Engineer Customer Service
Resume:
John M. Duggan
** ******* ***, *******, ** ***** 508-***-****
Engineering & Project Management
** *****’ success leading service and innovation
Repeated success guiding sizeable, cross-functional engineering and product development teams in the design, redesign, and launch of leading-edge business solutions. Talent for diagnosing and finding solutions to product malfunctions, initiation of mechanical investigations and development of corrective actions. Hands-on experience with supplier and customer service, manufacturing, and marketing, as well as performing hands-on construction and prototypes. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels.
Highlights of Expertise
Certified Six Sigma Green Belt
Solidworks 2016
Synergi Gas
SCADA
AutoCAD
Unigraphics
Working Model
Mechanical Desktop
Microsoft Office
Process Design & Redesign
Technical Support
Team Building and Leadership
Career Experience
RP Construction, Belmont, NH
PROJECT MANAGER (1999-2006 / 2016 - Present)
Execute blue prints on site for installation of septic systems, wells, and structure locations. Production and presentation of new job estimates. Client relationship creation and building.
Responsible for hiring, scheduling, and supervising subcontractors.
NiSource, Brockton, MA
GAS SYSTEMS PLANNING ENGINEER (2009-2015)
Administered gas systems for all Columbia Gas of Massachusetts using Synergi Gas hydraulic modeling software. Involved in data importation, and creating new models. Obtained funding on local projects through proposed plans and corporate accounting.
Extracted GIS data and imported to Synergi.
Developed a six-year capital budget to address the gas distribution needs.
Forbo Movement Systems, Huntersville, NC
APPLICATIONS ENGINEER (2007-2009)
Development of manufacturing specs for new belts, rollers, and sliders. Customer and company sales team assistance to meet specific application needs with selections of belts and belt equipment.
Helped design and develop new equipment for splicing and cutting belts.
Diagnosed and suggested corrective action for malfunctioning belt systems.
Controls Southeast Inc., Pineville, NC
APPLICATIONS ENGINEER (2006-2007)
Facilitated customers in selection of heating jackets, and assisted company sales teams. Diagnosed and recommended corrective actions for malfunctioning systems.
Designed new heating systems for multiple actions.
Bay State Gas, Brocton, MA
FIELD ENGINEER (2005-2006)
Provided technical support for field operations and construction departments. Designed, priced, and managed large gas main replacement projects.
Assisted with maintaining capital budget of $15million.
Education & Credentials
Bachelor of Science in Mechanical Engineering Technology, Cum Laude (2002)
Wentworth Institute of Technology, Boston, MA
Affiliations
American Society of Mechanical Engineers (ASME)
American Society for Quality (ASQ)
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