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Technical Support Desktop

Denver, Colorado, United States
January 24, 2018

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Toan Nguyen



Desktop Support Technician

Work Experience

Property Manager

Self employment 2004 – present

Manage, delivery of good customer service to tenants, invest in rental properties.

Senior Technical Support

Compugen Inc. (contractor assigned at Fluor Corporation.) 2001 - 2003

Responsibilities included second level technical support of hardware and software problems for the Fluor corporation in Calgary and their remote offices in Canada with over 1000 users, troubleshooting, installation, configuration of Microsoft, Novell networks and applications .

Diagnosis, repair, maintenance for the problems of Printers, laptops, hand-held devices, workstations, desktops, plotters and peripherals to ensure a timely resolution. Support and assistance project IT managers for configuration, installation, preparation and staging computer for end users of new projects at client sites.

Assistance System Administrator with network connectivity and security issues.

Operating Perigrent software to report and update the problems with the global team for solution database.

Support end users by phone, E-mail, PC anywhere, and in-person visit. Team member of deployment and migration projects.

Senior Technical Support Specialist

Metafore. (Contractor assigned at Fluor Corporation and Central Credit Union.) 1998 – 2001

Responsibilities included troubleshooting, installation, configuration of Microsoft, Novell network and applications for workstations, desktops, laptops, printers, and peripherals at Fluor Corporation with over 1000 users and at Central Credit Union with over 350 users in window 95/98/NT/2000 and various custom software in a timely and accurately. Training and helping new technicians in support hardware and software. Serve as liaison with other member of IT local, manufactory and global departments.

Using Tivoli software to report, communicate and update the situation of service calls with global support team.

Senior Service Technician

Quiet Touch Computer Systems Inc. 1988 – 1998

Responsibilities included field technical support for numerous large accounts such as Canada Life Insurance, Noranda Inc., Liquor Control Board of Ontario, and Dow Jone Telerate of Canada, YMCA of Metro Toronto which includes troubleshooting, repair, configuration, installation, consultation hardware and software for these clients.

Team member of network migration, and upgrading projects.


Southern Alberta Institute of Technology.

Industrial Electronics Technologist

Certifications and Training:

Comptia A Plus Certified Technician

Apple Computer Service Certifications

Compaq Computer Service Certifications

Dell Computer Service Certifications

Hewlett Packard Computer Service Certifications

IBM Computer Service Certifications

Panasonic Service Certification

Toshiba Computer Service Certification

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