Microsoft Office Customer

Professional Summary

Goal-oriented scan bureau team leader dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Well organized and attention to detail with specialized knowledge in digitizing documents and customer services.

Skills

Time Management

Computers and Electronics

Management of Personnel Resources

Microsoft office (Outlook, Excel & word)

Laserfiche,, Kofax VRS, Image Capture Plus

04/2016- 07/2017 Team Leader/Document Processor

One Source Document Solutions - Greensboro, NC

Retrieved documents from the Batch Operator and/or sorting staff.

Scanned all prepared documents

Kept record of completed work

Selected materials needed to complete work assignment

Maintained confidentiality and security of client information per HIPAA guidelines

Loaded, scanned, and checked document quality throughout the process

Understood industry standards for image quality and applied standards to output of customer's work

Followed all job instructions to ensure compliance with customer requirements

Cleaned and performed preventative maintenance and basic repairs on equipment

Performed prep work of customer documents prior to scanning

Exceeded production rate to company standards

Completed all tracking paperwork and/or inputs work data into appropriate systems in timely and accurate manner

1999- 2003 Co-Owner Blind Tiger

Employee Payroll

Daily Bank Deposits

Inventory Control

Promotions

Opened and closing duties

Hired and Managed staff

Ordered Beverages from Alcohol Beverage Control

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