Sales Engineer
Resume:
Michael McKilligan
Toronto, Ontario M4E 3R3
**********@*********.**
CAREER OBJECTIVE
A technical and trusted advisor role (full time or contract) with a great company where my 30 years’ experience in the telecom industry will contribute in meeting profitability goals.
PROFESSIONAL EXPERIENCE
CloudReady IT Services November 2015 to Present
Owner/Contractor – Infrastructure Specialist/Technician
Support SMB’s in cloud-based initiatives (UC, WIFI, Security, LAN) with end to end solutions starting with infrastructure assessments and then premium “white glove” engagements for deployment. Previous CloudReady projects include UCaaS design/implementation, cabling (fiber/copper) design/implementation, LAN switch and wireless AP design/implementation, Security indoor/outdoor camera design/implementation.
Ring Central March 2014 to August 2015
Carrier Sales Engineer
Support the channel sales teams in a technical pre-sales function to promote, train and sell RingCentral solutions. I also supply detailed information to the customer on their existing infrastructure to make sure they can handle a new cloud-based VoIP initiative including recommendations for cabling, LAN/WIFI equipment and WAN upgrades.
MTS Allstream January 2011 to January 2013
Unified Communications - Sales Specialist
Provide technical pre-sales support to the sales teams and the end customer on all Allstream UC products and managed services including hosted solutions and analyze compatibility to their existing infrastructure.
MTS Allstream December 2006 to December 2010
Network Sales Engineer
Provide technical pre-sales support to the sales teams and end customer on all Allstream Network products and managed services including SIP trunking and analyze compatibility to their existing infrastructure.
QOS Network Strategies Ltd. April 2004 to November 2006
Owner/Contractor – Sales Specialist and Technician
Provide technical expertise under contract for voice and data initiatives. Previous QOS projects included:
Expedia.com: Team lead for an international voice and data DRP project. (6 mo. contract) Bell: Provided technical support to the western sales team as a contracted NSE for large global RFP’s.
Telus: Provided installation and repair technical assistance for business and residential customers during the strike for aerial and underground facilities, given full access to central office and remote offices. (6 mo. contract) Allstream: Provided technical support while the full time NSE was on long term disability. (6 mo. contract)
BT/Infonet/Teleglobe July 2000 to April 2004
Network Sales Engineer
Provide technical pre-sales support to the sales teams and the end customer on BT (formally Teleglobe and Infonet) Network products and services and insure compatibility to their existing infrastructure.
Implementation of edge devices as well as premise and network based encryption services. Provided 24/7 project management working with the international BT/Infonet affiliates to implement global services in 70 countries including last mile technologies and Cisco premise hardware installations.
Michael McKilligan
146 Bingham Avenue.
Toronto, Ontario M4E 3R3
**********@*********.**
PROFESSIONAL EXPERIENCE (continued)
Sprint/fONOROLA
Network Sales Engineer
Provide technical pre-sales support to the sales teams and end customer on Sprint (formerly fONOROLA) Network products and services and compatibility to their existing infrastructure.
Also installed Newbridge, Adtran (CSU/DSU) and other WAN/LAN gear to break out various DS1 services.
STN - Smart Talk Networks
Operations Manager/Technician
Installed and maintained Nortel Meridian Option 81’s for their Vancouver and Calgary offices including cabling and the addition and deletion of T-1/PRI facilities from various carriers for the long distance calling operation.
Manage a team of installation and repair technicians for dialer installation and removal in Western Canada.
TIR - Technical Integration Representatives
Owner/Contractor-Technician
Technical sub-contractor for Nortel Meridian PBX installation and repair for various interconnect companies such as TTS and BMS and customers such as Hudson’s Bay and Royal Trust.
Datel Communications Limited
Nortel PBX Specialist/Technician
Performed field trials with Nortel at customer sites and in the labs on hardware/software enhancements.
Installed Nortel Meridian Option 11 – 81 PBX in businesses including all cabling and T-1/PRI facilities.
AGT/Telus
Technician
PBX and Key Telephone System technician working with business as well as residential customers’ telephone requirements. This included certification as an aerial lineman for line and station installation and repairs.
CERTIFICATIONS AND TRAINING
Telecommunications Journeyman Engineer - SAIT/NAIT
Advanced Data Communications Network Certification - BCIT
Technical Support Certification – Infonet
Advanced Technical Workshop Certifications – Infonet
IP VPN Secure Certification– Infonet
UC Training and Certifications – Cisco, NEC, Mitel, Avaya/Nortel, Microsoft
Infrastructure Training and Certifications – Cisco, Cienna, Avaya, Riverbed, Audicode, Xirrus, Milesight
Cisco VoIP Certification – Global Knowledge
Introduction to Cisco Router Configuration Certification – Global Knowledge
Internetworking with TCP/IP Certification - Global Knowledge
Cisco Certified Network Associate – Global Knowledge
Cisco Certified Voice Professional (partially completed CVOICE, QOS, CIPT1, TUC) – Global Knowledge Certified Fiber Optic Technician (FOA Standards) - MTC
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