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Customer Service Manager

Denver, Colorado, United States
January 21, 2018

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Bijal Shah

Quality Test Engineer Phone: 720-***-****

6+ years of work experience as QA test Engineer with different industries like Web based and devices testing E-commerce, retail with attention web based, client server application.


Excellent knowledge of different Methodologies like Agile and Waterfall.

Proficient in different Operating systems iOS, Windows 8, Window 7, XP

In depth of understanding in analyzing Business Requirement Document and Technical Requirement

Excellent knowledge in Software Development Life Cycle(SDLC), Software Testing Life Cycle(STLC).

Expert at authoring and executing Test Cases using several different tools developing and maintaining Test Scripts, and analyzing the results.

Solid understanding in Bug Life Cycle with logging and tracking defects and Retesting defects using Visual Studio and various Bug Tracking tools like Quality Center, Jira

Familiar with hosting both Internal Peer Review for Test cases.

Skilled in performing Smoke test as part of Entrance criteria to verify health of the application.

Mastery in Testing all IOS Devices like IPHONE 5, IPHONE 6,6+ IPAD 2, 3 and Android Devices like Nexus 5, Nexus 7, Samsung Galaxy and Blackberry phone with installing latest Builds

Competent in Smoke Testing (Sanity Check Test) to verify the important Functionality of the application has no savior 1 or savior 2 defects.

Mastery in Cross Browsers Testing with IE11, Google Chrome, Firefox Mozilla, MAC Safari

Expertise in Ad hoc Testing, Component Testing, Integration Testing, Regression Testing, System and User Acceptance Test

Mastery in Web Application Testing and Ecommerce testing

Deep quantitative understanding with Bug life Cycle and with Defect log sheet where all defects can be Tracked and logged.

Ability to meet deadlines, work under pressure, prioritize tasks and respond to critical issues in timely manner

Good team player with very good communication skills and love to take on challenges.

Self-motivated, quick learner, attentive to details and willing to go extra mile to get work done.

Technical Skills:

Operating System :Ms Windows 8, 2000,iOS

Testing Tools :Jira, Quality Center, MKS/Integrity, Rally, Visual Basic Studio

Languages :Java, C, XML, HTML, CSS

Automation Tools :Selenium IDE, Selenium

Professional Summary:

Frontier Airlines, Denver Co Aug'15-Present Quality Assurance Analyst (TEST LEAD)

As a Software QA Test lead, I am supervising a group of 5 employees leading a test process and responsible to provide Web testing and Mobile testing, Kiosk testing for various project for Corp site and IBE (Internet Booking Engine) and devices (IOS and Android) Testing.


Agile Scrum, Java, Selenium, Visual Basic Studio, Microsoft Test Manager, Jira

Roles and Responsibilities:

Constructs and executes complete system tests inclusive of various hardware, software, operating systems, networks, databases and application server configurations. Test cases will include regular and irregular operations.

Thoroughly and rigorously tests customer facing and internal applications and technology (web functionality, agent tools, hardware, software, and other applications) which have been developed by Frontier or third party vendors, based on functional specifications and requirements, as well as intended use of the technology.

Generated and provided detailed test reports and metrics for project managers

Completes Unit, GUI, integration, user acceptance, regression and production testing.

Works closely with Development Team, Application Support Team, and Frontier Helpdesk to troubleshoot issues in production and development environments.

Works with customer service departments, Business Analysts, Developers, and Application Support to identify enhancements to new and existing technology, as well as advise on design requirements when requested.

Ensures that the project and process control documentation are compliant with requirements, objectives and/or contracts

Ensures that corrective measures meet acceptable reliability standards.

Maintains and opens online trouble logs and follows up on issues with all related departments.

Updates reporting tools with testing results.

Monitors known bugs and issues, escalating where necessary to expedite resolution.

Troubleshoots reported problems from other departments, as well as customers.

Be on call-as needed, or as scheduled by the QA Manager, to help resolve production issues or meet sensitive testing deadlines.

Work with Frontier training teams to identify and assist with any additional training needs.

Provide support and assistance to all team members Reports testing status for Web Application Testing and reported defects with summary to Quality Assurance Manager Daily

Checked and verified all test which are required for IOS and Android devices functionality testing as a customer points of contact (web, reservations, airport check in gates)

Verified Unit, GUI, Integration, User acceptance, Regression and Production testing.

Works closely with Development team for different project Application support team, and Frontier helpdesk to troubleshoot issues in various projects production and development environment.

Works with customer service department, Business Analysts, Developers and Application support to identify enhancement to new and existing technology as well as advice to design requirements as requested.

Monitors known bugs and issues escalating where necessary to expedite resolution.

Ensure that corrective measure meet acceptable reliability standards.

Maintain and opens online trouble logs and follows up on issues with all related departments.

Troubleshoot reported problems from other departments, as well as customers.

Work with Frontier training teams to identify and assist with additional training needs.

Assist, mentors and guides junior team members under supervision of the QA Manager

Created Jira tickets to report bugs/enhancements for system upgrades

SDL International, Superior, Denver CO Oct '14-Aug'15

Software Tester

SDL International is language Solution company.

As a software tester I was responsible to device testing between Bes 10 and Bes 12 with IOS, Android and Blackberry Builds

Roles and Responsibility:

Attending daily stand up with Agile Scrum meeting with Developers, Project Manager, Test Lead and Software testers in Canada and Thailand

Deploy Server Test environment s on a daily basis by installing and configuring multiple servers

Verify all Servers are connected with Blackberry Enterprise Server and Mail client

Authored Test Plan Documents for a new product that was still in development cycle providing testers with accurate guidelines for more effective start phase

Reviewing and updating Test cases as per Requirement for various releases

Updated all Test cases using tool such as MKS/Integrity as well in Microsoft Excel

Performing Regression testing on previous build and verify on all IOS Devices and Android devices

Prepared Test Environment by installing Blackberry enterprise server on windows server, Exchange 2010 and Exchange 2012

Activated all IOS devices like IPHONE 5, IPAD 2, IPAD 3, IPHONE 6 as well as Android Devices like Nexus 5, Nexus 7, Samsung Galaxy with current builds and performed functional Testing

Worked closely with RIM Developers and product owners to resolve the defects

Used different Operating systems like Windows XP, Window 7, Mac

Worked with different Browsers Internet Explorer, Mozilla Firefox, Google Chrome and Safari with Native applications

Verifying every Defect with Regression Testing with previous builds and current Builds with mentioned OP Versions

Working with Mobile Device Simulators, Blackberry Simulator to verify actual application

Commercial Tribe, Denver, Co Mar'14-Oct'14

Software Tester

Commercial Tribe created an online platform that makes it easy for the best sales reps to continue what they know-and get rewarded for it. CT also creates platform that enables younger tenured reps to upload and practice a training curriculum including watching, practicing, recording.

As a Software Tester I was responsible to worked recording videos pass comments with achievements

in QA, Manager and Supervisor Environment.

Environment: Agile, Angular Js, Express, Node, HTML 5, Java, JavaScript, Window 8

Roles and Responsibilities:

Attended daily stand up with Agile Methodologies with Developers, Project Manager, Software testers, scrum master and user

Analyzed Business requirements like test all scenarios with username and find the defects in console and track them

Verified while creating Test cases the Happy Paths, Negative scenarios are mentioned with related functionality

Explored Peer review with internal opinions whether test case is committed to the requirement

Verified Traceability Matrix between test cases of submit the scenario and created scenario requirement

Performed Smoke Testing related to check major functionality of the API with record and save.

Tested, analyzed, debugged code and fixed production issue or reassigned them to appropriate team(s) analysis, correction and further recommendation

Performed Regression Testing to verified fixed recorded scenario are working with scripts and comments

Reviewed and tested requirements, specifications, use cases and other project related documentation, creating test plans, test design documents and test scenarios according to requirements and use cases

Performed basic level Stress Testing with 400 dummy username and password on weekly basis

Proved Excellent performance in Cross Browsers Testing on IE-11, Google Chrome, Mozilla Firefox, safari to see Console Errors of application in other browsers

Actively involved in User Acceptance Test and validate that in application the scenarios are followed as client's requirements and need

Performed Mobile Application Testing for Android and IOS platforms

Checked and observed how the system behaves as well as how well it able to respond to breakage and malfunction

Educational Information:

Red Rock Research ASTQB testing 2017

Diploma in Software Testing, Denver Co 2012

Masters in Commerce, Ahmedabad, India 2004

Bachelors in Commerce, Ahmedabad, India 2003

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