Customer Service Manager

R E S U M E

SUZAN STANLEY

*** ***** **

BURLINGTON, WI 53105

EMAIL: *************@*****.***

PHONE: 262-***-****

WORK HISTORY:

BIG R STORES, Burlington, WI

SHIFT MANAGER/PERSONNEL CLERK - AUG 17 to present

Customer service, opening and closing the store. Make nightly cash deposits. Assist with interviewing and hiring.

Stock store shelves.

LEMAN USA, STURTEVANT, WI

CUSTOMER SERVICE REP: AUG-2016 - JUN 2017:

Provide customer service for warehouse accounts. Obtain orders from customer portals, down load orders, process and follow

through to delivery to customer. Create new purchase orders for incoming international freight. Monitor stock inventory,

invoice orders, logging project worksheets, shipping requests and bills of lading.

IMPORT TRAFFIC AGENT: AUG 2011 - AUG 2016

Started initially in Ocean Import department at Leman. Handle inbound import ocean shipments. Create file, file ISF,

prepare documents, customer contact, tracking, billing, accounts payable. Handled up to 70 shipments per month from open

to close. Prepare quotes for international import shipments. Coordinate dispatch and delivery of freight.

M.E. DEY INC., MILWAUKEE, WI

OCEAN IMPORT AGENT: JUN 2008 - MAR 2011

Create new import files and handle through open to close. Responsible for making sure that ISF was filed on all new incoming

import shipments. Also responsible for printing the daily duty payments statement and insuring all duty was paid on time.

MAIN FREIGHT, NEW BERLIN, WI

CUSTOMER SERVICE: JUN 2007 - JUN 2008

Customer service. Handled domestic shipments, scheduling pick ups and deliveries of domestic freight.

MILITARY SERVICE: U.S. MARINE CORPS / SERGEANT

References available upon request.

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