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Support Active Directory

Belton, Texas, United States
January 24, 2018

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**** ****** ** #***

Belton, Texas 76513

Summary of Qualifications:

● 18 years’ experience with all levels of personal computer repair, server installation, system administration, and troubleshooting with all varieties of Microsoft Operation Systems since DOS 3.3.

● 15 years’ experience using Internet research techniques, electronic mail and web technology.

● Keen troubleshooting skills with a creative aptitude for problem-solving. Software: Hardware:

Windows 95/98/2000/NT/XP/2003/7~ HP Printers, Storage Products Microsoft Office 95/2000/XP/2003/~ Sonic-Wall VPN Appliances Sonic-Wall Global VPN Client Forti-Net VPN Appliances Cisco VPN Client Dell workstations, laptops, servers Ubuntu 6-x Desktop IBM and Lenovo desktop and laptops Debian OS's Blackberry 7510-8520

Slackware OS's Linksys WRT54G/GL/GS

Citrix ICA for Thin Clients Belkin Networking Products Citrix 4.0 Clients D-Link Networking Products

Citrix 4.0 Presentation Server Netgear Networking Products Ubuntu Server 6.x-16.x Complete service of various HP product lines. VMWare ACE Suite

VMWare Workstation 6.0-x

VMWare Virtual Appliance Architecture

Orion SolarWinds Network Suite

Apache 1.x (Win32 and Unix)

Apache 2.2 (Win32 and Unix)

OpenWRT 2.3

DD-WRT 2.2, 2.3

Wordpress 2.x-4.x



Director 11/2009-Present

• Workstation and laptop repair. Helpdesk and break-fix service

• RedHat Enterprise 5 and Ubuntu 6.10 - 10.10 Servers.


• Asset Management

• Roll Outs

• VOIP Systems and Migrations

• Point of Sale Integration

• Apache 2.2

• VMWare Server 2.0, Workstation 5-9. KVM, VirtualBox 2.x-4.x

• Vyatta Routing Devices

• Infrastructure management

Resume of Sean Hamilton

Page 2

The Horn Group

Contract Positions 6/12 - 4/13

Computer Doctor #2 6/12 – 10/12

Day to Day General Management and Operations of a One-Stop Computer Services Business. Dispatch of technicians to local customer addresses, SEO and marketing of appropriate lines of business, accounts and book keeping for small IT business. Payroll Assistant 11/12 – 4/13

Payroll administration of 80+ employees over 5 facilities primarily hospitality and food service. Payroll, accounts payable and receivables.

Assisted Comptroller as required.

Volt IT Services Richardson, TX

Dallas Semi-Conductor/Maxim Integrated Circuit – Contract 9/07 - 11/07 Corporate Help-desk

Assisted internal clients worldwide via email, phone, face-to-face. and Remote Desktop Session.

Basic connectivity and VPN support.

MS Office and Windows XP support.

PC hardware support; various HP enterprise and personal SOHO products.

VMS/Unix and mainframe connectivity and user accounts.

NT4 Domain migration to Active Directory for 20,000+ users worldwide.

Exchange 4.5 to Exchange 2007 migration.

Migration of cell phone plans to International Blackberry plans, with Blackberry Enterprise Services.

Maintained Sox Compliance.

Average Volume: 50-60 issues per day, 90% resolution.

Full documentation of work performed.

Digital Witness, LLC. Coppell, TX

Customer Care Associate 7/07-9/07

Assisted customers with technical issues regarding proprietary digital surveillance equipment based on a PC platform.

Windows XP Home and Professional troubleshooting.

Port forwarding and triggering in nearly 30 different types of SOHO networking equipment.

Maintaining spreadsheet of monthly storage for premium clients.

Troubleshooting video surveillance equipment and DVR Capture cards.

Knowledge of video compression and codec technology.

On-call support, 1 week per month on rotation.

Average Volume: 30-50 issues per day, 98% resolution.

Full documentation of work performed.

Resume of Sean Hamilton

Page 3

Gold's Gym International, LLC. Irving, Texas

Sr. Helpdesk Support 11/05-7/06

Windows XP and Office support, HP printers (1320, LaserJet 4/5)

Citrix 4.0 support, thick and thin client.

Mac OS X 10.4.x support, software and hardware.

Support for 40+ mobile field staff, international and domestic.

Average Volume: 30-40 issues per day, 95%+ resolution. Network Administrator

Max OS X 10.4 Server support.

6 Windows2003 Servers, growing to 14.

VPN and network security administration.

Expanded from 4 to 7 Citrix 4.0 Presentation Servers.

Implemented Active Directory organizational structure for 3000+ users.

Implemented industry standards and maintained security auditing for legal compliance. Systems Administrator

Migrated out-sourced help-desk routines, implemented procedures necessary to establishment of corporate help-desk.

Avaya IP401Office support and installations. 40 sites, implementation and maintenance.

Performed overnight move of Datacenter facilities from Columbia Maryland to Dallas, Texas.

Migrated from 55 site DSL-based VPN to a 60 site T1-based MPLS VPN.

Trained 2 Junior Helpdesk personnel

Maintained 24/7 on-call support with 99% resolution.

Consolidated 3 corporate offices to 1 location in Irving, Tx.

Worked with IT project teams to accomplish short and long-term goals.

Implemented Solaris 10 development environment

Migration of out-sourced accounts payable processing to in-house resources using Microsoft Great Plains.

Implemented asset tracking.

Point of contact for Mobile Communications accounts, IT Outsourced Services accounts, and Technician Dispatch Contractor accounts. Adea Solutions, Inc. American Airlines contract Irving, Texas American Airlines Home Based Worker Help-Desk 7/05 - 11/05 Provided technical support via email and phone for home-based reservation agents.

Cable, xDSL, Wireless, Fiber Optic broadband technologies.

Sabre, Aacorn, and JetNet support.

Point of contact for all 3rd Party service providers.

Creation and documentation of trouble-tickets and procedures. EDUCATION

06/1992-12/1993 and 08/1995-12/1996

San Antonio College San Antonio, TX

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