Customer Service Administrative Assistant
Resume:
Esther Maniscalco
Fresno, CA 93711 – 559-***-****
**************@*****.***
SKILL SUMMARY
Computer Software Expert (MS Word, MS Excel, Strong Communication
MS Access, MS Power Point) Customer Service
Quick Books Certified Type 70-80 WPM
Conversational Spanish Strong Work Ethics
Thrive in deadline-driven environment Traveled Abroad
WORK HISTORY
February 2013 - Present Equipment Management Solution Coordinator QUINN CAT
Performed invoice analyses that garnished a cost savings that reached $14,000 monthly
Designed a database that performed the equipment management billing for our department.
Monitored PM Services, SOS Fluids Analysis, TA Inspections from CAT Inspect Apps generated by our machines and notified respective departments.
As well, designed an elaborate database that would heavily scrutinized 4,600 machines in regards to either the machine not reporting, sold and other aspects of the machine; i.e. disappearing from our system without notice.
Turned analyzed data into sales leads to improve customer satisfaction, increase parts and service sales revenue and market share.
Facilitated communication and provided analyses of each department with regard to Equipment Management Solution information to the employees as well as the Board of Directors.
Worked with Quinn CAT technicians to troubleshoot machines in the field by utilizing necessary resources.
Supported Product Support Sales Representative by collecting, analyzing and interpreting equipment data.
March 2012 – May 2012 Administrative Assistant UC SAN FRANCISCO/FRESNO
Performed a wide variety of administrative duties, under limited supervision, utilizing knowledge of established practices and procedures and following general guidelines of supervisors, neurosurgeons and physician assistants.
Suggested measures to improve response time on patient consults.
Maintained call schedule by adjusting the schedule and prioritizing it on a timely basis.
Answered and routed telephone calls, transmitted decisions and instructions for neurosurgeons and physician assistants.
Investigated and answered inquiries of a non-routine nature and responded to the complaints.
August 2010 – March 2012 Computer Support CORPORATE ONE
Provided computer support such as software installation, troubleshooting and training computer users on how to use their computers and software such as Quickbooks, MS Word, MS Excel, MS Power Point and MS Access.
January 2008 – August 2010 Administrative Secretary II COMMUNITY REGIONAL MEDICAL CT.
Organized several conferences attended by residents, physicians, nurses and the health care community.
Performed registration for Neonatal Resuscitation Program (NRP) classes using the Lawson Health software.
Collected all cash, checks and credit card transactions for both conference and class registrations.
Balanced and deposited all proceeds at the completion of the respective NRP classes and neonatal conferences.
Developed and designed the course catalog and event programs.
Designed several Power Point presentations for both Neonatal Intensive Care Unit and the Respiratory Departments.
Performed sound and computer support in the office, classes and conferences.
Esther Maniscalco
405 W. Teague Avenue
Fresno, CA 93711 – 559-***-****
**************@*****.***
Page 2
August 2004 – December 2007 Contract Administrator BENART S&L CUSTOMER HOMES
Responsible for contract and loan documentation data input using necessary software.
Daily communication with the Title companies for the coordination of loan closings.
Ensured proper documentation and completed all contracts in accordance with company’s policies.
Adhered to insurance policy guidelines and constantly monitored subcontractors’ eligibilities.
Monitored and processed bank packages, invoices, financial statements, tax returns and property taxes.
Prepared quarterly interest payments for company’s partners.
Resolved customer service requests, addressed warranties and performed an analysis on the best use of resources.
Daily communication with site superintendents to coordinate completing customer service requests.
Constant communication with customers, website and realtors’ multiple listing service.
October 2003 – August 2004 Bookkeeper MELODY EXPRESS TRUCKING CO.
Ensured proper documents are completed in adherence to the Department of Transportation.
Verified attendance, hours worked, pay adjustments, truckloads and performed payroll.
Prepared and reconciled issued payrolls and expenditures to the bank statements.
Monitored personnel requirements for all employees.
Performed all functions of Accounts Payable duties from full cycle of invoice to processing payments.
Yearly financial reporting which included the 1099’s issuance.
Developed all necessary tool such as drug testing to adhere to the Department of Transportation (DOT) requirement.
May 1999 – October 2003 Client BENNETTFROST TEMP AGENCY
Performed duties in the areas of data entry, event coordinator, contract administrator, customer service and administrative duties. Highlights included: Freight Logistic Coordinator with International Proteins Corporation (transporting dry commodities). Simultaneously handled a multiple of unrelated tasks with strong organizational skills. Basic calculations, quick and accurately, to compute costs, export inventories and company’s position in a deadline thriven environment. Planned, scheduled and monitored export inventory controls. Maintained strong relationships with various international service providers with strong communication and negotiation skills.
EDUCATION
Quickbooks, Recertified, October 2012
Bachelors of Science in Business Administration with emphasis on Marketing
California State University, Fresno, May 1993
Intensive Grantwriting Course, United Way of Fresno County, April 2004
Training for Success, US Bancorp Manifest Funding Service, Marshall, MN, August 2002
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