Gregory Bolling 720-***-**** ac35o8@r.postjobfree.com

Looking for a challenging career where I can leverage my competencies and grow individually, as well as, with a team and. I am also looking for a mutually beneficial career where my professional knowledge, skill and experience can be shared and enriched and can efficiently and effectively contribute towards the organization's endeavors and the attainment of its objectives.

Work Experience:

Commercial Senior Building Consultant

Armstrong Steel Buildings - Englewood, CO

August 2017 to January 2018

Proactively calling active lead sources to gauge interest in steel building projects. Discussing building project expectations and timelines. Assisted in initial engineering specs of buildings and making full construction cost proposals for sale and delivery of projects.

Program Account Manager

Staples - Aurora, CO

December 2016 to August 2017

Technology Solutions Proactively making outbound calls to an existing customer base for specific initiative/campaigns or based on previous purchasing activity. Develop customer relationships and promote business partnerships through regular contact via phone or email. Partner with B2B Account Consultants on Midmarket accounts with an emphasis on driving increased penetration and sales, while enhancing customer satisfaction and retention. incremental, profitable sales into existing accounts by adjusting current programs to meet customer needs.

IT QA Test Analyst

Good Sam Enterprises - Englewood, CO

July 2012 to March 2016

Develop and coordinate test plans thereby ensuring plans are complete and will validate testing. Testing applications, as well as, data-drive reports and databases. Perform final signoff as condition for production releases. Manage testing environments for integration testing activities including regular test environment refreshing. Knowledge of TSQL, Visual Studio 2010 and 2012. Merging Stored Procedures and Script from development environments to production. Effectively works with Business Customers, Developers and Business Analyst's to meet deliverable deadlines for projects.

Call Center QA Specialist

Good Sam Enterprises - Englewood, CO

January 2011 to July 2012

Englewood, CO Call Center Quality Assurance Monitor Monitor inbound and outbound call for Call Center Agents to ensure the highest quality service. Score calls and offered continuous coaching tips on sales approach and customer service. Worked with Training Manager to develop new techniques to train agents on products. Assisted in development of training documentation and procedures.

Membership Sales and Service Agent

Good Sam Enterprises - Englewood, CO

October 2009 to January 2011

Inbound Sales and service to new and existing customer base of various products and services. Develop and maintain customer relationships. Provide product knowledge and conversion of customer inquiries to sales of product(s).

Account Relationship Manager

Fiserv ISS - Denver, CO

September 2006 to March 2009

Develop and maintain positive business relationships with highly valued financial account advisors. Resolved high-level issues and coordinated claim resolutions. Processed and coordinated daily account transaction requests to ensure swift and accurate processing. Was the liaison between the internal support departments and the client advisor’s.

Inbound Call Center Representative

TIAA-Cref - Denver, CO

February 2006 to September 2006

Provided financial retirement and counseling services to annuity clientele. Effectively educated clientele on products and services. Maintained strong emphasis on service, sales and asset retention.

Customer Support Analyst

Exempla Healthcare - Denver, CO

March 2005 to December 2005

Provided IT Helpdesk support responding to real time customer issues regarding PC applications, password settings and hardware issue.

Client Support Manager

Aurora Loan Services - Aurora, CO

March 2003 to February 2005

Restructured the Client Support rep. position into a call center function to streamline the process of relaying mortgage file status to brokers enabling better communication. Developed operation standards for both the Clint representative and Loan Intake agent departments. Daily oversight of two areas including scheduling, training, performance evaluations, hiring, terminations and productivity assessments and reporting.

Sr. Field Technician

Nortel Networks - Raleigh, NC

October 2000 to December 2002

Installation and maintenance of optical network communication transmission systems. • Commissioning, provisioning and turn over to customers on sight. Site supervision.

Circuit Repair Call Specialist

US West Communications - Denver, CO

December 1997 to October 2000

Opened repair tickets for telecom partners on circuit outages. Ran preliminary connectivity tests to verify signals via remote access.

Education:

Associate of Applied Science in Engineering

Westwood College of Technology - Denver, CO

August 2000

Skills:

Technologies: MS Word, MS Excel, MS Visual Studio 2010, T- SQL, MS Test, MVPSI

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