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Microsoft Office Customer Service

Location:
Rolling Meadows, Illinois, United States
Posted:
January 23, 2018

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Thomas R. Stanek

**** ***** **.

Rolling Meadows, IL 60008

847-***-****

Professional Experience

Midwest Keyless

Spring Grove, Illinois

Supervisor of the Flashing Department 2016 - 2017

In charge of unlocking of car remotes so they can be reprogrammed to another vehicle

Responsible for Shipping and Receiving orders of unlocked product from vendors

Had 4 people reporting to me who also unlocked, tested, and conditioned remotes

Our IT support personnel was located in Florida so I was responsible for a lot of the day to day technology requests that people had.

Independent Consultant 2011 - 2016

Upgraded and Maintained networks and systems at various customer sites

Parade Packaging / Fortune Plastics

Mundelein, Illinois

Shipping and Receiving Manager/Information Technologies 2004 - 2011

Linked up our warehouse and manufacturing facility together and up to our other manufacturing facilities by way of a T1 line

In charge of all shipping and receiving responsibilities

Put together a bid package every year to maximize shipping cost savings

Managed up to 5 people in the shipping department

New hire orientation for the warehouse and the manufacturing facility

Certified forklift operator

Forklift operator trainer

Network/System Administrator

Accounts Payable

Order Entry

Customer Service

Lake Zurich Community School District 95

Lake Zurich, Illinois

Technology Support Specialist 2002 - 2004

Support Middle School South (900+ Students)

oMaintain and Update 500 Teachers and Student PC’s

oHelped in the classrooms with technology and software needs

Support Isaac Fox Elementary (300+ Students)

oMaintain and Update 125 Teacher and Student MAC’s

oHelped Install and Maintain audio\visual equipment

Responsible for troubleshooting Network, Internet, and Phone problems

Responsible for Maintenance and Support for 6 Wireless Laptop Carts

Independent Consultant 2001 - 2002

Upgraded and Maintained networks and systems at various customer sites

Inventa Corporation

Oakbrook Terrace, Illinois

Network Administrator 2000 - 2001

Responsible for 15 servers – Microsoft Windows NT 4.0 and 2000 server

Setup Microsoft Proxy Server

Setup Video Conference Equipment

Responsible for maintaining all computer systems (hardware, software & OS)

Involved in the implementation of a WAN (Wide Area Network)

Responsible for network and Internet communication reliability

SE Technologies, Inc

Oakbrook Terrace, Illinois

Network Administrator 1998 - 2000

Responsible for six servers – Unix & Microsoft Windows NT 4.0 Servers

Developed Unix scripts

Designed Web pages

Responsible for maintaining all computer systems (hardware, software &

Coordinated a WAN (Wide Area Network)

Developed a plan for a global exchange server

Set-up Microsoft Proxy Server

Handle customer and employee support calls

Involved in development of an Intranet operating systems)

Responsible for getting quotes and ordering equipment

Responsible for network and Internet communication reliability

Set-up and maintain users on all servers

Implemented Network Security plan

GE Capital

Bensenville, Illinois

Advanced System Technician 1994 -1998

Traveled to customer sites for extended periods of time

oBaan, Allstate, Trustmark, and Blue Cross & Blue Shield

Responsible for maintaining all computer systems (hardware, software & OS)

Handled customer support calls

Configured machines to go to customer sites

Maintained Microsoft Windows NT 4.0 servers

Nationwide rollout for Allstate to do preventative maintenance and upgrades

Computer Skills

Operating Systems- Microsoft Windows XP, Microsoft Windows ME, Microsoft Windows NT 4.0 Server, Microsoft Windows NT 4.0 Workstation, Microsoft Windows 2000 Professional, Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Windows 7, Windows 8, Windows 8.1, Windows 10

Microsoft Office 97, Microsoft Outlook 98, Microsoft Office 2000, Microsoft Office XP, Microsoft Office 2003, Microsoft Office 2010, Microsoft Office 365

Microsoft FrontPage

Microsoft Project

Visual Basic

Informix

Microsoft SQL Server

McAfee Virus Software

Norton Antivirus Software

Norton Personal Firewall

VMware 11

Education & Certification

College of Lake County – Computer Science 1989 -1992

Microsoft Official Curriculum Courses:

MOC 540: Supporting Microsoft Windows 95

803 Administering MS Windows NT 4.0 – Final

688: Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0

687: Supporting MS Windows NT 4.0 – Core Technologies

Certifications:

Product Specialist for Microsoft (MCP)

A+ Certification

Implementing & Supporting Microsoft Windows 95

Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0

Current enrolment at CLC: 2015 - 2016

CIT131: Windows Operating System

CIT139: Cisco: Introduction to Network



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