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Customer Service Technical Support

Orlando, Florida, United States
23.00 per hour
January 24, 2018

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Angel Marrero

Customer Service Technician - L* Communications S&DS

Kissimmee, FL 34758 - 787-***-****

Experienced and proven years in the computer industry as a field service technician. Achieving the level of field support for Puerto Rico, the Caribbean and Continental US. Developed trouble shooter techniques to the analysis of problem solving. Help organize methods that maximized productivity of field service opting a substantial improvement in meantime to repair minimizing downtime. Willing to relocate to: Orlando, FL - Tampa, FL - Gainesville, FL Authorized to work in the US for any employer


Wire Harness Assembly

Strom Engineering Contractor. - Milwaukee County, WI - May 2017 to August 2017 Contractor for DRS Tecnologies -DOD US Navy.

Making wire harness assemblies for power conversion systems in application for propulsion and RADAR of different vessels.

Per drawing specification.

Electronic Technician OEM

Strom Engineering Corp Contract for Honeywell Aerospace - Minneapolis, MN - January 2017 to March 2017

Troubleshooting component level using Oscilloscope and DMM. Diagnostics, testing of OEM Navigational Systems assemblies and boards to FAA specification. Documentation according to SAP procedures.


Low Voltage Installer

Rightech - Orlando, FL - October 2016 to December 2016 Working contractor for Paragon Fire and Security.

Installation and configuration of Surveillance cameras and ip cameras for various customers Walmart Supercenters Ross Stores and Tommy Hilfiger over the Orlando area. Dome,bullets and video monitors type cameras.

Fiber Optic Installer

Anistar Technologies - Kissimmee, FL - July 2016 to October 2016 Working manholes and outside plant pulling fiber and cooper wire and terminating cable in racks . TSA Field Service Technician

L3 Communications S&DS - Carolina, PR - 2003 to May 2015 After the 911 events this company gained a contract with TSA to install x-ray machines that check the luggage to all passengers that fly in/out US Airports and territories. I'm in charge of the maintenance of the CT scan that use 3 dimensional technology installed in L.M.M Airport at San Juan. Also giving support to customer in this case TSA part of Homeland Security Administration.

> Examiner 6000 maintenance and repair

> Scheduled upgrades and installations

> Software and hardware maintenance of conventional machines to USDA and TSA checkpoints.

> Installing patchs and upgrades to Linux Red Hat Workstation operating system.

> Provision full body scanner installation and deinstallation. Became fulltime at begining of this year (2004). The machines at this Airport are the models Ls 110 and Ls 107 that use the Perkin/Elmer 2 dimension technology. Service and repair of HP workstation x4000 and HP LaserjetPro 400 color printers. Support technician

Blue Cross/Blue Shield P.R - Rio Piedras, PR - 2001 to 2002 Achieved technical support for the application of electronic billing P.O.S and Bluelink Plus for hospitals and providers of the Health Reform Program also support hardware and software for the Regional Offices of Cruz Azul.

Additional duties;

> Network cabling data, Cat 5e,Cat 6.

> DSL lines.

> HP Laserjet 2 and Deskjet printer service.

> Dell computers connectivity and billing application issues.

> Telecom and data closet IDF.

Sales/Technical Support

IRTM Communcation - Levittown, PR - 2000 to 2001

First as salesman for the different products and services that the company has to offer telecom and solutions for the enterpise.Familiarize with the philosophy of the company; and later support for the Engineering Dept. evolving me in the maintenance of the in house LAN and support the Sales Dept. Participate in specials projects for customers including:

> Infrastructure cabling Cat 5e and Cat 6 terminals blocks and jacks.

> PBX installation and telecom closets.

> Digital,Analog IP phone troubleshooting.

> Basic knowledge Cisco switch and routers.

Exposed to high speed optical networks SDH and SONET fiber loops. Data Voice Technician

Island Finance P.R. Inc - Rio Piedras, PR - 1990 to 2000 Performed service to in house network composed of 100 branches. Troubleshoot of PBX and it's phone units connected to a T1 frame relay configuration and 56k Micom Marathon/Netrunner setup for voice and data. Also service HP 3000 957 Mainframe Unix based operating system;terminal server hub and client server PC LAN.

IMAC activities in Data Center racking,cabling and relocation.

> Data/Voice Structured cabling Cat 5 and Cat 5e,cross- connect T568B

> Terminal blocks 66/110 jacks and closets.

> HP 3000 927/937 server service and repair.

> HP Laserjet 1 and 2 Printers.

> HP Openview network management system.

> Nortel Option11/Norstar

hardware,software,installation and maintenance.

> Basic knowledge ITT/Avaya.

> General knowledge ANSI,TIA and EIA Standards.

Computer Representative

Radio Shack - Santa Rosa, PR - 1988 to 1990

Assists and demonstrate the different products available in the store including audio video and communication. Giving demonstrations and answer questions of functionality and compatibility of the products. Making inventory of computers products, reorders and special orders. Luggage, cargo manifest and catering agent

Pax Service Iberia Airlines - Santurce, PR - 1987 to 1988 Citiserve Corporation

As member of ground crew in the airport facility's worked in different areas ticket counter, lost and found luggage, cargo manifest and catering agent.

Technician A

Emulex Caribe Inc - Dorado, P.R., US - 1983 to 1986 Troubleshoot the different products that the company manufactured. The company a manufacturer of disk and communication controllers for Digital Equipment Computers. The company added a division of PC products in which I was moved. This change bring me the opportunity to be exposed all the PC technology of those days. I worked at component level and last revision of products layout. EDUCATION

Associate in Electronic Engineering Technology

Colegio Educativo Tecnologico Industrial Inc - San Juan, PR SKILLS

HP 3000 927/937 Certificate., Nortel Certified Support Specialist (10+ years), Netframe Servers Adminitration and Maintenance. (5 years), Microsoft Office (10+ years), Fluke Meter, Hardware Support

(10+ years), Software Support (10+ years), Structured Cabling (10+ years), Networking (10+ years), Digital X-rays (10+ years), Allen-Bradley, HP Openview, Linux Red Hat (8 years), Windows XP/7/8 (8 years), OSI Layers (10+ years), TCP/IP (10+ years), Oscilloscopes,DMM,Regulated Power Supply (10+ years), Customer Service Skills (10+ years), Network connectivity (10+ years), Communications skills (10+ years), IPhone and tablet knowledge (5 years), Project Planning LINKS CERTIFICATIONS/LICENSES

Nortel Certified Support Specialist

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