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Customer Service Software Engineer

Seattle, Washington, United States
January 23, 2018

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206-***-**** Seattle, WA


• Worked as a Data Reporting Analyst with Securitas at Microsoft, Redmond WA

• 3 years of varied professional experience as Decision Scientist and Software Engineer Analyst

• Highly proficient with data analytics, reporting tools, languages, and Big Data management techniques which include R, Advanced Excel, SQL, Python, Statistical concepts, Hadoop, MapReduce, Spark, IBM Watson, Power BI, Tableau, SAP. EDUCATION

University of Washington, Information School, Seattle, WA September 2016 – June 2018 Master of Science in Information Management (GPA – 3.69)

• Relevant Courses: Data Science - using R (Hypothesis Testing, Confidence Intervals, Central Limit Theorem, p-value, Chi square test, Linear Regression); Machine Learning - Logistic Regression using Python; Business Intelligence Systems - SQL, Tableau D.A.V.V. University, Institute of Engineering and Technology, Indore, India August 2009 – May 2013 Bachelor of Engineering in Electronics and Telecommunications (GPA – 3.9) PROFESSIONAL WORK EXPERIENCE

Microsoft (via Securitas) - Redmond, WA July 2017 – November 2017 Data Reporting Analyst

• Worked with Datacenter Physical Security team for analyzing data related to security and training in datacenters to support continuous improvement projects worldwide.

• Created reports and dashboards using Power BI, Power Query, SQL by exporting data from SharePoint Online which is reviewed weekly with the Sr. Leadership.

University of Washington, HR Payroll Modernization Program – Seattle, WA January 2017 – June 2017 Program Manager Intern

• Managed tasks and milestones to replace legacy payroll system with an integrated system to manage HR and payroll to meet the committed timeline. Also, created documentation for using the new system for a smooth migration.

• Designed and implemented program infrastructure using SharePoint, JIRA and created dashboard to track project milestones. Mu Sigma Business Solutions - Bangalore, India January 2016 – May 2016 Trainee Decision Scientist

• Worked for a Redmond, WA based client for analyzing the quality of inputs for online advertising platform to enhance customer experience by evaluating performance of 100+ third party service providers on 10+ SEM and SEO KPIs.

• Extracted and analyzed structured data using SQL and advanced Excel scaling up to 10-15 million rows as a part of biweekly deliverable. Completed ad-hoc requests from client for analyzing similar datasets daily and generated reports and dashboards. Accenture - Bangalore, India May 2013 – January 2016 Software Engineer Analyst

• Analyzed end to end process and debugged the scripts for finding chances of inconsistency that may arise in application and negatively impact the business in the field of SAP Supply Chain Management and SAP Materials Management.

• Worked in a team of 25 on around 80 work packages to support business client and maintain effective communication to enhance the productivity and deliver the objects with high quality. RELEVANT PROJECTS

Business Intelligence Implementation March 2017 – June 2017

• Implemented a Business Intelligence System to analyze the sales history of a company. As part of this project, I worked on Microsoft Business Intelligence suite of products; MS Visio for data modeling, SSIS for running the ETL scripts, T-SQL to write the scripts and Tableau to visualize the data.

NYC Vehicle Collision Analysis January 2017 – March 2017

• Performed an exploratory analysis on the dataset consisting of a record of approximately 1 million collisions that happened in NYC over a period of 4 years to identify trends and patterns. Also, implemented linear and logistic regression to observe cause and effect relationship between various contributing factors of collisions. SKILLS

• R, SQL, Python, MS Excel, Data Analytics, Business Intelligence, IBM Watson, Tableau, SharePoint, SAP, Search Engine Analytics

• Program Management, team work, document complex processes, high quality customer service, explaining complex concepts

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