IT Engineer-Helpdesk-Desktop Support-System Engineer

Curriculum Vita

IT Support Engineer

Address: Dubai-UAE

Visa Status: Visit Visa

Skype id: noor.ksa77

Phone: +971-*********

Emial:******.**********@*****.***

Personal Summary

A confident IT Support Engineer with extensive experience in computers network, wireless technologies & microsoft servers.Possessing a proven ability in system administration,IT support, installations,configurations and maintenance of information technology systems. An excellent communicator at all levels and having the flexibility of working well as part of a team and on my own.

Technical Skills

• Field work 24*7,Troubleshooting & resolving offsite-onsite IT issues, Help Desk support

• Active Directory, DNS, DHCP,Domain creations,Sla Tickets resolving and daily Reporting

• 1st and 2nd line support,IT operations and maintenance, Independent and team player

• Installation and configuration Cisco switches,Wi-Fi, Firewalls,Servers 2003-2008-2012R2

• Desktop Support, Cctv security, Ip phones, Pbx systems, Av systems,Clients orientation Experience Gcc

Creation Source Cutting Edge Technologies-Saudi Arabia Designation: IT Support Engineer

April 2015 up to January 2017

Harvest Top worth International Lahore-Pakistan

May 2012 up to February 2014

Key Responsibilities:

Configurations and maintenance of Active Directory and Domain Structure, OU, GPO and Users creation.

Installation and configuration of operating systems,antiviruses,ip printers,ip Scanner’s and CCTV cameras.

Provide on-site and of-site support for index conferences, Exhibitions and Providing web mailing support.

Installation and configurations of access doors, access points and management of storages NAS, SAN etc.

Installation & Configuration of Microsoft Servers, MS outlook, MS office, call manager, Exchange servers.

Designing, testing, installation and monitoring of new systems, IP cameras, Wi-Fi routers and access door.

Designation: Network Engineer

Install,upgrade windows OS, Vista, 7, 8, 10 & users resolving issues either face to face or over the phone. Troubleshooting of raised issues in network systems and OS-backups and recovery of operating systems. Installations of Cisco Switches, Routers, Domains services and active directory user policies configurations. Ensure network connectivity throughout companies Lan-Wan infrastructure with technical considerations.

installations, configurations, and troubleshooting of Microsoft operating systems and new applications.

Expertise’s in Exchange servers, Office 365, backup of data storages devices and Ms operating systems.

Plan, coordinate, and implement network security in order to protect data, software’s, and hardwares.

Travelling to different sites for troubleshooting and resolving hardware’s, software’s, and mailing issues.

Verify backup operations of systems,ensuring all required files & system data are successfully backed up.

Provides first call resolutions to users through telephone, remote access & via electronic mailing system.

Working extra hours to complete given task& performing job related duties assigned by the IT Manager.

Troubleshooting of issue &resolving at same time, monitoring network to prevent miss use of resources.

Responsible for the integration of user workstations, including Mac workstations and operating systems.

Performs ad-hoc duties any time as required to organization either its offsite - onsite whenever needed.

Performing daily systems monitoring, verifying availability of hardwares, network resources and systems.

Overseeing security of systems and server,maintaining procedures & reports to help entire organization. Educational Summary (Bachelor’s)

Bachelor’s of Science in Computer Science (BSCS) 2006-2010 Government College University Lahore, Pakistan

Microsoft Certification IT Professional (MCITP)-Trainer Cisco Certification Network Associate (CCNA)-Trainer Huawei certified

University of Engineering and Technology – Pakistan

BSS Certification

GSM Radio Network Optimization certification

MSOFTX3000 certification

LHR certification

Personal Informations

Name: Noor-Ur-Rehman Nationality: Pakistan Cell: +971-********* DOB: 08/03/1987 Driving License: KSA license

Languages: Fluent in English-Arabic-Urdu-Pashto -Persian References: upon demand

Name: Mr.Waqar Ahmad Designation: HR Manager Company: Creation Source Technologies-Saudi Arabia Name: Fawad Khan Designation: IT Manager Company: Harvest Topworth International group -Pak Installation &Configuration ofwebcams, installations and uninstallation of projectors & systems on sites. Creation of accounts, policies and managing backups, restore procedures for laptops &desktops systems. Expertise’s in offsite remote access to troubleshoot and verify problems and its resolving in limited time. Joining: immediately

Phone: +966-0112060204 Email: *****@**************.***.** Phone: +92-42-111****** M: +92-300******* Email: *********@*******.***.** M: +966-*********

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