Microsoft Office Customer Service
Resume:
Thomas R. Stanek
Rolling Meadows, IL 60008
Professional Experience
Midwest Keyless
Spring Grove, Illinois
Supervisor of the Flashing Department 2016 - 2017
In charge of unlocking of car remotes so they can be reprogrammed to another vehicle
Responsible for Shipping and Receiving orders of unlocked product from vendors
Had 4 people reporting to me who also unlocked, tested, and conditioned remotes
Our IT support personnel was located in Florida so I was responsible for a lot of the day to day technology requests that people had.
Independent Consultant 2011 - 2016
Upgraded and Maintained networks and systems at various customer sites
Parade Packaging / Fortune Plastics
Mundelein, Illinois
Shipping and Receiving Manager/Information Technologies 2004 - 2011
Linked up our warehouse and manufacturing facility together and up to our other manufacturing facilities by way of a T1 line
In charge of all shipping and receiving responsibilities
Put together a bid package every year to maximize shipping cost savings
Managed up to 5 people in the shipping department
New hire orientation for the warehouse and the manufacturing facility
Certified forklift operator
Forklift operator trainer
Network/System Administrator
Accounts Payable
Order Entry
Customer Service
Lake Zurich Community School District 95
Lake Zurich, Illinois
Technology Support Specialist 2002 - 2004
Support Middle School South (900+ Students)
oMaintain and Update 500 Teachers and Student PC’s
oHelped in the classrooms with technology and software needs
Support Isaac Fox Elementary (300+ Students)
oMaintain and Update 125 Teacher and Student MAC’s
oHelped Install and Maintain audio\visual equipment
Responsible for troubleshooting Network, Internet, and Phone problems
Responsible for Maintenance and Support for 6 Wireless Laptop Carts
Independent Consultant 2001 - 2002
Upgraded and Maintained networks and systems at various customer sites
Inventa Corporation
Oakbrook Terrace, Illinois
Network Administrator 2000 - 2001
Responsible for 15 servers – Microsoft Windows NT 4.0 and 2000 server
Setup Microsoft Proxy Server
Setup Video Conference Equipment
Responsible for maintaining all computer systems (hardware, software & OS)
Involved in the implementation of a WAN (Wide Area Network)
Responsible for network and Internet communication reliability
SE Technologies, Inc
Oakbrook Terrace, Illinois
Network Administrator 1998 - 2000
Responsible for six servers – Unix & Microsoft Windows NT 4.0 Servers
Developed Unix scripts
Designed Web pages
Responsible for maintaining all computer systems (hardware, software &
Coordinated a WAN (Wide Area Network)
Developed a plan for a global exchange server
Set-up Microsoft Proxy Server
Handle customer and employee support calls
Involved in development of an Intranet operating systems)
Responsible for getting quotes and ordering equipment
Responsible for network and Internet communication reliability
Set-up and maintain users on all servers
Implemented Network Security plan
GE Capital
Bensenville, Illinois
Advanced System Technician 1994 -1998
Traveled to customer sites for extended periods of time
oBaan, Allstate, Trustmark, and Blue Cross & Blue Shield
Responsible for maintaining all computer systems (hardware, software & OS)
Handled customer support calls
Configured machines to go to customer sites
Maintained Microsoft Windows NT 4.0 servers
Nationwide rollout for Allstate to do preventative maintenance and upgrades
Computer Skills
Operating Systems- Microsoft Windows XP, Microsoft Windows ME, Microsoft Windows NT 4.0 Server, Microsoft Windows NT 4.0 Workstation, Microsoft Windows 2000 Professional, Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Windows 7, Windows 8, Windows 8.1, Windows 10
Microsoft Office 97, Microsoft Outlook 98, Microsoft Office 2000, Microsoft Office XP, Microsoft Office 2003, Microsoft Office 2010, Microsoft Office 365
Microsoft FrontPage
Microsoft Project
Visual Basic
Informix
Microsoft SQL Server
McAfee Virus Software
Norton Antivirus Software
Norton Personal Firewall
VMware 11
Education & Certification
College of Lake County – Computer Science 1989 -1992
Microsoft Official Curriculum Courses:
MOC 540: Supporting Microsoft Windows 95
803 Administering MS Windows NT 4.0 – Final
688: Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
687: Supporting MS Windows NT 4.0 – Core Technologies
Certifications:
Product Specialist for Microsoft (MCP)
A+ Certification
Implementing & Supporting Microsoft Windows 95
Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
Current enrolment at CLC: 2015 - 2016
CIT131: Windows Operating System
CIT139: Cisco: Introduction to Network
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