Technical Support Desktop
Resume:
Toan Nguyen
E-mail: *********@*****.***
Desktop Support Technician
Work Experience
Property Manager
Self employment 2004 – present
Manage, delivery of good customer service to tenants, invest in rental properties.
Senior Technical Support
Compugen Inc. (contractor assigned at Fluor Corporation.) 2001 - 2003
Responsibilities included second level technical support of hardware and software problems for the Fluor corporation in Calgary and their remote offices in Canada with over 1000 users, troubleshooting, installation, configuration of Microsoft, Novell networks and applications .
Diagnosis, repair, maintenance for the problems of Printers, laptops, hand-held devices, workstations, desktops, plotters and peripherals to ensure a timely resolution. Support and assistance project IT managers for configuration, installation, preparation and staging computer for end users of new projects at client sites.
Assistance System Administrator with network connectivity and security issues.
Operating Perigrent software to report and update the problems with the global team for solution database.
Support end users by phone, E-mail, PC anywhere, and in-person visit. Team member of deployment and migration projects.
Senior Technical Support Specialist
Metafore. (Contractor assigned at Fluor Corporation and Central Credit Union.) 1998 – 2001
Responsibilities included troubleshooting, installation, configuration of Microsoft, Novell network and applications for workstations, desktops, laptops, printers, and peripherals at Fluor Corporation with over 1000 users and at Central Credit Union with over 350 users in window 95/98/NT/2000 and various custom software in a timely and accurately. Training and helping new technicians in support hardware and software. Serve as liaison with other member of IT local, manufactory and global departments.
Using Tivoli software to report, communicate and update the situation of service calls with global support team.
Senior Service Technician
Quiet Touch Computer Systems Inc. 1988 – 1998
Responsibilities included field technical support for numerous large accounts such as Canada Life Insurance, Noranda Inc., Liquor Control Board of Ontario, and Dow Jone Telerate of Canada, YMCA of Metro Toronto which includes troubleshooting, repair, configuration, installation, consultation hardware and software for these clients.
Team member of network migration, and upgrading projects.
Education
Southern Alberta Institute of Technology.
Industrial Electronics Technologist
Certifications and Training:
Comptia A Plus Certified Technician
Apple Computer Service Certifications
Compaq Computer Service Certifications
Dell Computer Service Certifications
Hewlett Packard Computer Service Certifications
IBM Computer Service Certifications
Panasonic Service Certification
Toshiba Computer Service Certification
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