SUMMARY:
Extensive experience in many diverse areas of information technology, a proficient senior level computer specialist and technical support leader, an accurate and detail-oriented team player I enjoy working and solving issues with computers, computer programs, and networks.
EXPERIENCE:
Robert Half Technology/CSM Bakery/IT/Helpdesk - Colton CA; Cucamonga School District – Rancho Cucamonga, Ca; -3D Datacom – Phoenix Arizona; Redlands Unified School District – Redlands, CA; and Val Verde Unified School District – Perris CA. 02/2013 – Current: Senior Computer Technician – Maintain and provide network and technical support to student uses in the student domain. Responsible for 62 WIFI carts/35 Dell laptops each/Windows 7, smart balance software, train teachers and students to use software for testing, configure all laptops to WiFi connectivity and authenticate through RUSD domain to student domain via WAP/WIP. Troubleshoot, maintain, repair, install, and perform diagnostic/testing activities on various office and school computer equipment Cisco Catalyst 3500 XL Series Switches, Cisco WAP4410N, Cisco Wireless Intrusion Prevention System, Cisco 7300 Series routers, supporting a multitier, multi domain WIFI network, and Windows 7,8, and 10.
Fort Irwin United States Army/ARMP – Fort Irwin, CA 05/2008 – 02/2013
Information Technology Specialist – Maintain and provide technical expertise for Internet/WIFI network throughout the soldiers’ barracks. Maintain and provide technical support for all system hardware/software installation, configuration, troubleshooting, customer assistance, and or training, in response to customer requirements. Provide technical support for the ISOC, SOP, BCOP and IPOG system, XP and Vista laptops, and desktops throughout the soldier’s barracks. Maintain all switches and routers, and communication equipment throughout the entire network, communicate factual and procedural information clearly, orally and in writing…applies information security/information assurance policy, principles and practices. Run systems backups, file restoration and systems recovery. As member of the team responsible for planning and managing large scale server deployment, tracks and order departmental hardware/software.
Preventative Maintenance and Technical Support/PMATS - Fontana CA 08/2003 – 05/2008 Owner / Senior Consultant - Provide clients 24/7 help desk, and technical support via phone and on-site support. Maintained NT 4.0 and Server 2000/2003 servers with technical support, all desktop, printers, and end user issue, Microsoft office 98 / 2003 suite application support setup and install networks, all hardware, and software for several small business enterprises Perform analytical and technical projects of high complexity and priority provided all clients with professional and courtesy support…Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. Perform system backups and recovery and maintain data files and monitor system configuration to ensure overall system and data integrity.
Claremont University Consortium - Physical Plant - Claremont, CA 11/1998 – 08/2003 Network Analyst/Technical Support ~ Maintain and provide technical expertise for NT 4.0/Server 2000/2003/ SQL 6.5/7.0 - PC Client Server-LAN/WAN network. Administered, maintained, upgraded, and installed software/hardware for all network servers and desktops, provide technical, operational, training, and reconfiguration support to pc technician and department Heads. Diagnosed and repaired network issues. Interfaced with vendors to remedy system problems, purchased and obtained quotes for all incoming software, hardware and systems for company, maintained network security and report status for all projects, maintained Internet and Intranet web pages, responsible for functionality, and informational integrity system wide. Network tools: Spectrum, Concord, Tripwire, Cisco, Remedy, Lotus Notes, Microsoft Office suite XP, and Visio. Web tools: Macromedia Dream Weaver MX, I-grafX, Adobe Photo Shop, and HTML.
EDUCATION:
Manual Arts H.S. Los Angeles California ~ General ~ attended 1969 – 1973 - Graduated.
Institute of Computer Technology: Los Angeles, California – 370/Mainframe Computer Operations and Microcomputer Programming Applications RPG I/II programming, attended: 1980 – 1981 - Graduated.
Los Angeles City College: Los Angeles, California - Information Systems/MIS Technology, attended: 1983 – 1985 - Graduated.
New Horizon: Colton, California - MCSE Certification Courses / NT 4.0 / Sever 2000 / SQL 6.5 / A+ Certification, MCP Certification Courses Microsoft Office suite 95, 97, 2000, XP, 2003, attended: 1996/1997 – 1998/1999 – 2000/2001 – 2002/2003 ~ Received several certificates, and MCP Certification.
Chaffey College Rancho Cucamonga ~ Computer Science ~ Current Student ~ spring/summer/Fall 2013 semesters completed.
Over the years I have taken various courses relevant to the administrative and technical areas of information technology. I have furthered my education, as needed in conjunction with my job assignments.
● Through the years I’ve acquired hands on experience with all Microsoft operating systems from Windows 1 – Windows 10.
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