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Customer Service Representative

Charlotte, North Carolina, United States
January 23, 2018

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Deneen Rivers

***** ******** ***** *****

Charlotte, NC 28273

Cell Phone (704) ***-****


OBJECTIVE: To obtain a successful position to which I can advance in the future.

EDUCATION: Attending The University of Phoenix to obtain a bachelor degree in Business. Attended Gaston College pursued Associate Degree for Medical Office Administration.

11/17-12/17. Spectrum, Strategic Accounts Coordinator

Responsible for overseeing Specialty Accounts

Fully manage, support, maintain, and audit specialty

accounts, including but not limited to responding

to questions, records management, reporting and

recertification process. Perform multiple tasks

simultaneously and follow direction with minimal.

Supervision. Perform other duties as requested by



10/16-11/17 Amazon, ICQA Associate inventory control

Problem solve issues with received merchandise.

Receive merchandise from seller to be inventoried

and shipped to fulfillment center to be shipped to

Customer. As Ambassador assist associates with

safety and process training.

05/11-09/16 Iqor (Sprint), Customer service Representative

Assist customers with accounts by assisting

Customers with service issues concerning service

issues, financial issues and advising of services

that would best serve the needs of the customer.

Nov 2011 received QSAT award for performance.

03/04-07/10 Petro Express, Asst. Manager

In charge of operating store, complete daily

paperwork which includes preparing and transporting

daily deposit, coordinating in-store merchandise

sales while assisting associates with contact sales

General duties include ordering, stocking, and

inventorying merchandise.

05/98-09/01 Armstrong Relocation, On-site coordinator

On-site assistance with planning and preparation of

Relocation of customer including any issue or as a

Result of relocation. General duties includes

inventory and inspecting all items to be packed

and complete all paperwork for items packed.

04/97-05/98 CR Industries, Press Operator

Operate press sending parts through process

after process part is inspected for quality and

prepared for packing.

12/96-04/97 Olsten Staffing(Frito Lay), Line Packer

Pack product into cases

Inspecting product and case for quality.

11/95-12/96 Sunbeam Outdoor Products, Press Operator

Operate mold injection press

After product has gone through process

it is trimmed and checked for quality.

05/95-10/95 CR Industries, Inspector

Inspect parts for quality and prepare

parts for shipment.

08/94-05/95 Sara Lee Intimates (Bali), Order Picker

Pick orders to be packed and prepared

for shipment.

03/91-07/94 Automatic Transmission Shops, Assembly line Operator

Assemble transmission on production line.

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