Sales Customer Service

CURRICULUM VITAE

NAME: C. PRABU E-mail:********@*****.***

Cell: +91-975*******

PROFILE SUMMARY

Experienced in enhancing market penetration, business volumes and growth by direct selling & project selling activities.

Amplified customer base by 80% by maintaining effective relationships, customer service and technological updates.

Skilled in conducting competitor analysis to study market trends.

Track record of consistently achieving sales targets at branches by identifying high-yielding services & products.

WORK EXPERIENCE

26 / 06 /2017 Till now ADITYA BIRLA HEALTH INSURANCE, CHENNAI

RELATIONSHIP MANAGER

ROLES AND RESPONSIBILITIES

Handling the Bank Branches and tie up with the corporate.

Team handling of 4 Off Roll employees.

Organized the Banks individual health campaign and product promotion activities.

Look after bank corporate clients and HNI’s client and serve them as per the his requirement.

Majorly focused on cross sell business.

Collect the market intelligence, schemes & generating new ideas to grow up the business.

Handling grievances, claim related issue, training & product promotion activities

Maintain the co ordination & motivated to team for respect target.

28 / 09/2016 TO 24 / 05 / 2017 MAXBUPA HEALTH INSURANCE, CHENNAI

UNIT MANAGER

ROLES AND RESPONSIBILITIES

Recruiting Advisor, handling the team & generating the business from them.

Appointing the sales force team who is already having an IRDA certificate.

Engage, motivate and train the agents to achieve company’s targets.

Continuously review agency sales force performance and their productivity and set new targets.

Source and develop client referrals

Prepare sales action plan and strategies

Schedule sales activity

Develop and maintain a customer database

Plan and conduct direct business activities

1 April 2016 – 26 September 2016 NEEDSTODAY ONLINE SOLUTION PVT LTD, CHENNAI

PARTNER DEVELOPMENT MANAGER

ROLES AND RESPONSIBILITIES

Generate and qualify leads

Make sales call to new and existing clients

Negotiate with clients

Develop sales proposal, prepare sales contract

Maintain sales activity record and prepare sales report

Respond to sales inquiry

Ensure customer service satisfaction and good relationship

Perform quality check on products and service delivery

Carry out market research and surveys

Participate in sales events

Monitor competitors, Market condition and product development.

CUSTOMER RELATIONSHIP OFFFICER

16 October 2014 – 31 March 2016 ATO ( I ) LIMITED CHENNAI

ROLES AND RESPONSIBILITIES

Manage entire work pertaining to negotiations & finalization of orders for smooth closing of each business transaction.

Tap new market segments and devising plans for augmenting business volumes and revenue.

To meet with all our prospects & existing clients from big corporate, individual customers, distributors to legal heads, to build and win internal support and implement communications plans.

Coordinate efforts of business analysts, supervisors, developers and the management to ensure timely and accurate information for effective business development.

To assure we collect and maintain relevant information required by our target networks taking into consideration the evolving nature of the markets, accounting changes, and client needs.

Revenue generation & sales target achievement through new strategy and innovative ideas.

Formulated policies, programs and procedures for transportation system, including schedules, rates, routes, assignment of drivers and vehicles and other terminal operation.

Responsible for getting the right products in the right quantities, to the right locations all at the time.

Developing and nurturing customer relationships.

Identify the operational issues, and potential problems.

Resolving and managing queries and complaints courteously and efficiently.

LOGISTICS EXECUTIVE

17 August 2013 – 31 July 2014 Grand Shipping and Logistics Company, CHENNAI

KEY RESPONSIBILITIES HANDLED

Shipments tracking from the Load port to destination port (ETD & ETA) & Confirm from Buyer also on timely delivery

Inquiry with Bank & Buyers about the Payment on the due dates

Prepare Pre & Post Shipment Documentation as per PO, PI & LC terms

Timely arrangement of Vehicles & Containers for stuffing of Shipments

Follow up with CHA to file Custom Documentation on time, Transportation & Rail out of Containers as per Vessel Planning

Make Export Billing & Inter-Unit Billing through SAP SD Module

Making Proper shipment planning & co-ordinate with the Production, Marketing, Quality & Account departments for execution of Export shipment

Taking Freights from Shipping Lines / Airlines

Handle Container Booking, updating of container details, Packing & Loading etc.

Deal with CHA & Forwarder for Rate negotiation, compare with other CHA & Forwarders rates & take best rates from them as per comparison

Prepare BL/AWB Instructions as per Normal & LC terms and release them on time

Timely preparation of Post Export Documentation to claim Payment

Export Documents Negotiation as per LC & TT with Bank, Preparing BRC, FIRC

To prepare Daily, Weekly & Monthly MIS Report

ACADEMIC DETAILS

MBA – SHIPPING AND PORT MANAGEMENT University of Madras in 2013 With 55%

BE - COMPUTER SCIENCE ARJ College of engineering and technology in 2011 with 65%

DCE – COMPUTER SCIENCE M.A.R Polytechnic College in 2008 with 69%

HSSC - St Joseph higher secondary school in 2006 with 59%

SSLC - The Good Samaritan high school in 2004 with 69%

PROJECTS

MBA

CUSTOMS CLEARANCE AND FREIGHT FORWADERS

•Customs procedure

•Import export procedure

•Role of Freight forwarders in India

B.E

MULTIPLE ROUTING CONFIGURATIONS

•Language: .net

•Domain: Network (Routing)

•Description: Project for sending message using a shortest path algorithm

TECHNICAL SKILLS

OS Platforms: Windows XP, vista, 7, Linux Ubuntu 10.0, Windows server 2003and 2008

Languages: C, C++, Java, HTML, .NET programming

Office applications: MS Office, Proficiency in MS Excel

EXTRA CURRICULUM

•One month Project training in APS Freight & Travels Pvt ltd in Mumbai

•Course Done in C++ PROGRAMMING

•Certified in .net

•Certified in Type writing Junior English, Tamil

•Conducted intercollegiate SEMINARS, WORKSHOP

SOFT SKILLS

•Perseverance and self motivated.

•Analytical skills

•Ability for both team work and individual work

•Leadership qualities

PERSONAL DETAILS

Father Name : P. Chinnakkanu

Date of Birth : 10/04/1989

Languages : English, Tamil

Contact : 975*******

E-mail Id : ********@*****.***

Declaration

I assure you excellence that the information given above is true to the best of knowledge and belief. If provided an opportunity, I will utilize it with all my determination to be a committed professional dedicated to the cause of organization.

Date: Yours faithfully,

C. PRABU

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