Joan Bennett
***** **** **., *******, ** *****
ac357b@r.postjobfree.com 313-***-****
Education
Diploma, General Academic Requirements
Chadsey High School, Detroit, MI
Accomplishments
Assisted with the General Motor Summer Project
Awarded the Customer Service Award 2013/ 2014/ 2015
Technical Skills
Medical Terminology
Proficient in Microsoft Office
Proficient utilizing Outpatient (UB-04) and Professional (1500) Claim forms
Utilizes the Official Disability Guidelines system to obtain ICD-9/ ICD-10, CPT codes
Utilizes Encoder Pro to obtain HCPCS and Modifier codes
Personal Proficiencies
Excellent communication, organizational, time management skills
Ability to interact with Senior Executives
Ability to multi-task well and work cross functionally with other team members
Works independently with ability to self-manage projects to meet deadlines
Works with a high sense of urgency and the ability to swiftly and accurately respond to requests
Professional, positive and enthusiastic attitude, team player
Interest for domestic and international travel that would further company’s business objectives
Professional Experience
PBS Bureau, Dearborn, MI October 2003 – March 2017
Medical Biller/Collections Specialist
Validate & process professional and outpatient medical claim forms
Process daily reports & manage over 125 claims daily
Review claims for completeness & accuracy
Generate payments to the proper provider and/or medical facility
Ensure proper guidelines were followed during claim processing to determine approval and/ or denial status
Examine claims forms and other records to determine insurance coverage.
Pay and process claims within designated authority level
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
Smith Medical Center, Detroit, MI February 1998 -December 1999
Medical Biller/Medical Assistant
Administered registration of patients and passed on information to required hospital departments
Schedule Appointments
Process daily reports & manage over 30 calls daily
Generate messages for the different departments and Physicians
Informs patients of required documentation, and payment information via phone and postal services
Examine claims forms and other records to determine insurance coverage.
Interview patients to obtain medical information and measure their vital signs, weight, and height
Record patients' medical history, vital statistics, or information such as test results in medical records
Prepare and administer medications as directed by a physician.
Leadership & Certifications
Education Committee, Bible Way Church, C.O.G.I.C June 2014-present
Secretary, Multicultural Student Healthcare Association November 2010-April 2012
Volunteer, Tutor/Mentor for Grass Roots Organization September 2010-April 2012