RUBEN PEREZ

*** ***** ***** ****, ***********, TN 37404 C: 706-***-**** ac35sh@r.postjobfree.com

PROFESSIONAL SUMMARY

Technically sophisticated information technology specialist with extensive experience in a variety of desktop

operating systems and hardware. Reliable employee with exceptional analytical, organizational and people

skills. Work well under pressure and deadlines. Willing to work weekends, all shifts and overtime. Seeking a

Desktop Support Technician position that reflects my experience, skills, and personal attributes.

EXPERTISE:

Technical Troubleshooting on IOS and Android Software Installs

devices. System Upgrades & Optimization

Virus Detection, Removal & Prevention Mobile management software

Security, Backup & Recovery Solutions

Phone & Online Support

WORK HISTORY

Desktop Support Technician, 08/2012 to 11/28/2017

ERMC – Chattanooga, TN

Diagnosed and resolved a number of hardware, software and connectivity issues.

Managed time clocks and provided technical support for the hardware and software.

Installed software and repaired hardware.

Managed help desk ticket flow on a daily basis.

Remained up-to-date on the latest technologies and solutions applicable to ERMC.

Imaged desktops using Ghost and Acronis 10 to 50 at a time.

Mobile management, MDM working with IOS devices, Android, surfaces and Dell.

Worked with local printers and network printers, installs and printer issues.

Repaired hardware and software on desktop and laptops.

Cleaned infected servers or local systems when infected by malware.

Worked with Shoretel IP phone’s\ VOIP server.

Worked and set up exchange 13 and outlook for user mail.

Handled network down issues on remote sites, helped troubleshoot router\modem issues.

Attended monthly staff meetings.

Demonstrated professionalism and courtesy at all times.

Received Perfect Attitude Award in 2014 for positive attitude and dedication to ERMC.

Technical Support -Intern, 2009 to 2010

Lincoln College of Technology – Marietta, Georgia

Handled technical troubleshooting within the school including system crashes, slow-downs and data

Recoveries.

Assisted with troubleshooting hubs and switches, hardware, applications and desktop operating systems.

Utility Technician- 2006 to 2012

Shaw Plant D-6- Calhoun, GA

Learned every job on a manufacturing line in order to assist the manager.

Gave breaks to all employees on their breaks.

Supervised employees, made sure all the jobs got done correctly.

EDUCATION

Associate of Applied Science: Network Computer Information Systems, 8/25/10

Lincoln College of Technology - Marietta, GA

TECHNOLOGY SUMMARY

Systems: UNIX/ Windows XP, Windows vista, Windows, Windows 8. Windows 10/ Novell NetWare, Mac

OS, Server 2003, Server 2008, Exchange 2013, Itrak, Time&Attendance, LMS, GP, Reqlogic, SharePoint.

Hardware: PCs, Laptops, Printers, Modems, Routers.

Software: MS Visio, MS Office, Lotus Notes, Itrak, LMS, Time& Attendance, GP, Websense, Exchange,

SharePoint, Reqlogic, What\'s Up Gold.

Networking: Cisco, LAN/WAN & VPN/Remote Connectivity, TCP/IP, DHCP.

Browsers: Safari, Chrome, Firefox, Microsoft Edge, Internet Explorer.

Computer Experience: A+, Security+, Network+, Server+, Active Directory, Network Infrastructure.

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