Customer Service Manager
Resume:
James Blackburn
Middletown, De. 19709
Phone: 302-***-****
Cell: 302-***-****
E-Mail: **************@*******.***
OBJECTIVE
I’m looking for a position where my management and customer service skills can be used to better your company.
SKILLS
I have a sense of what works and doesn’t work in business. And the ability to lead a team in the right direction.
EXPERIENCE
Chief Switchman, Bell Atlantic, (Verizon), 1956 to 1991, Wilmington De.
Responsible for the installation of special telephone and data circuits in a large portion of the country.
Maintain a 99% on time installation record during the last 5 years of my employment.
Management Consultant, Bell Atlantic, 1993 to 1999, Philadelphia Pa.
Had various positions in H.R. for the Delaware area. Then managed computer call centers during their start-ups in the U.S.A. and London U.K.
Project Manager, Concord Electric Payment Systems, 1999 to 2006, Wilmington De.
Coordinated the installation of satellite services with Hughes Network Services throughout the eastern United States.
Retail Sales, Guardian Fence Co., 2007 to 2017, Middletown De.
Worked with potential customers to help determine their fencing needs. Ordered their material and arranged for the installation. General office duties.
Retail Sales, The Home Depot, February 2017 to present.
During this time I have worked part time in the garden section. In addition to honing my customer service and sales skills, I have been certified on three stock moving machines. Their fork lift, a Reach and an order picker.
EDUCATION
William Penn High School, New Castle DE. Class of 1956
VOLUNTEER EXPERENCE
During my employment with Bell Atlantic, I was a member of the Board Of Directors for the Diamond State Telco Federal Credit Union. I held this position for 3 years. During these 3 years I held the position of Treasure with the Credit Union.
Past President of the Kiamensi Guardians Civic Association.
Past President Dickens High School Band Boosters.
I have been a member of the Delaware City Lions Club for over 30 years. I’m a past President of two terms and a past member of the board of directors for over 10 years.
REFERENCES
Terri Seemans
Office Manager, Guardian Fence Co
Middletown, De,
Jim Benz
Past Manager
Cell 302-***-****
Max Webster
Past Manager
Cell, 501-***-****
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